Toronto · Hamilton · Vancouver · Canada-wide
One accountable IT partner for security, support & AI.
Responsive helpdesk, CISSP-led cybersecurity, and practical AI guidance for Canadian businesses, usually with 15 to 200+ users. Trusted since 2012.
- ★ 4.9/5 on Google
- 🏆 50 Best IT Companies in Canada, multiple years
- ✓ Microsoft Partner · CISSP-led
Discuss your IT priorities
A free 30-minute discovery call about your team, current IT setup, and the work you need covered. If a paid IT assessment is the right next step, we agree its scope and fee in writing before work starts.
- ✓ Your support, cybersecurity or AI requirements
- ✓ What stays with your team and what Fusion Computing could cover
- ✓ The information needed to scope the next step
Which IT service fits your business?
RESPONSIVE, ACCOUNTABLE IT OPERATIONS
Fully Managed IT
For a Canadian business that needs an IT department. Fusion Computing handles day-to-day support, monitoring, security and Microsoft 365, with a written scope and a plan for the work ahead.
Explore Managed IT Services →LAYERED PROTECTION AND PRACTICAL SECURITY
Managed Cybersecurity
For a business that needs a stronger security program. Fusion Computing provides monitoring, incident response, backup verification and CISSP-led guidance, scoped around your systems and responsibilities.
Explore Cybersecurity Services →ADDITIONAL DEPTH FOR YOUR INTERNAL IT TEAM
Co-Managed IT
For a business with an internal IT lead. Your team keeps the responsibilities it wants to own; Fusion Computing adds agreed monitoring, security, escalation and planning support.
Explore Co-Managed IT →PRACTICAL AI ADOPTION FOR REAL WORKFLOWS
AI Enablement & Automation
For a team with a specific workflow to improve. Fusion Computing scopes Microsoft Copilot, business automation and AI implementation around the people, information and review steps involved.
Explore AI Services →Advisory and related work: vCIO / vCISO Services · IT Procurement · Cybersecurity Assessment
I got the call no business owner wants. Our systems were locked and there was a ransom demand on every screen. Fusion had someone working on it within the hour, and by Monday we were operating normally again with no ransom paid.
Client CEO, industrial supply company, Ontario
It goes beyond recovery: Rachel D.’s Toronto financial planning firm cut month-end reporting from two days to four hours after Fusion Computing’s Copilot rollout. More client results ↓
See our cybersecurity approach →Compare the responsibility you are buying
Scroll sideways to compare all columns. The selected table also supports arrow keys.
| Decision | Fusion Computing | Check in each proposal |
|---|---|---|
| Critical response | 1-hour critical-response objective; written coverage and scope. | Which priority, response objective and coverage hours are included? |
| Problem resolution | 93% first-contact resolution, measured internally. | How is first-contact resolution measured? |
| Security leadership | CISSP-led security leadership. | Who owns the security decisions and engineering work? |
| Price and inclusions | Fully managed IT starts at $180 CAD per user/month; written scope controls inclusions. | Which users, licences, sites and project work are covered? |
| Account responsibility | A named engineer and an agreed escalation path. | Who knows your environment and handles escalation? |
| Company ownership | Canadian-owned and Canadian-operated since 2012. | Who owns and operates the provider? |
Co-managed IT starts at $160 CAD per user/month. The CIS-Aligned MSSP tier is about $230 and includes Microsoft 365 Business Premium or an equivalent licensing arrangement. Your proposal confirms included licences, service responsibilities and any separately priced work.
How It Works
Request a Discovery Call
Tell us what’s not working. We’ll ask about your team size, current setup, and biggest pain points.
Agree the Scope
We confirm the work your business needs. Any paid IT assessment has an agreed scope and fee before it starts.
Get a Custom Plan
For the agreed service or project, we provide a written scope, timeline and price for your decision.
Most clients pay $180+ per user/month for fully managed IT. No hidden fees.
No obligation. No pressure.
From 35 to 205 users in under 4 years
A Toronto design studio partnered with Fusion to rebuild their IT environment from the ground up. Today, the co-managed engagement has been running for 5+ years.
Read the full case study · Learn about co-managed ITMost businesses that come to us have the same three gaps: no endpoint detection, no tested backup, and Microsoft 365 accounts with MFA disabled on at least two executives. We fix those in the first 30 days.Mike Pearlstein, CISSP, CEO, Fusion Computing▶ Watch: Meet CEO Mike Pearlstein →
What Clients Say About Working With Fusion
Fusion mapped AI opportunities to our actual day-to-day workflows, deployed Copilot for leadership, and built automation that cut month-end reporting from two days to four hours.
Rachel D. , Managing Partner, Financial Planning Firm, Toronto
It’s refreshing to work with a technology vendor that’s reactive in an expedient manner to our needs as a business. Fusion takes the time to learn what your current and future goals are, offers options to help you achieve them, and make you feel like your business is valued.
Naomi Clarke , Idea Factor
Fusion Computing has been the best IT Services provider we’ve ever had. Their managed IT services offering covers all 4 of our JP Motors locations bumper to bumper.
Ryan Pattinson , JP Motors
Industries We Serve
Serving Canadian businesses across the GTA, Hamilton, and Metro Vancouver since 2012
Accounting Firms
CRA-compliant data handling, secure client portals, and IT that doesn’t break in April
Construction
Multi-site connectivity, Procore and Bluebeam support, and devices that survive the job site
Finance
SOC 2 readiness, OSFI-aligned controls, and documentation your auditor will actually accept
Design & Architecture
Workstations spec’d for Revit and AutoCAD, large file collaboration, and rendering that doesn’t crash at deadline
Manufacturing
Most IT providers won’t touch your shop floor network. We work across both OT and IT to keep production running 24/7
Transport & Logistics
TMS and fleet system uptime, driver device management, and compliance documentation that holds up
Non-Profit Organizations
PIPEDA-compliant donor data handling, grant-ready IT documentation, and managed services that fit a non-profit budget
Common Questions Before Getting Started
What does Fusion Computing do?
Fusion Computing is a Canadian managed IT, cybersecurity, and AI consulting firm that provides outsourced and co-managed IT services to businesses, usually with 15 to 200+ users. We handle day-to-day IT support, cybersecurity monitoring and incident response, strategic IT planning (vCIO/vCISO), and AI implementation, all from our Toronto headquarters with coverage in Hamilton and Metro Vancouver. Our CEO holds the CISSP, the gold standard in cybersecurity certification.
How much do managed IT services cost in Canada?
Fusion Computing’s fully managed IT is $180+ per user per month, and co-managed IT starts at $160+ per user per month. Our CIS-Aligned MSSP package, which includes the full security stack and Microsoft 365 Business Premium, runs ~$230 per user per month. Pricing depends on scope, security requirements, and company size. We also offer a free IT Operations Cost Calculator to help you estimate what IT is currently costing your business before we talk.
What size businesses does Fusion work with?
Fusion Computing usually supports Canadian businesses with 15 to 200+ users. Smaller firms can ask about a scoped setup, migration, security or AI project, or an ongoing engagement that fits their needs. We confirm scope and commercial fit before proposing work.
What makes Fusion different from other MSPs?
Three things set Fusion Computing apart. First, CISSP-led leadership: our CEO holds the Certified Information Systems Security Professional designation, which brings enterprise-grade security thinking to the SMB level. Second, a 93% first-contact resolution rate, well above typical MSP benchmarks, meaning your team gets back to work faster. Third, genuine AI consulting. Fusion is actively deploying AI agents and Microsoft Copilot for Canadian SMBs, not just talking about it.
How quickly does Fusion respond to IT issues?
Fusion Computing targets a 1-hour response time for critical IT issues. Our average response time for all support requests is under 15 minutes. For non-critical issues, we aim to respond within 1 business day, and our 93% first-contact resolution rate means the majority of problems are solved in the first interaction without escalation.
How do I get started with Fusion?
Request a free 30-minute discovery call about your support needs, security concerns, or AI plans. Tell us your team size, current setup and timing. If a paid IT assessment is appropriate, we agree its scope, deliverables and fee in writing before starting. A detailed assessment report is part of that agreed work, not the discovery call. Call 416-566-2845 or use the form below.
What is co-managed IT and is it right for my business?
Co-managed IT is a model where Fusion Computing works alongside your existing internal IT team to fill specific gaps, typically cybersecurity, after-hours monitoring, escalation support, or strategic planning through a vCIO. Your team keeps ownership of day-to-day projects while Fusion handles areas that require specialized expertise or 24/7 coverage. It’s a strong fit for businesses that have at least one internal IT person but need deeper security, better vendor management, or senior-level guidance they can’t justify hiring for full-time. Learn about co-managed IT.
How does Fusion protect my business from ransomware?
Fusion Computing protects clients in layers. Every device runs managed endpoint detection and response (EDR). Email gets phishing protection and DMARC enforcement. Networks are segmented, employees get security awareness training, and backups are immutable, so ransomware can’t encrypt or delete them. If an incident occurs, our team provides rapid containment and restoration. We’ve recovered clients from active ransomware attacks without paying a ransom. The backups were tested, immutable, and ready. See our security approach.
Request an IT discussion
We aim to respond within 1 business day.
Start the conversation
Share the business problem, team size and timing. Managed services usually suit 15 to 200+ users; smaller project and AI enquiries are welcome.
- ✔We aim to reply in 1 business day
- ✔CISSP-led Canadian team
- ✔No obligation
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