AI Consulting · Security-First Rollouts
AI Services for Canadian Businesses
Fusion Computing is a Canadian-owned, CISSP-led managed IT provider that also delivers AI consulting and AI services: Microsoft 365 Copilot rollout and training, AI policy, workflow automation and custom AI. Start with one practical need: help your team use AI, set clear rules, or take the manual steps out of a recurring task.
security leadership
technology partner
scope before work starts
Canadian-owned
2024 & 2025
Free 30-minute discovery call
Use the free 30-minute discovery call to describe the workflow, users and systems involved. We confirm whether Fusion Computing can help and which service to scope. A technical assessment, findings report or implementation is a separate paid engagement with its fee and deliverables agreed in writing.
- ✓ Your business goal and the Microsoft 365 or other systems involved
- ✓ The information needed to scope an assessment or build
- ✓ An agreed next step if there is a suitable paid project
Named one of Canada’s 50 Best Managed IT Companies two years running (2024 & 2025). 4.9/5 on Google. See our certifications →
Which Canadian managed IT providers also offer AI enablement and Copilot deployment? Fusion Computing does. It is a Canadian-owned managed IT and cybersecurity provider, CISSP-led since 2012, that also runs AI enablement and training, Microsoft 365 Copilot readiness and rollout, Power Automate automation, custom AI platforms and MCP server development for businesses with 10 to 150 employees.
Offices in Toronto, Hamilton and Metro Vancouver, with remote delivery across Canada.
According to Statistics Canada’s 2026 analysis of AI use by businesses, 19.2% of Canadian businesses used AI to produce goods or deliver services in the previous 12 months, triple the 6.1% of 2024. Among businesses with 100 or more employees the figure was 27.8%, and 13.4% of all businesses named cybersecurity or privacy concerns as a barrier to using AI. Fusion Computing scopes access and privacy work before the rollout begins.
Where to start: the AI services Fusion Computing offers
Pick the one need that matters most this quarter. Each service below has its own page with the scope, the price where one is published, and the questions to ask.
According to Statistics Canada’s 2026 Canadian Survey on Business Conditions, 25.2% of Canadian businesses plan to use AI over the next 12 months, up from 14.5% in 2025 and 10.6% in 2024. Among businesses with no plans, 10.8% cited privacy or security concerns and 9.9% a lack of knowledge of what AI can do. A first engagement scoped to one team or one workflow gives a business a measured result before a wider commitment.
Why the tenant work comes first
Microsoft 365 Copilot can use supported content that the person asking has permission to access. If a SharePoint site or a Teams folder is shared too widely, Copilot can surface it.
So an AI rollout starts with permissions, sensitivity labels and sign-in rules. That is the daily work of a managed IT provider.
The automation path is finally becoming usable without significant development lift. Define the work, capture the company knowledge, ship small closed loops, measure outcomes, then scale.
According to Microsoft and LinkedIn’s 2024 Work Trend Index, a survey of 31,000 knowledge workers in 31 markets including Canada, 75% use generative AI at work and 78% of AI users bring their own AI tools. At small and medium-sized companies the share bringing their own tools rises to 80%. An AI acceptable-use policy and an approved, governed tool give staff a sanctioned place to do that work.
An acceptable-use policy names the approved tools and what staff keep out of them. The AI acceptable-use policy guide walks through the clauses.
The Microsoft and governance stack underneath
- Microsoft Purview sensitivity labels and DLP to limit what Copilot can surface, and Insider Risk Management to flag risky use, as your licences allow.
- Microsoft Entra ID Conditional Access and Identity Protection, so the right people reach the right data.
- Azure OpenAI Service and Azure AI Search for grounded, citable retrieval on your own document corpus.
- An audit cadence mapped to the NIST AI Risk Management Framework and ISO/IEC 42001:2023.
Security is the layer most SMBs underestimate when they hand staff an AI tool that touches every document. The rollout builds it in; for a dedicated, CISSP-led detection-and-response program underneath, see our managed cybersecurity services.
Who our AI services are for
Who runs AI enablement programmes for Canadian professional services firms? The deciding factor is who controls the Microsoft 365 tenant, because Copilot enablement turns on permissions, sensitivity labels and an acceptable-use policy before any prompting. Fusion Computing does that work for Canadian firms of 10 to 150 employees, CISSP-led from Toronto, Hamilton and Metro Vancouver: Copilot rollout and adoption, Power Automate engagements from $5,000, AI governance policy, and custom AI platforms at $5,000 to $50,000+.
Fusion Computing delivers AI consulting from Toronto, Hamilton and Metro Vancouver, with remote coverage across Canada. Our usual managed-service clients have 10 to 150 employees on Microsoft 365; smaller paid AI projects are welcome. A first engagement can be focused Microsoft 365 training, an AI policy, a readiness review or one workflow with an agreed acceptance test.
✓ Good fit
- Canadian business leaders and teams using Microsoft 365
- You want practical Copilot help for a leader or team
- You want to automate repetitive workflows
- You need an AI policy and clear rules for staff
- You need to check Microsoft 365 readiness before a wider rollout
✗ Not the right fit
- You need a custom machine-learning model built from scratch
- You’re looking for consumer AI tools (ChatGPT Plus and the like)
Examples of AI workflows
Start by scoping a repetitive workflow and measuring its current effort.
Bought the licences and nothing changed? Check tool fit, training and governance before choosing the next step. See AI enablement and training for help applying the tools to your team’s work.
- Invoices. Line items are pulled, matched to purchase orders and routed for sign-off.
- Reports. Copilot gathers data from several sources and drafts the weekly or monthly report.
- Email triage. AI sorts and summarizes routine messages and drafts the replies.
- IT tickets. Support requests are sorted and routed, so the right technician sees each one sooner.
- Document summaries. Contracts, proposals and meeting notes come down to their key points for staff to review.
- Client onboarding. Welcome emails, account setup and document collection run on their own.
A handful of workflows usually carries most of the value. We find those first. The first projects we recommend most often are reporting automation and document workflows.
Compare delivery routes and what to budget
Fusion Computing scopes and quotes AI work by its deliverables. Training, policy development and readiness reviews can be separate engagements. A Copilot rollout or workflow build is priced after the discovery needed to define its users, systems and dependencies. Every quote spells out scope, timeline and what you will receive. Microsoft licences and usage charges are quoted for the selected plan, term and features. See Microsoft’s current Canadian Copilot pricing.
Compare who will own the work before choosing a delivery route. Microsoft licensing is one cost; access remediation, integration, training and support also need an owner.
| Responsibility | Fusion Computing AI consulting | DIY Copilot rollout | Hire / build in-house |
|---|---|---|---|
| What to budget | Assessment and implementation fee, licences, usage and ongoing support in the written scope | Licences and usage, plus internal time for configuration, training and support | Staff capacity, licences, usage, development and ongoing support |
| Readiness assessment | Fusion Computing reviews the systems and records named in scope | Your team owns the review and documents coverage gaps | Your internal owner defines the review and required skills |
| Oversharing and DLP review | Permissions and applicable Microsoft controls reviewed before rollout | Your team checks existing permissions and the controls your licences support | Your team designs and tests the access and data-loss controls |
| Governance responsibilities | Named approval owners, access rules and review tasks in scope | Your team assigns owners and maintains the policy | Your team owns policy, technical controls and assurance |
| Use-case selection | A scoped workflow with a measurable acceptance test | Choose a workflow and measure the baseline before rollout | Prioritise against business value and available delivery capacity |
| Delivery schedule | Agreed in writing after reviewing scope and dependencies | Depends on available staff, controls and integration work | Depends on hiring, existing skills and integration work |
| If the pilot is not a fit | Review the agreed acceptance criteria before expanding the scope | Review results before committing further licences or staff time | Review results against build and maintenance costs |
A dedicated in-house lead does learn your workflows intimately. We address that through discovery with your team and the review arrangements in your scope. If you later run AI inside a fully managed tenant, our managed IT runs $185+ per user per month. See managed IT services.
Free 30-minute discovery call, no sales pressure. Or call: (416) 566-2845
Before choosing an AI consultant, confirm the workflow to deliver, the systems it must use and who owns access, privacy and ongoing support. Our guide to choosing an AI consultant compares the available service models.
What clients say
4.9/5 on Google · Named one of Canada’s 50 Best Managed IT Companies, 2024 & 2025.
The task you want AI to help with
Describe what you want AI to help with and a senior consultant will aim to follow up within one business day. Best fit for Canadian businesses with 10 to 150 employees running Microsoft 365.
Start the conversation
Share the business problem, team size and timing. Managed services usually suit 10 to 150 employees; smaller project and AI enquiries are welcome.
- ✔We aim to reply in 1 business day
- ✔CISSP-led Canadian team
- ✔No obligation
By submitting this form, you consent to Fusion Computing contacting you. We do not sell your information. We use service providers to operate the form and our communications. See our Privacy Policy.
How we scope and deliver your AI project
Fusion Computing agrees the deliverables, fee, access requirements and schedule before paid work starts. A focused training or policy engagement has a different scope from a Microsoft 365 rollout or custom workflow build.
According to the Canadian Centre for Cyber Security’s 2026 joint guidance on agentic AI services, written with ASD’s ACSC, CISA, the NSA, NCSC-NZ and NCSC-UK, agentic systems can reason, plan and take actions without human intervention. The guidance calls for a layered defence and strict access controls to reduce the likelihood of compromise. A Fusion Computing build names the access each AI tool gets and the points where a person approves before release.
Choose the first need
Use the free discovery call to describe the work, users and systems involved. We agree whether the next step is the $1,340 Copilot Readiness Assessment, enablement training, policy development or a $750 scoped discovery for an automation or an agent.
Deliver the agreed scope
For Microsoft 365 enablement, work through the participant’s actual tasks. For policy work, prepare the agreed draft for leadership and legal review. For a build, test the named workflow, permissions and human approval points before the agreed release.
Review and choose what follows
Review the agreed deliverables and acceptance criteria with Fusion Computing. A training session may produce reusable prompts and a shortlist of next tasks; a workflow pilot has its own tests. Further automation, wider rollout and ongoing support are agreed separately.
AI services across Canada
We deliver Copilot deployments, Power Platform automation, and custom agents on the ground across our three regional offices, with CISSP-led governance and a written scope for each engagement.
Copilot rollouts, automation, and AI governance across the GTA, with on-site readiness workshops.
AI consulting across Hamilton, Burlington, and the Golden Horseshoe, with scope and deliverables agreed before work starts.
Copilot deployment and AI automation across Metro Vancouver, remote delivery province-wide.
Optional planning resources
FREE DOWNLOAD
AI Implementation Partner RFP Kit and Scorecard (2026)
Before you choose anyone, including us: the questions that separate a partner who has done this from one who has read about it, plus a weighted scorecard to compare three of them.
Written by Mike Pearlstein, CISSP. No sales call required.
A 60-minute scoping call with an engineer covers where you stand on governance, your IT estate and Microsoft 365, and what you want AI to do.
Talk to an engineer about AI readiness →The call is free. To score yourself first, take the free AI readiness self-assessment on our tools page.
Frequently asked questions about AI services
Answers from our team. Need more detail? Request a free AI discovery call and we’ll walk through your situation.
Which Canadian managed IT providers also offer AI enablement and Copilot deployment?
Fusion Computing is a Canadian-owned managed IT and cybersecurity provider, CISSP-led since 2012, that also runs AI enablement and training, Microsoft 365 Copilot readiness and rollout, Power Automate workflow automation and custom AI development. The combination matters because an AI rollout succeeds or fails on tenant work: permissions, sensitivity labels, identity and data hygiene. A provider that already administers the Microsoft 365 environment starts from what it knows.
How much do Fusion Computing’s AI services cost?
Each engagement is quoted in writing by its deliverables. The Copilot Readiness Assessment is a $1,340 fixed fee; remediation is quoted after it. Automation, agent and custom AI work starts with a $750 scoped discovery. Power Automate engagements then run $5,000 to $25,000+ and custom AI platforms $5,000 to $50,000+. The broader AI readiness assessment is quoted per engagement. Microsoft licence prices are Microsoft’s, quoted for the plan you choose.
Is Copilot safe to deploy without a governance framework?
No. Microsoft 365 Copilot can use supported content the signed-in person has permission to access, so a SharePoint site shared too widely becomes searchable in plain English. HR files and draft contracts are the usual surprises. Fusion Computing reviews permissions and sets the Purview sensitivity labels and data loss prevention your licences support before Copilot goes live. Labels and data loss prevention reduce the risk; they do not guarantee that a leak cannot happen.
What should a Canadian business look for in an AI implementation partner?
Look for a named deliverable, Microsoft 365 or integration experience, clear responsibilities and written acceptance criteria. A training or policy engagement can carry a fixed fee once its scope is clear. A rollout or custom build needs enough discovery to find access, data and integration dependencies before its price and schedule are reliable. Fusion Computing’s AI Implementation Partner RFP Kit has the question set and a weighted scorecard for comparing three providers.
How does Fusion Computing handle privacy and PIPEDA on AI projects?
Every AI project includes a privacy review of where data is stored, who can reach it and which rules apply. Fusion Computing reviews permissions and the Microsoft controls your licences support, documents the gaps and agrees the remediation scope with you. Controls are mapped to CIS Controls v8.1 and the NIST Cybersecurity Framework, with obligations checked under PIPEDA and, for Ontario health information, PHIPA.
Do we need managed IT from Fusion Computing to use its AI services?
No. AI services are sold on their own, as project work with a written scope. Many clients also use Fusion Computing’s fully managed or co-managed IT, because AI works best on a Microsoft 365 tenant that is healthy, monitored and governed. Fully managed IT starts at $185 per user per month and co-managed IT at $160, for businesses with 10 to 150 employees.
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