AI ENABLEMENT AND TRAINING · CANADIAN-OWNED · CISSP-LED
AI enablement and training for Canadian teams
Fusion Computing takes a team from “we bought Copilot” to AI that is part of named, everyday work. We fix permissions and set the rules before anyone types client information into a prompt. Then we train on your own documents and measure what changed.
Book an AI readiness conversation Licences bought and not used?
AI enablement is the work that turns AI licences into changed work. Fusion Computing, an IT firm founded in 2012, picks two or three processes with your team and fixes what the assistant can reach. Then it sets the rules, trains people on their own work in Microsoft 365 Copilot, ChatGPT or Claude, and measures speed and quality against a baseline.
Built for Canadian businesses with 10 to 150 employees, in person across the Greater Toronto Area, Hamilton and Metro Vancouver, and remotely across Canada.
According to Statistics Canada’s 2026 analysis of AI use by businesses, 32.0% of Canadian businesses that used AI in the previous 12 months trained existing employees on it. The rate was 68.1% among businesses with 100 or more employees and 24.0% among businesses with 1 to 4 employees. Small firms are far less likely to train the people who use the tools.
Copilot licences that nobody uses
If your business bought Microsoft 365 Copilot licences and few people open it, Fusion Computing can help. The first step is the Copilot usage report in the Microsoft 365 admin center. It shows who tried Copilot, who kept using it and who stopped.
We check for three possible causes.
No named task
People got a licence and a demo. No one agreed which jobs Copilot should make faster, so the habit never formed.
Answers felt wrong or unsafe
Copilot can use supported content that a person has permission to access. Messy or overshared folders give noisy answers, and sometimes ones a person should never have seen.
No follow-up after launch
Name an adoption owner and check usage after launch.
Fusion Computing then tightens permissions so Copilot draws on the right files. We pick the tasks with each team, retrain on those tasks with your own documents, and read the usage report again after the pilot. Where the numbers do not support the seat count, we will tell you to cut it.
Tell us how many Copilot seats you pay for and how many people use them, and we will tell you where to start.
According to KPMG in Canada’s 2025 survey of 2,239 Canadian employees, 36% had received training on AI but had not started using the tools because they were too busy to change how they work. A further 37% started using AI after training, then stopped because it was too overwhelming. Follow-up on a named task is what turns a training session into a habit.
If we don’t do the enablement with the users, they don’t use it. They just drop off. They don’t know how to use it, and fair enough, it’s something new.
What we train, and who we train
| Tool | Who it is for | What the session covers |
|---|---|---|
| Microsoft 365 Copilot | Anyone in your Microsoft 365 environment with a licence | Prompting against your own documents and mail, meeting recaps and follow-ups, drafting in Word and Outlook, what Copilot can and cannot see, and when to stop and check. |
| ChatGPT | Teams already using it, approved or not | Business versus personal accounts, what may never be pasted in, projects and custom instructions, agents for repeated work, and checking the output. |
| Claude | Roles heavy on documents and analysis | Long documents, structured analysis, a repeatable workflow in place of one-off chats, and where it differs from Copilot in practice. |
| Role sessions | Finance, legal, operations and leadership | The same tools on that team’s real work: month-end, matter files, dispatch notes, board packs. |
Every session is built from the work your team does. If we cannot see the work, we cannot train against it.
According to the Microsoft and LinkedIn 2024 Work Trend Index, only 39% of people globally who use AI at work had received AI training from their company. The same report found that AI power users were 35% more likely to have been trained on using AI for their own role or function.
How an AI enablement engagement runs
An engagement runs in four stages. Each stage has a gate, so a problem is fixed before it is scaled.
Readiness
A permissions and oversharing review, starting with a Copilot readiness check. Permissions fixes agreed for the pilot are completed before training.
Rules
Approved tools, data that may never go in, and a named reviewer for output that leaves the business. A shadow AI assessment shows what staff already use.
Pilot on real work
A representative mix of the team, sceptics included, works on tasks drawn from the processes you measured. Weekly check-ins record what failed as well as what worked.
Measurement and decision
Speed and quality against the baseline. A process that got faster and worse has not improved. If the named work did not change, we fix the cause or cut the licences.
According to Microsoft’s 2026 guidance, Data, Privacy, and Security for Microsoft Copilot, Copilot only surfaces organizational data to which individual users have at least view permissions. Anything already shared too widely becomes easier to find once people can ask for it in plain language.
For whoever looks after your IT
The readiness review lists organisation-wide sharing links, external guests, sites with unusual or inherited permissions, and folders that hold sensitive data. Required permissions fixes are scoped and quoted separately before the pilot starts. Sensitivity labels in Microsoft Purview can then be added where the data needs them.
The rules stage writes down the approved tools and use cases, the data that is off limits, and the connectors and agents people may use. It also records what activity is logged and kept, and the incident path for the day someone sees something they should not have. Your sector may add its own obligations on top.
FREE DOWNLOAD
The 90-Day Microsoft 365 Copilot Rollout Runbook (2026)
The full 90-day Copilot rollout plan, phase by phase, with the exit criteria for each. 25-item checklist. Ships with the AI partner scorecard.
Written by Mike Pearlstein, CISSP. No sales call required.
Who this is for
Canadian businesses with 10 to 150 employees that bought AI licences and have not seen the change, or are about to buy and want the rules settled first. It suits professional services firms and other document-heavy, regulated work: accounting, law, financial services, healthcare, insurance and engineering.
From your side, we need a named owner for each process in scope and an administrator who can grant access for the permissions review. Pilot participants need time for their assigned tasks and weekly check-ins, and someone must own the acceptable-use decisions.
What it costs
Where Microsoft 365 Copilot is the tool, enablement starts with Fusion Computing’s Copilot Readiness Assessment, a $1,340 fixed fee. It checks your tenant against Microsoft’s Copilot security guidance and proposes the fixes your use cases need. Any remediation is scoped and quoted in writing after the assessment.
Training and rollout are scoped and quoted separately, in writing, after the assessment. Licences are separate: Microsoft pricing varies by plan and commitment, and our Microsoft 365 Copilot pricing page compares the current Canadian options. Depending on the route, licences are billed by Microsoft or passed through by Fusion Computing.
How this fits with the rest of our AI work
Enablement is the people side. An AI readiness assessment, a paid assessment, shows where you stand today. Power Automate consulting handles rule-based work that should not need a person at all. A custom AI platform covers cases a licensed product cannot serve, and a custom MCP server connects your assistant to the systems you run the business on.
Frequently asked questions about AI enablement and training
Who runs AI enablement programmes for professional services firms in Canada?
Fusion Computing, a Canadian-owned, CISSP-led IT firm founded in 2012, runs AI enablement programmes for professional services firms with 10 to 150 employees, including accounting, law, financial services and engineering firms. Each programme fixes Microsoft 365 permissions, sets the rules for client data, trains staff on their own documents in Copilot, ChatGPT or Claude, and measures what changed. Training runs in person in the Greater Toronto Area, Hamilton and Metro Vancouver, and remotely across Canada.
We bought Microsoft 365 Copilot licences and nobody is using them. Who can help?
Fusion Computing helps Canadian businesses whose Copilot licences sit unused. It starts with the Copilot usage report in the Microsoft 365 admin center, then checks for three possible causes: no named task, answers spoiled by messy or overshared files, and no follow-up after launch. It fixes permissions, retrains each team on its own tasks and reads usage again after the pilot. Where the numbers do not support the seat count, Fusion Computing says so.
How do we teach our team to use ChatGPT and Claude effectively?
Start with the work. Pick two or three tasks people repeat, record what they cost in time and rework today, then teach against those. The habits that matter are narrow: give the model the source material, ask for a draft rather than an answer, and have a named person check anything that leaves the business. Before any of that, settle what staff may never paste in.
Do you train staff on AI safety and acceptable use as well as the tools?
Yes, and it comes first. Before the tools, each group covers what may never go into an AI tool and why AI output is a draft. It also covers when AI help should be disclosed, and what to do if the assistant shows something it should not have. Reporting a mistake should be easy. A suspected privacy incident still follows the incident path at once.
How long does an AI enablement programme take?
Fusion Computing plans a rollout over about 90 days: readiness and rules first, then a pilot on real work with written exit criteria, then measurement and a decision on the staged rollout and its training. Treat that as a planning frame. A permissions cleanup, a sector review, licensing or a missed pilot gate can extend it. The 90-Day Copilot Rollout Runbook on this page sets out the phases and the exit criteria at each gate.
How should we compare Microsoft Copilot adoption consultants in Canada?
Ask each one five questions. Which of your ideas would they drop, and why? Will they check your permissions before quoting? Where are your Copilot prompts processed, and under what written commitment? What are the pilot exit criteria, and can you stop there? What would make them tell you not to go ahead at all? Fusion Computing expects to be asked the same five.
A readiness conversation comes first
Tell us what your teams already do with AI, approved or not, and what work you want to change. Fusion Computing is CISSP-led and Canadian-owned, and we will tell you plainly whether training is the right next step or whether something else has to happen first.
Book an AI readiness conversation A senior team member aims to reply within one business day.
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