Technology partners and certifications
These are the vendors our engineers deploy and support every day.
One standard stack runs across every managed client, with direct vendor escalation and wholesale pricing where we hold partner status.
We serve Canadian businesses with 10 to 150 employees.
Our technology stack
We list a vendor only if our team deploys it, escalates through it and supports it after the sale.
Our security leadership is CISSP-led. Here’s what the CISSP covers, and how to verify a holder.
Microsoft
We deploy and manage Microsoft 365, Azure, Teams, SharePoint, Intune, Defender, Purview, Copilot, Power Platform, Copilot Studio and Azure AI Foundry. Licensing and Entra ID questions go to the same engineers who run your tenant.
Dell Technologies
Dell PartnerDirect certified. Wholesale pricing on servers, storage, networking and endpoints. When hardware fails, our engineers escalate straight through Dell’s partner channel.
HP / HPE
HP Infrastructure Partner. Wholesale pricing, with direct technical support before and after the sale. Our technicians are HP-certified, and the team that sets up your hardware supports it afterwards.
Fortinet
FortiGate firewalls, VPN and threat prevention. Our Fortinet-certified engineers handle design, deployment, rule tuning and firmware updates. A consumer-grade router is usually the first thing we replace.
Huntress
MDR, XDR, SIEM and security awareness training in one platform. Human analysts review every alert, around the clock. We use it to catch persistent footholds, ransomware staging and identity attacks that endpoint protection misses.
SentinelOne
Endpoint detection and response on every managed device. SentinelOne contains threats in real time, rolls back damage and keeps the forensic record. If something gets past the firewall, this is the layer that stops it.
ConnectWise
Our PSA. Every ticket, SLA timer and client workflow runs through ConnectWise. It’s where we measure our 93% first-contact resolution rate.
NinjaOne
Remote monitoring and management. NinjaOne shows us patch status, device health and inventory in real time. When a workstation starts acting up, we usually know before you do.
zofiQ
Agentic AI for the service desk. zofiQ triages tickets, suggests resolution steps and writes the documentation inside ConnectWise. Our engineers spend their time on the work that needs a person.
OpenAI
We build custom agents, retrieval systems and workflow automations on OpenAI’s platform. Our CEO, Mike Pearlstein, holds an MSc in Computer Science (AI) and the CISSP. Every deployment gets an engineering review and a security review.
Why partner status matters
Partner access skips general support queues and gets better licensing terms. When a fix spans endpoint, identity, network and cloud at once, we can reach the vendor fast.
If something breaks, you’ll know whether it sits with the vendor, our engineers or your internal team. We map who owns what and keep the escalation path current.
Our IT support team runs day-to-day operations, cybersecurity services handle protection, and an IT business consultation is where a formal review starts.
We’ve walked into environments where nobody knew who to call when the firewall went down. We fix that on day one.
How we choose vendors
Clear support paths. Stable roadmaps.
Vendors that let our technicians fix problems without the client repeating the story to three teams. That’s the bar.
When a vendor changes licensing, closes an escalation path or drops a product line, we check whether it still serves our clients. If it doesn’t, we replace it. The list stays short on purpose.
About us and our team cover who does the work. An IT business consultation is how we map your environment before changing anything.
Everything we run for clients is on our managed IT services page. If you’d like to work with this stack, see careers.
Ransomware and business email compromise are the main threats the Canadian Centre for Cyber Security tracks against small and mid-sized organizations. The Canadian Anti-Fraud Centre logs over $500 million in reported fraud losses a year, and phishing is the most common way in. Ontario’s IPC and British Columbia’s OIPC both expect documented safeguards in place before a breach. Sources: cyber.gc.ca, antifraudcentre-centreantifraude.ca, statcan.gc.ca, ipc.on.ca, oipc.bc.ca.
Frequently asked questions
What does partner status with these vendors mean?
Do you only support products from these vendors?
How often do you review your partner list?
Can you support hardware from other manufacturers?
Do certifications affect what I pay?
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