Technology Partners and Certifications
Every vendor here is one our engineers actually support. Not a badge wall.
These certifications give you direct vendor escalation, wholesale pricing, and a stack we’ve standardized across every managed client.
We serve Canadian businesses with 10 to 150 employees.
Our Technology Stack
We don’t list a vendor unless our team can deploy it, escalate through it, and stand behind it after the sale. Every name here is one we use across managed clients today.
Microsoft
M365, Azure, Teams, SharePoint, Intune, Defender, Purview, Copilot, Power Platform, Copilot Studio, and Azure AI Foundry. We’re a certified partner with direct escalation to Microsoft’s internal engineering team. That matters when a licensing question or Entra ID issue can’t wait for general support.
Dell Technologies
Dell PartnerDirect certified. You get wholesale pricing on servers, storage, networking, and endpoints. When something fails, our engineers escalate directly through Dell’s partner channel. No middleman.
HP / HPE
HP Infrastructure Partner. Wholesale pricing plus direct pre-sale and post-sale technical resources. Our technicians are HP-certified, so your infrastructure is supported by the same team that set it up.
Fortinet
FortiGate firewalls, VPN, and threat prevention. Our engineers are Fortinet-certified and manage the full lifecycle: design, deployment, rule tuning, and firmware updates. (We see a lot of SMBs still running consumer-grade routers. That’s usually the first thing we replace.)
Huntress
MDR, XDR, SIEM, and security awareness training in one platform. Human analysts review every alert 24/7. We use Huntress to catch persistent footholds, ransomware staging, and identity-based attacks that endpoint protection alone won’t flag.
SentinelOne
Endpoint detection and response (EDR) on every managed device. SentinelOne handles real-time containment, rollback, and forensic visibility. If something gets past the perimeter, this is the layer that catches it.
ConnectWise
Our PSA and service delivery backbone. Every ticket, SLA timer, and client workflow runs through ConnectWise. That’s how we track first-contact resolution at 93% and keep the support experience consistent across accounts.
NinjaOne
Remote monitoring and management (RMM). NinjaOne shows us endpoint health, patch status, and device inventory in real time. When a workstation starts acting up, we usually know before you do.
zofiQ
Agentic AI for the service desk. zofiQ automates ticket triage, resolution steps, and documentation inside ConnectWise. The result: fewer reactive hours, faster response, and more time for the work that actually needs a human.
OpenAI
We build production AI on OpenAI’s platform: custom agents, RAG systems, and workflow automations. Our CEO holds a Master’s in CS/AI and a CISSP. Every deployment gets both the engineering and the security review.
Why These Certifications Matter
Certifications show up in daily operations, not on a badge wall. We use partner credentials to skip general support queues, get better licensing terms, and make product decisions based on access most MSPs don’t have. When a client needs a fix that spans endpoint, identity, network, and cloud controls at the same time, that access is the difference between a fast resolution and a runaround.
You don’t have to guess who owns what. If something breaks, you’ll know whether it belongs with the vendor, our engineers, or your internal team. We map the responsibility and keep the escalation path current. The IT Support team handles the operating layer, Cybersecurity Services handles protection, and the IT Business Assessment is where a formal review starts.
That clarity matters more than most people expect. (We’ve seen environments where nobody could answer “who do we call when the firewall goes down?” That’s a problem we fix on day one.)
How We Evaluate Our Stack
Clear support paths. Stable product roadmaps. Vendors that let our technicians solve problems without making the client repeat the same story to three different teams. That’s the bar.
When a partner changes licensing, closes an escalation path, or shifts a product line, we check whether it still helps the client. If it doesn’t, we replace it. The list stays short on purpose. If you want a quick sense of how it all fits together, the About Us and Team pages explain who does the work, and the IT Business Assessment shows how we map the environment before any change.
These certifications and partner competencies underpin every engagement we deliver. For the full scope of what Fusion Computing does for Canadian SMB and mid-market clients, see our managed IT services hub.
Learn more about the people and practice behind these credentials. Read about Fusion Computing for our 2012 founding story and three-office footprint, meet the engineers and CISSP-led practice leaders on our team page, or see open roles and our hiring philosophy on the careers page.
Why credentials and partner stack matter for Canadian SMBs: The Canadian Centre for Cyber Security tracks ransomware and business-email-compromise as the dominant threats facing small and mid-sized Canadian organizations, and the Canadian Anti-Fraud Centre logs over $500 million in reported fraud losses annually, with phishing the top initial vector. Statistics Canada reports that fewer than one in five Canadian SMBs has a written cybersecurity policy, which makes a credentialed external partner, CISSP-led, aligned to federal baseline controls, materially de-risking. Provincial privacy regulators in Ontario (IPC) and British Columbia (OIPC BC) both expect documented administrative, technical, and physical safeguards before a breach, not only after. Sources: cyber.gc.ca, antifraudcentre-centreantifraude.ca, statcan.gc.ca, ipc.on.ca, oipc.bc.ca.
