Managed IT Services in Burnaby for Small and Mid-Size Businesses
Burnaby managed IT for tech firms, film and VFX studios, SFU research spinouts, and Metrotown corporate tenants. 93% first-contact resolution.
first-contact resolution
per user / month
certified security leadership
What a free IT assessment covers
A 30-minute review with a senior Canadian engineer. We’ll look at your IT and security and show where you’re most exposed.
- ✓ An honest look at your IT support and systems
- ✓ Your biggest cybersecurity risks, ranked
- ✓ Practical AI wins you can action now
Fusion Computing provides managed IT services in Burnaby for technology firms, film and VFX studios, manufacturers, and SFU-adjacent research spinouts across Metrotown, Brentwood, Lougheed, and Glenlyon Business Park. Service covers 24/7 monitoring, help desk, Huntress MDR cybersecurity, Microsoft 365 administration, and backup, billed per user per month under BC’s PIPA and FIPPA privacy framework.
Burnaby operates under British Columbia’s FOIPPA and PIPA privacy frameworks, tighter in certain respects than federal PIPEDA, and requiring documented breach-notification workflows most out-of-province MSPs don’t carry.
“We price managed IT for Metro Vancouver the way we’d want to buy it: $180/user/month fully managed; co-managed priced separately based on scope, no surprise invoices, no hardware markup, no long lock-in.” , Mike Pearlstein, CISSP, CEO, Fusion Computing
Managed IT for Burnaby’s three dominant sectors
Burnaby has about 250,000 residents and one of the densest technology and media footprints in Canada. Electronic Arts Canada is headquartered here. Telus, Ballard Power, and dozens of tech and life-sciences firms operate across Metrotown, Brentwood, and Lougheed. Film and VFX production houses that service the Vancouver film industry cluster in Burnaby’s studio spaces. SFU Burnaby anchors a research economy with spinouts in clean-tech, applied biology, and digital media. The IT posture that matches a film production company running on a 24/7 render pipeline is not the IT posture that matches a corporate Metrotown tenant.
Tech, gaming, and software development
Burnaby is one of Canada’s densest game and software clusters. Electronic Arts has developed in Burnaby for decades, and studios from indie teams to Telus and Clio-scale firms sit along the Metrotown, Brentwood, and Lougheed corridors. These firms live or die on protecting source code and on passing enterprise customers’ SOC 2 and ISO 27001 vendor-security reviews, so our engagements default to identity hardening, privileged-access management, and audit-ready evidence.
Film, VFX, and media production
SFU-adjacent research and clean-tech spinouts
Simon Fraser University’s Burnaby Mountain campus and the Discovery Parks / SFU Innovation precinct spin out clean-tech, applied-biology, and digital-media companies. Grant-funded work runs on different obligations than commercial firms: research-data retention, export-control awareness, and IP protection under BC’s FIPPA all carry specific audit patterns we build for from day one.
Three patterns we see in Burnaby
These are the failures we repeatedly fix for Burnaby businesses. If any of them sound familiar, keep reading.
The game studio whose source code was reachable from every office endpoint
A 50-person indie game studio in Metrotown had Git, build infrastructure, and pre-release assets sitting on a flat network shared with office endpoints. A compromised laptop could reach the entire source tree. When a US publishing partner asked for their security posture, the studio could not answer. We rebuilt with dedicated dev VLANs, privileged-access management in front of Git and the build pipeline, and just-in-time admin elevation for build operations. Publisher’s security review signed off.
The VFX production house whose client NDA discipline depended on memory
A 35-person VFX studio handled unreleased frames from major studio clients. Asset access was based on who happened to know about the project. No DLP on the asset vault. No access logs. A contractor left with work-in-progress that appeared online a week later. The studio lost the client relationship. We rebuilt asset management with classification-aware DLP, privileged-access management on vaults, endpoint data-loss prevention, and complete access logging.
The SFU-adjacent research spinout whose grant compliance was informal
A clean-tech spinout out of the SFU innovation ecosystem had grant-funded research data scattered across personal drives and shared accounts, with no documented retention or access controls. A funding-agency audit was looming and they could not show who could touch what. We built a formal data-classification scheme, documented retention aligned to the grant terms, deployed least-privilege access, and produced an evidence pack. The audit closed with no findings.
What makes Burnaby IT different from the rest of Metro Vancouver
Tech and IP sensitivity
Game studios, software firms, and VFX houses in Burnaby handle IP that competitors and leak sites both want. A leaked build or unreleased frame is business-ending. Our Burnaby tech engagements default to privileged-access management, classification-aware DLP, and detailed access logging from week one.
Render and high-throughput workflows
Film and VFX clients run render farms and high-throughput storage that generic SMB MSPs do not support. Our engineers know macOS, Linux render nodes, SAN/NAS throughput tuning, and color-managed pipelines.
US and Asian parent reporting
Many Burnaby tech firms have US or Asian parents or partners who want security posture evidence: SOC 2, ISO 27001, parent-company internal standards. Our onboarding includes a compliance-mapping step so we know what evidence we need to produce quarterly and for whom.
SFU research-ecosystem reality
Grant-funded research operations run on different compliance obligations than commercial firms. Retention, export-control, and IP protection have specific audit patterns. We produce the evidence agencies ask for.
Managed IT Services in Burnaby: What’s Included
TL;DR
Fusion Computing delivers managed IT services in Burnaby with 24/7 monitoring, help desk support, cybersecurity, Microsoft 365 administration, patch management, backup and disaster recovery, and strategic IT planning. We serve Burnaby businesses under a predictable monthly contract with CISSP-led engineering team and 1-hour average response times.
As your managed service provider in Burnaby, Fusion monitors your environment around the clock, patches vulnerabilities before they’re exploited, manages your Microsoft 365 stack, and owns your security posture, whether you are a Metrotown software firm passing a SOC 2 review, a studio protecting unreleased frames, or a multi-site manufacturer running line-of-business systems that cannot go down.
- 24/7 remote monitoring and patch management
- Help desk & technical support (93% first-contact resolution)
- Managed cybersecurity: Huntress MDR, SentinelOne, Fortinet firewalls
- Microsoft 365 administration and Copilot enablement
- Backup & disaster recovery
- Virtual CIO & strategic IT planning
- On-site support across Burnaby, Metrotown, Brentwood, Lougheed, Edmonds, Deer Lake
Help Desk and Remote IT Support
Your team contacts senior engineers directly. Most issues resolve remotely within 1-hours. No ticket queue, no script readers.
Security, Patching, and Compliance
Every engagement includes MFA enforcement, endpoint protection, and automated patching aligned to CIS Controls v8.1. CISSP-certified security leadership.
Microsoft 365 and Cloud Management
Full M365 administration: licensing, Teams, SharePoint, OneDrive backup, and Copilot readiness. One team manages your entire cloud stack.
Fusion Computing delivers managed IT services in Burnaby with a 93% first-contact resolution rate, meaning most technical issues resolve in a single interaction without escalation. Pricing ranges from $180/user/month and includes 24/7 monitoring, help desk, cybersecurity, Microsoft 365 management, and backup. With no per-incident fees or long-term contracts.
Managed IT Services Pricing in Burnaby
Managed IT scales with Burnaby businesses through per-user pricing that adjusts as headcount changes. Tech companies at the Metrotown hub and film production firms in the Burnaby Lake area add seats without hardware procurement delays. Cloud-first infrastructure means new employees are fully provisioned within hours, not weeks.
Fusion charges $180/user/month for fully managed IT services in Burnaby. No hidden fees, no per-incident surcharges. One predictable monthly cost covers monitoring, help desk, security, patching, and strategic planning.
Co-managed IT is priced separately based on scope. Contact us for a custom quote →
Why Burnaby Businesses Choose Fusion Computing
Burnaby businesses often outgrow their first MSP once they pass 20 users. Film and tech companies in Metrotown and Brentwood need a partner that understands high-bandwidth render workflows, creative-suite licensing, and the compliance evidence that comes with handling client IP. Advanced manufacturers along the Glenlyon and Lake City corridors need multi-site networking and uptime for line-of-business systems. And firms that already run a lean internal IT person increasingly want co-managed support, Fusion handling security, monitoring, and after-hours coverage while the in-house person keeps the day-to-day.
- Canadian-owned since 2012. Built for BC’s PIPA and FIPPA framework, data stays in Canada
- CISSP-certified security leadership. CIS Controls v8.1 aligned
- Senior engineers, not a call centre. Same people every time
- On-site within Metro Vancouver. Vancouver hub coordinates local visits
- Transparent pricing. $180/user/month, no surprises
Tools your team already uses. Managed and supported by Fusion
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Copilot
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Huntress MDR
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SentinelOne
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Fortinet
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ConnectWise
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NinjaOne
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HPE Aruba
Client Story
35 to 205 Users. No New IT Staff
A Metro Vancouver professional services firm scaled from 35 to 205 users over three years without adding internal IT headcount. Fusion handled every new-hire onboarding, the security stack, Microsoft 365 migrations, and two office expansions. All under a flat monthly cost.
Mike Pearlstein, CISSP. CEO, Fusion Computing
Fusion has served Canadian businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1. The same framework used by enterprises, applied to businesses with 10 to 150 employees.
Part of Fusion’s national managed IT services network.
Industries We Support in Metro Vancouver
Every Burnaby sector carries its own compliance requirements, risk profile, and operational pressure, a film studio’s NDA discipline is not a manufacturer’s uptime problem, and neither looks like an SFU spinout’s grant audit. Fusion scopes the work to the sector.
Technology
Education
Retail
Professional Services
How Fusion Works in Burnaby
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a technology assessment that maps your current infrastructure, identifies vulnerabilities, and benchmarks performance against industry standards. This is free and takes 2 to 5 business days.
Onboarding
If we’re a fit, we execute a 30-day onboarding that migrates monitoring, patching, and backup systems under Fusion’s management without disrupting daily operations.
Ongoing Support
From there it’s ongoing managed support with 24/7 monitoring, quarterly business reviews, and proactive infrastructure planning so your technology evolves with your business.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Burnaby businesses.
Managed IT for Burnaby’s Key Industries
Burnaby is home to technology, film production, professional services, and logistics firms in Metro Vancouver. Each industry brings specific technology requirements and compliance obligations that generic IT providers often miss.
Our team includes a CISSP-certified security lead who reviews every Burnaby client’s environment quarterly, ensuring your technology posture keeps pace with both business growth and evolving threats.
Why This Matters for Burnaby Businesses
IBM’s 2024 Cost of a Data Breach report puts the average breach in Canada at $6.32 million CAD. Phishing remains the most common entry point, and the Canadian Centre for Cyber Security identifies small and medium organizations as a frequent target precisely because their controls are inconsistent.
Managed IT reduces that exposure by maintaining patching schedules, monitoring endpoints around the clock, and enforcing security baselines that a two-person internal team rarely has the bandwidth to sustain. For Burnaby tech firms and studios sitting on valuable source code and pre-release assets, the loss in a breach is rarely just the recovery cost; it is the client relationship and the next contract.
Fusion builds prevention into the service rather than bolting it on after an incident, with a 93% first-contact resolution rate measured across our Canadian client base.
Source: IBM, “Cost of a Data Breach Report 2024” (Canada) · Canadian Centre for Cyber Security, “Baseline Cyber Security Controls for Small and Medium Organizations.”
Related Resources
Other Fusion Services in Burnaby
Managed IT Services in Burnaby: Local Context
Burnaby is the third-largest city in British Columbia and a core employment hub in Metro Vancouver, home to Simon Fraser University’s Burnaby Mountain campus, a long-standing Electronic Arts development studio, Telus operations, Ballard Power, and a deep film and television production base anchored by facilities such as Bridge Studios. That mix, high-value technology IP, render-heavy media workflows, advanced manufacturing, and grant-funded research, is why generic small-business IT rarely fits a Burnaby firm.
Fusion has supported Canadian businesses since 2012 with CISSP-led security leadership, Huntress 24/7 MDR, SentinelOne EDR/XDR, and Microsoft 365 with MFA and conditional access, all aligned to CIS Controls v8.1, with data kept in Canada under BC’s PIPA and FIPPA framework.
Three Burnaby scenarios we’ve worked through
Names and some details changed. Patterns are exact.
A 50-person Metrotown game studio with flat-network source-code exposure
Rebuilt with dedicated dev VLANs, privileged-access management on Git and build pipeline, just-in-time admin elevation. Publisher security review signed off. No unauthorized-access findings on follow-up audit.
A 35-person Burnaby VFX studio after an IP leak to the public
Classification-aware DLP deployed on asset vaults, privileged-access management on pre-release frames, endpoint data-loss prevention watching USB and personal-cloud, complete access logging. Rebuilt trust with remaining client base; studio closes new contracts with documented security posture.
A 15-person SFU-adjacent clean-tech spinout with grant-audit exposure
Formal data classification built, retention documented, grant-aligned access controls deployed, audit evidence pack produced. Subsequent grant-agency audits closed with zero findings.
Industries We Serve in Burnaby
Fusion Computing supports the sectors that define Burnaby and the broader Metro Vancouver economy. Where a deeper national sector flagship exists, the secondary link routes you straight there.
Burnaby scale-ups in Metrotown, Brentwood, and Lougheed need managed IT with SOC 2 readiness, identity hygiene, and customer-facing audit response.
Burnaby clinics under BC PIPA and Burnaby Hospital catchment need managed IT with EMR uptime SLAs and audit-ready logs.
Burnaby-area law firms operating under Law Society of BC + PIPA BC need managed IT with privilege-aware controls and trust-account hygiene.
Financial Services · sector flagship
Burnaby wealth advisors, mortgage brokerages, and credit unions under BCFSA need managed IT with audit-ready cyber evidence.
“Fusion got us across the SOC 2 Type II finish line with no exceptions. Their named engineer attended every auditor session and produced the evidence pack our compliance lead couldn’t pull from our previous MSP. Enterprise customer renewed without a security delay.”
Regulator anchors for Burnaby businesses
The bodies below set the floor for IT and cybersecurity expectations in Metro Vancouver. We treat their published guidance as the baseline, not aspiration, for every Burnaby engagement.
BC PIPA & FIPPA
British Columbia’s Personal Information Protection Act governs private-sector data, and FIPPA governs public bodies including SFU. Both expect documented breach handling and reasonable security, the framework Burnaby firms answer to, not federal PIPEDA alone.
Canadian Centre for Cyber Security
The Cyber Centre’s Baseline Cyber Security Controls set the floor for small and medium organizations. We treat its guidance, alongside CIS Controls v8.1, as the minimum every Burnaby engagement is built to.
SOC 2 & ISO/IEC 27001
For Burnaby SaaS and tech firms, the real regulator is the enterprise buyer running a vendor-security review. We map controls to the AICPA SOC 2 Trust Services Criteria and ISO 27001 so the evidence is ready before the request lands.
Frequently Asked Questions
For the full national overview, see our managed IT services hub.
Need managed IT services nearby? Fusion supports the managed IT services needs of businesses across the surrounding area, including managed IT services in Vancouver, managed IT services in Coquitlam, and managed IT services in North Vancouver. See our managed IT services hub for the full national overview. Same Canadian-owned team, same CISSP-led oversight, tailored per location.
. Managed IT Services in Burnaby
We are a game or software studio with source-code and IP as our core asset. How do you protect it?
Source code and pre-release assets get isolated on dedicated development VLANs, with privileged-access management in front of Git and the build pipeline and just-in-time admin elevation for build operations. We add endpoint data-loss prevention and complete access logging so you can answer a publisher or enterprise customer’s security review with evidence, not assurances.
Our VFX studio runs on macOS, Linux render nodes, and color-managed pipelines. Most MSPs do not support this. Do you?
Yes. Fusion’s film and VFX engagements include macOS endpoint management, Linux render-node support, SAN/NAS throughput tuning for render pipelines, color-managed workflow support, and specialized creative-suite license management. We also handle the client-NDA DLP posture that studios ask for.
Can you provide same-day on-site at Metrotown, Brentwood, or the Burnaby studios?
Yes. Most issues resolve remotely within minutes, but when hands-on work is needed our Metro Vancouver coverage coordinates on-site visits across Metrotown, Brentwood, Lougheed, Edmonds, Deer Lake, and the Burnaby studio corridors. Render farms and high-throughput storage get engineers who actually know macOS, Linux render nodes, and SAN/NAS tuning.
Reviewed personally by Mike Pearlstein, CISSP.
Before you fill out the form
Here is what happens after you hit send
- Within 1 business day, you hear back from Mike.Mike Pearlstein, CISSP, reviews every inbound request himself. Not a junior rep. Not a sales pitch.
- A 30-minute scoping call, in plain English.We size the work, name a price, and tell you straight up if we are not the right fit. No 80-slide decks.
- Local team. Data stays in Canada.Your tickets are answered by senior engineers, with Metro Vancouver coverage coordinating on-site visits across Burnaby. Your data sits on Canadian infrastructure, by design.
Ready to talk managed IT?
Tell us about your business and what your current IT looks like. We respond within one business day with a fixed-price scoping call.
Or call us directly: (416) 865-3219
How much does managed IT support cost for a Burnaby business?
Managed IT services in Burnaby typically cost $180/user/month. Pricing depends on user count, locations, scope, and security requirements. No hidden fees.
Do you provide on-site IT support in Burnaby?
Yes. Fusion serves Burnaby and surrounding Metro Vancouver with on-site and remote support. Our Vancouver hub coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Burnaby?
Yes. Many Burnaby businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning. All from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
Do you offer co-managed IT?
Yes. Fusion works alongside your internal IT team for monitoring, security, after-hours coverage, and overflow support. Learn more →
What industries in Burnaby does Fusion support?
Technology and SaaS firms, game and software studios, film and VFX production houses, advanced manufacturers, professional-services firms, and SFU-adjacent research spinouts. Each carries different compliance pressure, from buyer-side SOC 2 reviews to BC PIPA and FIPPA, and we scope controls to match.
Does BC PIPA compliance affect Burnaby managed IT requirements?
Yes. Burnaby businesses fall under British Columbia’s PIPA (and FIPPA for public bodies such as SFU), not federal PIPEDA alone. PIPA expects reasonable security safeguards and documented breach handling. We build access controls, logging, and breach-response runbooks to meet that standard.
How does Fusion handle distributed Burnaby teams?
Fusion manages endpoints across Burnaby locations and remote workers with a single monitoring platform. Security policy enforcement. MFA, patching, endpoint protection. Applies consistently whether a user is at Metrotown, Brentwood, or working from home. Microsoft 365 administration is included, covering Teams, SharePoint, and OneDrive to support distributed teams without per-service billing.
Talk to a Fusion Engineer About Burnaby
A Fusion engineer follows up within 1 business day. Not a sales rep. An engineer. You get a straight answer on what your environment would cost to support and what we’d change in the first 30 days.
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What if your situation is different?
The objections we hear most often, answered straight.
We already have a break-fix shop we like
Keep them for hands-on work if the relationship works. Many of our clients run a hybrid: break-fix for after-hours hands-on, Fusion for security, compliance evidence, 24/7 monitoring, and the strategic IT work. You do not have to choose one.
Our business is under 15 people. Are we too small?
Sometimes. If you are a 10-person office with basic needs and no compliance exposure, a good break-fix shop plus Microsoft 365 admin may be enough. If you carry any regulated-profession obligation (Law Society, PHIPA, OSC), cross-border data flow, or buyer-side compliance, the answer changes. We will tell you straight if Fusion is overkill.
Will you try to lock us into a 3-year contract?
No. Our standard is a one-year initial term to cover onboarding investment. If we aren’t delivering, you can exit on straightforward terms. Long-term contracts hide poor service.
What if we do not click with your engineers?
We swap them. Every account has a named senior engineer and a backup, and if the fit is wrong we rotate until it works. That is written into the service agreement.
Our cyber insurer specified a particular MSP
That is becoming more common. Most insurers accept any MSP whose controls align to CIS Controls v8.1 (ours do), and we can produce the evidence to satisfy an underwriter who has not heard of us. If they insist on a specific partner, that is usually negotiable. Start the conversation with your broker.
We had a bad experience with our last MSP
Most people we talk to have. We ask specifically about that experience on the first call so we can avoid repeating the specific failure mode. The 93% first-contact resolution guarantee is built for this conversation.
What is changing in Burnaby right now
Burnaby’s game-studio, VFX, and tech-services ecosystem reshuffles constantly as large studios resize and talent moves between EA-scale employers and smaller Metro Vancouver firms. The practical effect for SMBs: senior engineers change hands quickly, and IT environments need documented offboarding and identity controls so a departing contractor or employee never walks out with access to source code or client assets.
Where Fusion runs managed IT in Burnaby
Anchor employers and corridors
- Simon Fraser University Burnaby Mountain campus
- Metrotown tower cluster (Kingsway / Beresford)
- Electronic Arts (EA) Canada Burnaby campus
- Burnaby Hospital (Fraser Health)
- Brentwood Town Centre tech / mixed-use corridor
- Lougheed Town Centre + corridor
- Glenlyon Business Park (South Burnaby waterfront)
- Discovery Parks / SFU Innovation precinct
Industry mix and compliance pressure
- SaaS / tech: SOC 2 + ISO 27001 + buyer vendor-security reviews
- Gaming / digital media: IP protection + IRAP scope
- University research: Tri-Council privacy + research-IP
- Healthcare clinics + hospital integration: BC PHN + PIPA
- Professional services: Law Society of BC + CPA BC retention
Recent engagements
Real Fusion-Computing engagements adjacent to this service.
- Scaling a Design Studio: 35 to 205 users
Zero unplanned downtime through a 4-month phased deployment. - AI Rollout for a 40-Person Firm: Hype to Results
Measured productivity gains and a tested governance pattern. - Co-Managed IT for a GTA Construction Firm
60% ticket-backlog cut and 97% patch compliance in 90 days.
Security program led by
Mike Pearlstein, CISSP
CEO, Fusion Computing · 14 years advising Canadian businesses on security architecture
The first-month guarantee
If Fusion does not hit our stated 93% first-contact resolution rate in your first month of service, month two is on us. No arguments, no proration games. We measure it, we show you the report, and if we miss, you do not pay. We have not missed yet.
Real Fusion client stories
Published case studies. Real outcomes, documented.
Book a Consultation today
100 King Street West, Suite 5700
Toronto, ON M5X 1C7
(416) 566-2845
64 Hatt Street, Mailbox 44
Dundas, ON L9H 7T6
(416) 566-2845
Serving the Lower Mainland
(604) 800-7788
Toll-free 1-888-541-1611
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