Managed IT Services Vancouver
Full-stack managed IT for Metro Vancouver, from monitoring and security to Microsoft 365 and vendor calls. Fixed monthly pricing, named account lead, real engineers on every ticket.
Fusion Computing provides managed IT services in Vancouver for teams of 10 to 150. We take care of monitoring, security, Microsoft 365, cloud ops, and vendor calls around the clock. Your staff stays focused on their work.
first-contact resolution
Managed IT in Canada (2024, 2025)
Metro Vancouver direct line
on-site dispatch, Metro Vancouver
Best fit: 10–150 employees. Fully managed or co-managed.
Metro Vancouver MSP with 4-Hour On-Site Dispatch
Our Vancouver presence operates from 1090 W Georgia St in the downtown core. We send techs anywhere in Metro Vancouver within 4 hours for hardware failures, network outages, or hands-on issues. Call (604) 800-7788 for same-day help.
In practice, most issues get solved remotely in under 15 minutes. But when you need someone on-site, whether that’s in Burnaby, Richmond, Surrey, or the North Shore, you won’t wait days.
What’s Included in Managed IT Services Vancouver
Every plan includes the full stack. No tiers, no add-on fees for security or backup.
- 24/7 endpoint and network monitoring via NinjaOne RMM. Alerts fire before your users notice a problem.
- Help desk with 93% first-contact resolution. Your team calls our engineers directly. No scripted triage.
- Security tools: Huntress EDR, SentinelOne XDR, Fortinet firewalls, KeeperSec. All aligned to CIS Controls v8.1.
- Microsoft 365 admin: licensing, Entra ID, Exchange, SharePoint, and Teams.
- Backup and disaster recovery with tested restores. Air-gapped backups for ransomware defense.
- Vendor coordination. We handle your ISP, phone system, printer vendor, and line-of-business app support.
- IT planning. Quarterly reviews with your named account lead. Budget forecasts, lifecycle plans, and a clear tech roadmap.
- Ticket management through ConnectWise PSA. Full view of open issues, SLAs, and resolution times.
Why Vancouver Businesses Switch to Fusion
Most clients reach out after one of three things happens. Their current MSP takes too long to reply. Their solo IT person leaves and the gaps show fast. Or a breach reveals how little was really covered.
Here’s what changes when you switch:
- 4:1 tech-to-client ratio (the industry norm is closer to 12:1). That’s why tickets get answered fast.
- Named account lead who knows your setup, your users, and your goals.
- 1-hour critical response SLA. A binding commitment in your contract, not a vague promise.
- CISSP-certified leadership. Mike Pearlstein leads security strategy himself.
- Cross-border data handling. Many Vancouver firms work with U.S. clients. We set up clear data residency rules from day one.
What Managed IT Services Cost in Vancouver
Managed IT services Vancouver businesses buy from Fusion cost $180–$250/user/month. The price depends on user count, number of sites, and whether you need co-managed or fully managed support.
That price covers everything listed above: monitoring, help desk, security, Microsoft 365, backup, vendor calls, and planning. No hidden fees.
For context, a single IT manager in Vancouver costs $95,000 to $130,000 per year plus benefits and tools. And you get zero coverage when they’re sick or on leave. The math tips toward outsourcing once you’re past 20 users.
What Our Clients Say
“We switched to Fusion after our previous provider took two days to acknowledge a network outage. Fusion had us back online in hours. Their team knows our systems and our people by name.”
Operations Director, Post-Production Studio (Metro Vancouver)
“Vancouver’s tech and media sectors move fast. Companies here need an MSP that can keep up with tight project deadlines and cross-border compliance. That’s exactly the kind of client we built Fusion for.”
Mike Pearlstein, CISSP, CEO of Fusion Computing
Who We Work With in Metro Vancouver
Our managed IT services Vancouver clients are companies with 10 to 150 employees. Most are in one of these fields, though we also work with teams outside these sectors:
- Tech companies (SaaS, fintech, cleantech startups scaling past their first IT hire)
- Film and media production (studios, post-production houses, VFX firms with large file workflows)
- Professional services (law firms, accounting, engineering, architecture)
- Healthcare (clinics, dental practices, allied health)
- Cross-border businesses that need clear data residency and U.S./Canada compliance policies
Canadian-owned since 2012. Named one of Canada’s 50 Best Managed IT Companies two years running (2024, 2025). See if we’re a fit →
Industries We Support in Vancouver
Managed IT services designed around the compliance, workflow, and risk realities of five verticals we know deeply. Each profile below is drawn from live Vancouver client engagements.
Accounting and bookkeeping firms
Accounting firms do not want a fractional IT vendor. Our managed IT Vancouver engagement for accounting clients includes year-round CaseWare, Xero, QuickBooks, and Sage administration, CRA-aligned 7-year retention policies, and a Copilot-ready Microsoft 365 baseline for partner productivity. Patch cycles sit outside busy season. SOC 2 documentation ships with every engagement so your larger corporate clients get clean vendor reviews.
A Vancouver regional CPA firm we manage cut seasonal contractor onboarding from 2 weeks to 72 hours through our standardized golden-image deployment and Keeper SSO rollout.
Law firms and legal practices
Our managed IT services Vancouver for law firms are designed around privilege, not just uptime. Matter-based access in Clio, PCLaw, or iManage ties into Microsoft 365 sensitivity labels so client communications never cross firewalls unencrypted. Legal-hold retention is configured correctly the first time, LSUC compliance artifacts come standard, and our 93% first-contact resolution means associates bill, not wait.
One Vancouver litigation boutique cut annual IT spend 22% by consolidating three vendors into our single fixed-fee per-user managed stack.
Healthcare clinics and medical practices
PHIPA and Bill C-26 reshape how clinics handle PHI. Our managed IT services Vancouver for healthcare clients ship with EMR-aware backup (Accuro, OSCAR, TELUS PS Suite), encrypted off-site replication, audit-ready access logs, and the full 14-point PHIPA safeguard package. We co-manage with clinical leads, not around them, and our CISSP escalation path means PHI incidents get handled to the letter of the IPC of Ontario playbook.
A multi-site Vancouver family practice reduced PHI exposure incidents to zero in twelve months after our network-segmentation rebuild and automated weekly backup verification rollout.
Professional services and consultancies
Professional services firms bill by the hour, and broken IT costs real revenue. Our managed IT services Vancouver for consultancies include standardized laptop imaging, conditional-access-secured Microsoft 365, Teams Phone deployment, and Keeper SSO for the 40+ SaaS apps the average consultancy runs. We cover new-hire provisioning end-to-end, same business day, so your utilization rate climbs with headcount instead of stalling.
A Vancouver strategy firm we manage hit 94% utilization across 28 consultants after standardizing on our managed stack, up from 79% on their prior fragmented setup.
Field services and skilled trades
Multi-location field services needs IT that moves with the truck. Our managed IT services Vancouver for HVAC, plumbing, electrical, and commercial trades blend ServiceTitan, Jobber, or Housecall Pro administration, ruggedized endpoint management via Intune, LTE failover for sites with unreliable wired internet, and Dynamics or CRM integrations that give dispatchers a single queue.
A Vancouver mechanical contractor we manage cut no-connectivity callbacks 74% after our Starlink + Fortinet SD-WAN rollout across 14 active job sites.
Managed IT Services Vancouver: Common Questions
What does a managed IT services provider in Vancouver do?
A managed IT provider in Vancouver runs your full tech stack: 24/7 monitoring, help desk, security, Microsoft 365, backup, and IT planning. Fusion wraps all of this into a fixed per-user monthly fee. No surprise bills.
How fast do you respond to IT issues in Metro Vancouver?
Critical issues get a 1-hour response SLA. Our Vancouver office lets us dispatch same-day on-site support across Metro Vancouver within 4 hours. Since 93% of all tickets are resolved on first contact, most problems never need an escalation.
How much do managed IT services cost in Vancouver?
Fusion’s pricing runs $180–$250/user/month based on user count, sites, and compliance needs. That covers the full stack: monitoring, help desk, security, Microsoft 365, backup, vendor calls, and quarterly strategy reviews.
What security tools are included?
Every client gets Huntress EDR, SentinelOne XDR, Fortinet firewalls, KeeperSec, and 24/7 SOC monitoring. We align to CIS Controls v8.1. Security leadership is CISSP-certified. See our full security services page for details.
Do you handle cross-border data compliance?
Yes. Many Metro Vancouver firms work with U.S. clients or store data across the border. We set up data residency rules, set tenant location in Microsoft 365, and keep clear records so you know where your data lives.
How does onboarding work?
Onboarding takes 2 to 4 weeks. We audit your setup, deploy our monitoring and security tools, document everything, and assign your named account lead. Your team gets direct contact info for our engineers from day one.
Next Steps for Metro Vancouver Businesses
Tell us about your IT setup and we’ll follow up within one business day. Call (604) 800-7788 if you’d rather talk now. Book a free IT assessment →
Fusion works with businesses that have 10+ users and need a managed IT partner, not one-time fixes. If that sounds like you, we’d like to hear from you.
We provide managed IT services across Canada:
Toronto · Mississauga · Hamilton · Brampton · Markham · Vaughan · Richmond Hill · Oakville
