One accountable team for IT support, security, and strategy

Your team reaches experienced engineers who already know your environment — not script readers or a ticket queue. Fusion gives Canadian businesses one team to own help desk, cybersecurity, vendor coordination, incident response, compliance, AI and automation, and strategic planning — from L1 support through senior architects to CIO-level conversations. All under CISSP-certified leadership.

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4.9/5

93% first-call resolution · 1-hour critical response · CISSP-certified leadership · Since 2012

Fully managed or co-managed IT for businesses with 10 to 150 users.

“Fusion covers all 4 of our JP Motors locations bumper to bumper. They take the time to work with us to help us understand our budget and provide solutions from help-desk through to IT Strategy.”

Ryan Pattinson, JP Motors

“Fusion takes the time to learn your current and future goals, offers options to help you achieve them, and makes you feel like your business is valued.”

Naomi Clarke, Idea Factor

Expertise You Can Trust

Fusion Computing has provided managed IT and cybersecurity to Canadian businesses since 2012. Toronto headquarters, Hamilton coverage, Metro Vancouver team — supporting businesses across the country.

Fusion brings practical security leadership, dependable support, and clear guidance to reduce risk without slowing the business down.

10+ Years

Minimum experience per technician managing your IT

1 Hour

Target response time for critical IT issues

93%

Issues resolved on first contact

What Fusion owns for clients

Support, security, vendor coordination, and planning work better when the same team owns the handoffs.

One accountable team

Stop coordinating between help desk, Microsoft 365, backups, cybersecurity tools, and outside vendors. Fusion owns the handoffs so issues don’t bounce between providers. From L1 support techs through senior engineers, system architects, and CIO-level strategy conversations — your entire IT department under one roof. Incident response, compliance, AI and automation initiatives, and day-to-day operations all come through one team with one escalation path.

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Security built into operations

Security isn’t sold after the fact. Patching, identity management, backup verification, recovery readiness, and user support all run under the same operating model — aligned to CIS Controls v8.1. CISSP-certified leadership sets direction. Every client environment is held to the same control baseline, not a separate security add-on bolted onto a support contract.

Explore cybersecurity →

Predictable support and costs

Flat monthly delivery, a 1-hour target on critical issues, and 93% first-contact resolution give leadership fewer surprises and a cleaner operating baseline. No per-incident charges, no surprise invoices. Your IT budget is a known monthly line item, not a variable cost that spikes every time something breaks. Canadian-owned, Canadian-operated — your data and your relationship stay local.

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What to know before switching IT providers

What managed IT covers

Help desk for your staff, 24/7 monitoring, Microsoft 365 administration, cybersecurity oversight, backup management, vendor coordination, and a strategic roadmap. If you already have internal IT, Fusion also provides co-managed support.

See all services →Tell us what you need

How pricing works

One flat monthly fee based on user count, locations, security requirements, and the level of coverage. No per-incident charges, no surprise invoices. Scope the exact number in an assessment.

Estimate your costs →Request a quote

Working alongside your IT person

About a third of Fusion’s clients run co-managed. Your internal lead stays focused on projects and business change. Fusion handles monitoring, security tooling, overflow support, after-hours escalation, and vendor coordination.

Tell us about your setup →

How fast support responds

Critical issues target a 1-hour response. 93% of routine issues are resolved on first contact. Most non-critical requests get a response within one business day.

More on how support works →Talk to a consultant

Finance Legal Construction Manufacturing Accounting Non-Profit Transport Design

4.9/5 Google Reviews

Most requests get a response within 1 business day.

4.9/5Google Reviews

Frequently asked questions

What does Fusion Computing do?

Fusion acts as a managed IT and cybersecurity team for businesses that need one point of accountability for support, security, vendor coordination, and planning. Engagements can be fully managed or co-managed. See all services → · Talk to Fusion

What size businesses does Fusion work with?

Fusion is built for businesses with 10 to 150 users. That is the range where downtime, compliance, onboarding, and user support are too important for break-fix, but building a full internal department is still hard to justify. More about who Fusion works with →

Where does Fusion provide IT support?

Fusion works from Toronto with coverage in Hamilton and Metro Vancouver, plus remote support across Canada. Most day-to-day issues are handled remotely, with on-site support when the problem is physical. Toronto → · Hamilton → · Vancouver →

What is the difference between managed IT and co-managed IT?

Managed IT means Fusion owns the day-to-day environment end to end. Co-managed IT means Fusion works alongside your internal IT lead and fills the gaps in monitoring, security, overflow support, after-hours coverage, and escalation. Learn more about managed IT →

How much do managed IT services cost in Canada?

Pricing is a flat monthly fee shaped by user count, sites, infrastructure complexity, compliance requirements, and how much ownership Fusion takes on. A Toronto business with 25 users typically invests about $160 to $210 per user per month for fully managed support. Get a quick estimate → · Request a scoped quote

What makes Fusion different from other MSPs?

Fusion is positioned as one accountable team for support, cybersecurity, and planning — not a help desk plus a pile of add-on vendors. CISSP-certified leadership and a strong first-contact resolution rate give that claim real weight. Read more about Fusion’s approach → · vCIO and vCISO services →

How quickly does Fusion respond to IT issues?

Critical issues target a 1-hour response time. Routine issues are designed to be resolved on first contact whenever possible, and most non-critical requests get a response within one business day. How support works →

How do you protect my business from cyberattacks?

Fusion builds security into daily operations with identity controls, patching, endpoint protection, backup verification, recovery readiness, and user support. The goal is fewer gaps, cleaner accountability, and a more defensible environment. Cybersecurity services → · Book a cybersecurity assessment →

What happens outside business hours?

Fusion can provide after-hours escalation, monitoring, and support where the plan calls for it, especially for critical systems and co-managed environments. During onboarding, define what counts as critical and how escalation works, so expectations are clear before there is a problem. Ask about after-hours coverage

How do you keep technology current?

Fusion reviews recurring issues, lifecycle risk, vendor performance, security posture, and roadmap priorities on an ongoing basis so leadership can plan before systems become liabilities. That is where vCIO and vCISO work matters: clearer priorities, cleaner budgets, and fewer reactive purchases. vCIO and vCISO services →

Know What IT and Security Gaps Are Costing Your Business

Use the IT Operations Cost Calculator to see what downtime, reactive support, and weak controls may already be costing your business. Fusion delivers managed services aligned to CIS Controls v8.1, helping Canadian businesses strengthen security, improve recoverability, and show a more defensible posture to clients, insurers, and vendors.

CIS Controls v8.1-aligned managed services for Canadian businesses.

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