Managed IT Services in Burnaby for Small and Mid-Size Businesses
For Burnaby businesses in Metro Vancouver, managed IT services has to handle a film production-heavy local economy and the cross-pollination with Vancouver and New Westminster. Anchored by the Fortinet Burnaby campus and Simon Fraser University research cluster, Burnaby firms are best served by a provider that delivers co-managed and fully managed IT tiered by scope. Fusion Computing does exactly that, with pricing at $180/user/month fully managed; co-managed priced separately based on scope.
According to Electronic Arts’ own studio disclosures and reporting compiled by Wikipedia’s EA Vancouver entry, the company’s Burnaby campus employs roughly 1,300 staff and is EA’s largest and oldest development studio, housing the world’s largest video game test operation. Fusion Computing’s managed IT book of business in Burnaby is built around this reality: source-code segmentation, privileged-access management in front of Git and build infrastructure, and DLP-backed asset vaults that hold up to the security reviews EA-adjacent publishers and partners routinely run.
According to SFU’s September 2025 announcement, its new Fir supercomputer, housed on SFU’s Burnaby campus, came online backed by over $80 million in Alliance, BC Knowledge Development Fund, and partner funding, ranking #78 on the TOP500 list as the only Canadian system in the global top 100 and serving more than 17,000 researchers across the country. Fusion Computing’s Burnaby clean-tech and SFU-commercialization-spinout engagements carry the grant-aligned audit trails, data-retention discipline, and export-control-aware access controls this research ecosystem expects.
Burnaby operates under British Columbia’s FOIPPA and PIPA privacy frameworks, tighter in certain respects than federal PIPEDA, and requiring documented breach-notification workflows most out-of-province MSPs don’t carry.
“We price managed IT for Metro Vancouver the way we’d want to buy it: $180/user/month fully managed; co-managed priced separately based on scope, no surprise invoices, no hardware markup, no long lock-in.” , Mike Pearlstein, CISSP, CEO, Fusion Computing
Burnaby managed IT for tech firms, film and VFX studios, SFU research spinouts, and Metrotown corporate tenants. 93% first-contact resolution.
We run managed IT for the business realities that shape Burnaby: the EA Canada orbit and the gaming and tech cluster anchored in Metrotown, the film and VFX production houses that define Vancouver’s Hollywood North role and run heavily out of Burnaby, SFU-adjacent research spinouts working clean-tech and applied-biology IP, and the Brentwood and Lougheed corporate tenants with US and Asian parent-company reporting obligations. 93% first-contact resolution, CISSP-led security, on-site inside 30 minutes from our Vancouver dispatch via Kingsway or Highway 1.
first-contact resolution
per user / month
certified security leadership
Managed IT for Burnaby’s three dominant sectors
Burnaby has about 250,000 residents and one of the densest technology and media footprints in Canada. Electronic Arts Canada is headquartered here. Telus, Ballard Power, and dozens of tech and life-sciences firms operate across Metrotown, Brentwood, and Lougheed. Film and VFX production houses that service the Vancouver film industry cluster in Burnaby’s studio spaces. SFU Burnaby anchors a research economy with spinouts in clean-tech, applied biology, and digital media. The IT posture that matches a film production company running on a 24/7 render pipeline is not the IT posture that matches a corporate Metrotown tenant.
Tech, gaming, and software development
EA Canada’s Burnaby operation, combined with the cluster of game studios, gaming-adjacent services, and software firms spread across Metrotown and Brentwood, creates a technology-sophisticated client base. IP protection, source-code access control, segmented build infrastructure, and cross-border data flows to US and UK parent or partner offices are standard needs. Our tech-sector engagements include network segmentation, privileged-access management in front of source control, and documented data-classification policies.
Film, VFX, and media production
Burnaby hosts production houses, VFX studios, and post-production facilities that serve the Vancouver film industry. These firms run high-bandwidth render pipelines, asset vaults with client NDAs, and specialized creative-suite environments on macOS and Linux. Our film and VFX engagements support render-farm operations, color-managed workflows, studio-client NDA enforcement with DLP, and high-throughput network architectures.
SFU-adjacent research and clean-tech spinouts
Simon Fraser University’s research ecosystem drives spinouts in clean-tech, applied biology, digital media, and materials science. Grant compliance, data-retention obligations, and IP protection for pre-commercial research outputs are routine. Our research-spinout engagements include grant-aligned audit trails, IP-protection controls, and documented export-control handling where applicable.
Three patterns we see in Burnaby
These are the failures we repeatedly fix for Burnaby businesses. If any of them sound familiar, keep reading.
The game studio whose source code was reachable from every office endpoint
A 50-person indie game studio in Metrotown had Git, build infrastructure, and pre-release assets sitting on a flat network shared with office endpoints. A compromised laptop could reach the entire source tree. When a US publishing partner asked for their security posture, the studio could not answer. We rebuilt with dedicated dev VLANs, privileged-access management in front of Git and the build pipeline, and just-in-time admin elevation for build operations. Publisher’s security review signed off.
The VFX production house whose client NDA discipline depended on memory
A 35-person VFX studio handled unreleased frames from major studio clients. Asset access was based on who happened to know about the project. No DLP on the asset vault. No access logs. A contractor left with work-in-progress that appeared online a week later. The studio lost the client relationship. We rebuilt asset management with classification-aware DLP, privileged-access management on vaults, endpoint data-loss prevention, and complete access logging.
The SFU-adjacent research spinout whose grant compliance was informal
A 15-person clean-tech spinout had grant obligations covering data-retention, data-security, and export-control for specific research outputs. Compliance was tracked in one founder’s email. When the grant agency audited, the spinout had to reconstruct evidence from scratch. We built formal data classification, documented retention policies, implemented grant-aligned access controls, and produced the audit evidence pack. Subsequent audits closed clean.
What makes Burnaby IT different from the rest of Metro Vancouver
Tech and IP sensitivity
Game studios, software firms, and VFX houses in Burnaby handle IP that competitors and leak sites both want. A leaked build or unreleased frame is business-ending. Our Burnaby tech engagements default to privileged-access management, classification-aware DLP, and detailed access logging from week one.
Render and high-throughput workflows
Film and VFX clients run render farms and high-throughput storage that generic SMB MSPs do not support. Our engineers know macOS, Linux render nodes, SAN/NAS throughput tuning, and color-managed pipelines.
US and Asian parent reporting
Many Burnaby tech firms have US or Asian parents or partners who want security posture evidence: SOC 2, ISO 27001, parent-company internal standards. Our onboarding includes a compliance-mapping step so we know what evidence we need to produce quarterly and for whom.
SFU research-ecosystem reality
Grant-funded research operations run on different compliance obligations than commercial firms. Retention, export-control, and IP protection have specific audit patterns. We produce the evidence agencies ask for.
Managed IT Services in Burnaby: What’s Included
Managed IT services in Burnaby include 24/7 remote monitoring, help desk support, Microsoft 365 administration, cybersecurity, patch management, backup and disaster recovery, vendor coordination, and vCIO strategic planning. A managed service provider (MSP) in Burnaby delivers these proactively under a fixed monthly fee.
TL;DR
Fusion Computing delivers managed IT services in Burnaby with 24/7 monitoring, help desk support, cybersecurity, Microsoft 365 administration, patch management, backup and disaster recovery, and strategic IT planning. We serve Burnaby businesses under a predictable monthly contract with CISSP-certified engineers and 15-minute average response times.
As your managed service provider in Burnaby, Fusion monitors your environment around the clock, patches vulnerabilities before they’re exploited, manages your Microsoft 365 stack, and owns your security posture.
- 24/7 remote monitoring and patch management
- Help desk & technical support (93% first-contact resolution)
- Managed cybersecurity: Huntress MDR, SentinelOne, Fortinet firewalls
- Microsoft 365 administration and Copilot enablement
- Backup & disaster recovery
- Virtual CIO & strategic IT planning
- On-site support across Burnaby, Metrotown, Brentwood, Lougheed, Edmonds, Deer Lake
Help Desk and Remote IT Support
Your team contacts senior engineers directly. Most issues resolve remotely within 15 minutes. No ticket queue, no script readers.
Security, Patching, and Compliance
Every engagement includes MFA enforcement, endpoint protection, and automated patching aligned to CIS Controls v8.1. CISSP-certified security leadership.
Microsoft 365 and Cloud Management
Full M365 administration: licensing, Teams, SharePoint, OneDrive backup, and Copilot readiness. One team manages your entire cloud stack.
Fusion Computing delivers managed IT services in Burnaby with a 93% first-contact resolution rate, meaning most technical issues resolve in a single interaction without escalation. Pricing ranges from $180/user/month and includes 24/7 monitoring, help desk, cybersecurity, Microsoft 365 management, and backup. With no per-incident fees or long-term contracts.
Managed IT Services Pricing in Burnaby
Managed IT scales with Burnaby businesses through per-user pricing that adjusts as headcount changes. Tech companies at the Metrotown hub and film production firms in the Burnaby Lake area add seats without hardware procurement delays. Cloud-first infrastructure means new employees are fully provisioned within hours, not weeks.
Fusion charges $180/user/month for fully managed IT services in Burnaby. No hidden fees, no per-incident surcharges. One predictable monthly cost covers monitoring, help desk, security, patching, and strategic planning.
Co-managed IT is priced separately based on scope. Contact us for a custom quote →
Why Burnaby Businesses Choose Fusion Computing
Burnaby businesses often outgrow their first MSP once they pass 20 users. The film and tech companies in Metrotown and Brentwood need an IT partner that understands high-bandwidth workflows, creative suite licensing, and compliance requirements that come with handling client IP.
- Canadian-owned since 2012. PIPEDA-compliant, data stays in Canada
- CISSP-certified security leadership. CIS Controls v8.1 aligned
- Senior engineers, not a call centre. Same people every time
- On-site within Metro Vancouver. Vancouver hub coordinates local visits
- Transparent pricing. $180/user/month, no surprises
Tools your team already uses. Managed and supported by Fusion
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Copilot
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Huntress MDR
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SentinelOne
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Fortinet
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ConnectWise
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NinjaOne
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HPE Aruba
Client Story
35 to 205 Users. No New IT Staff
A Metro Vancouver professional services firm scaled from 35 to 205 users over three years without adding internal IT headcount. Fusion handled every new-hire onboarding, the security stack, Microsoft 365 migrations, and two office expansions. All under a flat monthly cost.
Mike Pearlstein, CISSP. CEO, Fusion Computing
Fusion has served Canadian businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1. The same framework used by enterprises, applied to businesses with 10 to 150 employees.
Part of Fusion’s national managed IT services network.
Industries We Support in Metro Vancouver
Every industry has different compliance requirements, risk profiles, and operational pressures. Fusion works across a range of sectors in Metro Vancouver.
Technology
Education
Retail
Professional Services
How Fusion Works in Burnaby
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a technology assessment that maps your current infrastructure, identifies vulnerabilities, and benchmarks performance against industry standards. This is free and takes 2 to 5 business days.
Onboarding
If we’re a fit, we execute a 30-day onboarding that migrates monitoring, patching, and backup systems under Fusion’s management without disrupting daily operations.
Ongoing Support
From there it’s ongoing managed support with 24/7 monitoring, quarterly business reviews, and proactive infrastructure planning so your technology evolves with your business.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Burnaby businesses.
Managed IT for Burnaby’s Key Industries
Burnaby is home to technology, film production, professional services, and logistics firms in Metro Vancouver. Each industry brings specific technology requirements and compliance obligations that generic IT providers often miss.
Fusion has direct experience supporting businesses in Burnaby, Metrotown, Brentwood across these sectors. We understand the difference between a manufacturing firm that needs 24/7 uptime for production systems and a professional services firm that needs secure document management and client data protection. That context matters because it determines what we monitor, how we prioritize tickets, and which security controls we enforce.
Our team includes a CISSP-certified security lead who reviews every Burnaby client’s environment quarterly, ensuring your technology posture keeps pace with both business growth and evolving threats.
Why This Matters for Burnaby Businesses
The Canadian Centre for Cyber Security reports that 61% of Canadian SMBs experienced a cybersecurity incident in the past 12 months.
Managed IT providers reduce this exposure by maintaining patching schedules, monitoring for anomalies, and enforcing security baselines that in-house teams often lack the bandwidth to sustain.
Fusion’s managed IT clients in Metro Vancouver maintain 99.5% uptime and resolve 93% of issues on first contact. Because prevention is built into the service, not bolted on after an incident.
Source: Canadian Centre for Cyber Security, “Baseline Cyber Security Controls for Small and Medium Organizations,” 2024
Related Resources
Other Fusion Services in Burnaby
Managed IT Services in Burnaby: Local Context
Burnaby’s managed IT market is shaped by its industry cluster: technology companies near BCIT, creative studios in the Brentwood and Lougheed corridors, and professional services along the Kingsway and Metrotown commercial strips. An MSP serving Burnaby needs to handle more than standard office support. Film production workflows involve large shared storage, contractor device management, and VPN configurations that differ significantly from an accounting firm’s network. Fusion serves both categories under the same SLA.
British Columbia’s private-sector privacy law (BC PIPA) applies to all Burnaby businesses collecting personal information. FOIPPA obligations arise for service providers to BC provincial bodies. School districts, health authorities, municipal government. Managed IT from Fusion includes the access controls, audit logging, and data residency practices these obligations require, without requiring you to separately engage a privacy lawyer.
The SkyTrain corridor connecting Metrotown, Brentwood, and Lougheed drives a hybrid workforce model for many Burnaby businesses. Fusion manages endpoints across locations and enforces consistent security policy regardless of whether a user is in the office or working remotely. Microsoft 365 administration is included. Teams, SharePoint, OneDrive backup, and licensing managed centrally so your productivity stack runs cleanly.
Three Burnaby scenarios we’ve worked through
Names and some details changed. Patterns are exact.
A 50-person Metrotown game studio with flat-network source-code exposure
Rebuilt with dedicated dev VLANs, privileged-access management on Git and build pipeline, just-in-time admin elevation. Publisher security review signed off. No unauthorized-access findings on follow-up audit.
A 35-person Burnaby VFX studio after an IP leak to the public
Classification-aware DLP deployed on asset vaults, privileged-access management on pre-release frames, endpoint data-loss prevention watching USB and personal-cloud, complete access logging. Rebuilt trust with remaining client base; studio closes new contracts with documented security posture.
A 15-person SFU-adjacent clean-tech spinout with grant-audit exposure
Formal data classification built, retention documented, grant-aligned access controls deployed, audit evidence pack produced. Subsequent grant-agency audits closed with zero findings.
Industries We Serve in Burnaby
Fusion Computing supports the sectors that define Burnaby and the broader Metro Vancouver economy. Where a deeper national sector flagship exists, the secondary link routes you straight there.
Burnaby scale-ups in Metrotown, Brentwood, and Lougheed need managed IT with SOC 2 readiness, identity hygiene, and customer-facing audit response.
Burnaby clinics under BC PIPA and Burnaby Hospital catchment need managed IT with EMR uptime SLAs and audit-ready logs.
Burnaby-area law firms operating under Law Society of BC + PIPA BC need managed IT with privilege-aware controls and trust-account hygiene.
Financial Services · sector flagship
Burnaby wealth advisors, mortgage brokerages, and credit unions under BCFSA need managed IT with audit-ready cyber evidence.
“Fusion got us across the SOC 2 Type II finish line with no exceptions. Their named engineer attended every auditor session and produced the evidence pack our compliance lead couldn’t pull from our previous MSP. Enterprise customer renewed without a security delay.”
Regulator anchors for Burnaby businesses
The bodies below set the floor for IT and cybersecurity expectations in Metro Vancouver. We treat their published guidance as the baseline, not aspiration, for every Burnaby engagement.
According to the Office of the Information and Privacy Commissioner for BC (OIPC BC) (2026), enforces PIPA BC mandatory breach-notification thresholds for Burnaby Hospital-affiliated clinics and Metro Vancouver private firms. This shapes how Fusion delivers managed IT for Burnaby-area businesses: every engagement lands with regulator-aligned controls and audit-ready evidence rather than generic best-practice claims.
According to the BC Financial Services Authority (BCFSA) (2026), regulates BC credit unions, real-estate brokerages, and mortgage brokers and sets cyber-controls expectations. This shapes how Fusion delivers managed IT for Burnaby-area businesses: every engagement lands with regulator-aligned controls and audit-ready evidence rather than generic best-practice claims.
According to the Canadian Centre for Cyber Security (CCCS) (2026), publishes 2026 baseline cyber-security controls every Metro Vancouver SMB has to hit on insurance and audit. This shapes how Fusion delivers managed IT for Burnaby-area businesses: every engagement lands with regulator-aligned controls and audit-ready evidence rather than generic best-practice claims.
Why this matters in Burnaby: Statistics Canada places Burnaby above 250,000 residents inside Metro Vancouver, with Metrotown, Brentwood, and Lougheed Town Centre anchoring SMB demand across technology, professional services, healthcare, and financial services. The American Institute of CPAs SOC 2 reporting framework lands hardest on BC scale-ups sitting alongside enterprise customers in the Metrotown and Brentwood tech belt. The Office of the Information and Privacy Commissioner of British Columbia enforces PIPA BC safeguards for Burnaby Hospital-affiliated clinics, and the Canadian Centre for Cyber Security ranks technology and healthcare among the top-five 2026 ransomware target sectors. Sources: statcan.gc.ca, aicpa.org, oipc.bc.ca, cyber.gc.ca.
Frequently Asked Questions
Why this matters in Burnaby: Statistics Canada places Burnaby among the densest small-business clusters in Metro Vancouver, with a heavily multilingual workforce and a sector mix that runs from Metrotown professional services to Big Bend manufacturing and Burnaby Hospital health-sector suppliers. cyber.gc.ca has flagged ransomware against Canadian SMBs and health-adjacent vendors as a sustained top threat, while the OIPC BC enforces breach-notification duties under BC PIPA that apply to nearly every Burnaby employer the moment a payroll record or client file is exposed. Managed IT here has to assume both bilingual end users and BC-specific privacy obligations, not a generic Canadian baseline. Sources: statcan.gc.ca, cyber.gc.ca, oipc.bc.ca, ised-isde.canada.ca.
For the full national overview, see our managed IT services hub.
Need managed IT services nearby? Fusion supports the managed IT services needs of businesses across the surrounding area, including managed IT services in Vancouver, managed IT services in Coquitlam, and managed IT services in North Vancouver. See our managed IT services hub for the full national overview. Same Canadian-owned team, same CISSP-led oversight, tailored per location.
. Managed IT Services in Burnaby
We are a game or software studio with source-code and IP as our core asset. How do you protect it?
Network segmentation between development and corporate infrastructure, privileged-access management in front of Git and CI/CD, just-in-time admin elevation for build operations, endpoint detection on every developer workstation, and documented data-classification covering source control. We also maintain an audit log of every privileged session so an IP investigation has something to work from.
Our VFX studio runs on macOS, Linux render nodes, and color-managed pipelines. Most MSPs do not support this. Do you?
Yes. Fusion’s film and VFX engagements include macOS endpoint management, Linux render-node support, SAN/NAS throughput tuning for render pipelines, color-managed workflow support, and specialized creative-suite license management. We also handle the client-NDA DLP posture that studios ask for.
Can you provide same-day on-site at Metrotown, Brentwood, or the Burnaby studios?
Yes. Our Vancouver dispatch coordinates on-site arrival inside 25 to 40 minutes during business hours via Kingsway, Highway 1, or the Millennium SkyTrain corridor to Metrotown, Brentwood, Lougheed, Big Bend industrial, and the Burnaby production studio zones. After-hours and weekend on-site is included in the contract for critical incidents.
Reviewed personally by Mike Pearlstein, CISSP.
Before you fill out the form
Here is what happens after you hit send
- Within 1 business day, you hear back from Mike.Mike Pearlstein, CISSP, reviews every inbound request himself. Not a junior rep. Not a sales pitch.
- A 30-minute scoping call, in plain English.We size the work, name a price, and tell you straight up if we are not the right fit. No 80-slide decks.
- Local team. Data stays in Canada.Your tickets are answered from our Mississauga office. Your data sits on Canadian infrastructure, by design.
Ready to talk managed IT?
Tell us about your business and what your current IT looks like. We respond within one business day with a fixed-price scoping call.
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How much does managed IT support cost for a Burnaby business?
Managed IT services in Burnaby typically cost $180/user/month. Pricing depends on user count, locations, scope, and security requirements. No hidden fees.
Do you provide on-site IT support in Burnaby?
Yes. Fusion serves Burnaby and surrounding Metro Vancouver with on-site and remote support. Our Vancouver hub coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Burnaby?
Yes. Many Burnaby businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning. All from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
Do you offer co-managed IT?
Yes. Fusion works alongside your internal IT team for monitoring, security, after-hours coverage, and overflow support. Learn more →
What industries in Burnaby does Fusion support?
Fusion supports technology companies, creative studios (film, VFX, animation), professional services firms, and healthcare-adjacent businesses in Burnaby. Each sector has different infrastructure requirements: high-throughput storage for creative workflows, strict compliance controls for healthcare, and mobile-ready setups for distributed professional services. Fusion’s managed IT adapts to these differences rather than applying a single template.
Does BC PIPA compliance affect Burnaby managed IT requirements?
Yes. BC PIPA requires all private-sector organizations to implement reasonable safeguards on personal information. Fusion’s managed IT engagements are designed to satisfy these requirements: encrypted endpoints, access controls, audit logging, and documented incident response. For businesses with BC Health Authority or municipal government contracts, FOIPPA-specific data residency and access requirements are also addressed.
How does Fusion handle distributed Burnaby teams?
Fusion manages endpoints across Burnaby locations and remote workers with a single monitoring platform. Security policy enforcement. MFA, patching, endpoint protection. Applies consistently whether a user is at Metrotown, Brentwood, or working from home. Microsoft 365 administration is included, covering Teams, SharePoint, and OneDrive to support distributed teams without per-service billing.
Talk to a Fusion Engineer About Burnaby
A Fusion engineer follows up within 1 business day. Not a sales rep. An engineer. You get a straight answer on what your environment would cost to support and what we’d change in the first 30 days.
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What if your situation is different?
The objections we hear most often, answered straight.
We already have a break-fix shop we like
Keep them for hands-on work if the relationship works. Many of our clients run a hybrid: break-fix for after-hours hands-on, Fusion for security, compliance evidence, 24/7 monitoring, and the strategic IT work. You do not have to choose one.
Our business is under 15 people. Are we too small?
Sometimes. If you are a 10-person office with basic needs and no compliance exposure, a good break-fix shop plus Microsoft 365 admin may be enough. If you carry any regulated-profession obligation (Law Society, PHIPA, OSC), cross-border data flow, or buyer-side compliance, the answer changes. We will tell you straight if Fusion is overkill.
Will you try to lock us into a 3-year contract?
No. Our standard is a one-year initial term to cover onboarding investment. If we aren’t delivering, you can exit on straightforward terms. Long-term contracts hide poor service.
What if we do not click with your engineers?
We swap them. Every account has a named senior engineer and a backup, and if the fit is wrong we rotate until it works. That is written into the service agreement.
Our cyber insurer specified a particular MSP
That is becoming more common. Most insurers accept any MSP whose controls align to CIS Controls v8.1 (ours do), and we can produce the evidence to satisfy an underwriter who has not heard of us. If they insist on a specific partner, that is usually negotiable. Start the conversation with your broker.
We had a bad experience with our last MSP
Most people we talk to have. We ask specifically about that experience on the first call so we can avoid repeating the specific failure mode. The 93% first-contact resolution guarantee is built for this conversation.
What is changing in Burnaby right now
Electronic Arts’ April 2025 layoffs impacted roughly 400 tech workers, many of them in Burnaby. Metro Vancouver SMBs are hiring ex-EA engineers into senior IT and dev roles at scale. Burnaby’s game-studio, VFX, and tech-services ecosystem is being reshuffled in real time.
The average cost of IT downtime for a Canadian SMB is $5,600 per minute of unplanned outage
Source: Gartner, 2024 IT Infrastructure and Operations Survey
The real cost of in-house IT vs managed IT
For a 50-person firm in Ontario or BC. Salary data from 2025 PayScale and Hays GTA IT compensation surveys.
Internal IT manager + junior tech
- IT manager salary: $95,000 to $125,000
- Junior tech salary: $55,000 to $70,000
- Benefits (30%): $45,000 to $58,500
- RMM + EDR + backup + M365 admin tools: $35,000/year
- Training + certs: $8,000/year
- Vacation, sick, turnover: you cover the gap
- 24/7 coverage: not possible with 2 people
Total: $238,000 to $296,500 per year
Fusion managed IT
- 24/7 help desk with on-call escalation
- Named senior engineer on your account
- CISSP-led quarterly security review
- Full tooling stack included (RMM, EDR, MDR, backup)
- No turnover gap, no sick-day gap
- Compliance evidence as routine deliverable
$180/user/month (~$108,000/year for 50 people)
Most firms at 25 to 75 users save $80,000 to $150,000 per year on Fusion vs. a comparable in-house team and get 24/7 coverage they could not build internally.
Where Fusion runs managed IT in Burnaby
Fusion’s managed-service work in Burnaby anchors to the SFU Burnaby Mountain research campus, the Metrotown tower cluster, the Electronic Arts (EA) Canada campus on Great Northern Way / Phillips Avenue, the Burnaby Hospital under Fraser Health, and the Brentwood and Lougheed tech-and-mixed-use corridors. QBR cadence and audit-evidence cycles size to SOC 2 vendor-security reviews and Tri-Council research review.
Anchor employers and corridors
- Simon Fraser University Burnaby Mountain campus
- Metrotown tower cluster (Kingsway / Beresford)
- Electronic Arts (EA) Canada Burnaby campus
- Burnaby Hospital (Fraser Health)
- Brentwood Town Centre tech / mixed-use corridor
- Lougheed Town Centre + corridor
- Glenlyon Business Park (South Burnaby waterfront)
- Discovery Parks / SFU Innovation precinct
Industry mix and compliance pressure
- SaaS / tech: SOC 2 + ISO 27001 + buyer vendor-security reviews
- Gaming / digital media: IP protection + IRAP scope
- University research: Tri-Council privacy + research-IP
- Healthcare clinics + hospital integration: BC PHN + PIPA
- Professional services: Law Society of BC + CPA BC retention
Fusion vs the alternatives
| Fusion managed IT | Break-fix MSP | In-house IT manager | |
|---|---|---|---|
| Response time / SLA | ✓ 15-min P1, written SLA | × Best-effort, ticket queue | — Fast if at desk |
| Pricing model | ✓ Fixed monthly per user | × Hourly — budget spikes | — Salary + benefits |
| Annual cost (25-user SMB) | ~$54K all-in | $30K–$90K, unpredictable | $95K–$120K loaded |
| Coverage hours | ✓ 24/7/365 | × Business hours | × 9-to-5, one timezone |
| Security operations | ✓ 24/7 SOC + Huntress MDR | × Reactive only | — Limited by one skill set |
| Compliance evidence | ✓ Audit-ready exports | × By request, billable | — Spreadsheets, manual |
| Documentation | ✓ Kept current in IT Glue | × Usually absent | — Confluence if lucky |
| Vendor management | ✓ Single point of contact | × You call each vendor | — Whoever pays the bill |
| Strategic IT planning | ✓ CISSP-led vCIO quarterly | × None | — Sometimes the CFO |
| Backup + DR | ✓ Tested quarterly | × Configured once, forgotten | — Hope it works |
| On/offboarding | ✓ Documented + auditable | × Ad-hoc, billable hours | — Spreadsheet checklist |
| Replace someone | ✓ One call to Fusion | × Find a new provider | × Recruit, hire, ramp 6 mo |
Fusion vs hiring your own IT team
| Fusion managed IT | Hire 1 IT person | Hire 3-person team | |
|---|---|---|---|
| Direct annual cost (25 users) | ~$54K ($180/user × 25 × 12) | $85K–$110K loaded | $240K–$300K loaded |
| Sick day / vacation coverage | ✓ Team rotation, no gaps | × Office is unsupported | ✓ Internal rotation |
| After-hours response | ✓ 24/7 NOC included | × On-call if they answer | — Rotating, costs extra |
| Skill breadth | ✓ M365, Fortinet, Azure, MDR | × One person can’t master all | — Better but still narrow |
| CISSP-level security review | ✓ Included | × Rare at $85K salary | — If you hire a senior |
| Time-to-onboard new tool | ✓ Days — we’ve deployed it before | × Weeks of learning | — Faster, but billable time |
| Audit evidence cadence | ✓ Continuous | × Last priority | — Quarterly if disciplined |
| Replacement risk if quits | ✓ Zero — team continuity | × 3–6 month gap | — Survivable but painful |
| Recruiting cost | ✓ $0 | $10K–$20K per hire | $30K–$60K total |
| Headcount as you grow | ✓ Add users, not employees | × Hire #2 at ~40 staff | — Hire #4 at ~80 staff |
| Knows your business intimately | — Quarterly business reviews | ✓ Yes — legitimate edge | ✓ Yes |
Recent engagements
Real Fusion-Computing engagements adjacent to this service.
- Scaling a Design Studio: 35 to 205 users
Zero unplanned downtime through a 4-month phased deployment. - AI Rollout for a 40-Person Firm: Hype to Results
Measured productivity gains and a tested governance pattern. - Co-Managed IT for a GTA Construction Firm
60% ticket-backlog cut and 97% patch compliance in 90 days.
Security program led by
Mike Pearlstein, CISSP
CEO, Fusion Computing · 14 years advising Canadian businesses on security architecture
CISSP (Certified Information Systems Security Professional) is held by fewer than 1% of Canadian MSP leaders. Every Fusion engagement includes a quarterly CISSP-led security review of your environment, mapped to CIS Controls v8.1 and the control framework your auditor or cyber insurer is asking about.
“We switched to Fusion after our old MSP took 48 hours to respond to a server failure. Fusion had us back online the same day. Their team knows our systems and our people by name.”
Sandra M., CEO
Industrial Supply Company, Toronto
4.9★ average across Fusion Google reviews · Read more reviews
How Fusion compares to a break-fix shop and a national MSP
The three MSP buying options we see most often. Straight comparison.
The first-month guarantee
If Fusion does not hit our stated 93% first-contact resolution rate in your first month of service, month two is on us. No arguments, no proration games. We measure it, we show you the report, and if we miss, you do not pay. We have not missed yet.
Real Fusion client stories
Published case studies. Real outcomes, documented.
Book a Consultation today
100 King Street West, Suite 5700
Toronto, ON M5X 1C7
(416) 566-2845
64 Hatt Street, Mailbox 44
Dundas, ON L9H 7T6
(416) 566-2845
Serving the Lower Mainland
(604) 800-7788
Toll-free 1-888-541-1611
