While most companies offer Managed Service Provider (MSP) services, Fusion Computing offers the next level of service called Technology Success Partner (TSP) Services.
Technology Success Partners surpass MSPs by aligning technology with business goals. They leverage deeper vendor relationships, retain top engineers, and embrace cutting-edge solutions. TSPs prioritize technology leadership and offer simplified, cutting-edge IT solutions. They ensure clients always have the right technology for their business, driving growth and operational maturity.
Would you like to understand more about TSP vs. other service options – Read our Blog.
Are constant IT issues getting in the way of running your business?
Our TSP services include monitoring your IT systems 24/7/365 to fix issues before you notice them and upgrade your IT in the process.
Get help the moment you need it from our IT Help Desk service. No part of our team is outsourced, so you get fast and reliable tech support without needing to spend hours explaining your problems on the phone.
You get instant access to Tier-2 support agents – so you’re not wasting time explaining things to a rookie who then needs to re-explain the problem to someone else.
If your problem can’t be fixed remotely, we’ll deploy technicians from one of our local field teams across the country. Whether it’s a standard cabling job, or recovering from a disaster – you’ll have access to our IT support teams.
Get help with migrations, backups, disaster recovery plans, managing the day-to-day operations, and admin of your cloud. We’ll take care of the daily work, and keep your costs low so you get the most of what cloud has to offer.
Get your current network audited and optimized to reduce recurring issues, and bring costs down without massive spending on new hardware.
Secure the data and maintain 99.999% uptime levels with our managed security services and proactive monitoring and management of your network and data center. Learn more about our network support service.
Get all of your tech – from laptops to printers – managed and supported. Even if you run a BYOD office, we’ll keep your data secure, fix device issues, and handle lifecycles and replacement schedules.
Most businesses have to manage hundreds of software licenses, and things can fall through the cracks. We’ll map all your software, cut wasted spending, and ensure the entire team is working off the same systems.
Keep your critical software running smoothly with hardware and software level support. We’ll manage everything from patching and bug fixes to software enhancements and integrations so your team get the most out of their software.
Get IT Issues Fixed Whenever They Happen
IT issues slow down your entire company and force your team to jump into troubleshooting instead of working on critical projects.
You shouldn’t have to lose hours or even days of productivity every time something in your IT breaks down.
At Fusion Computing, our Technology Success Partner (TSP) services ensure rapid responses to your service desk tickets, with an average response time of just 6 minutes. Remarkably, 93% of issues are resolved in under 1 hour.
Your toughest problems will get fixed on the same day with our in-house tech support services team of hardware and software experts who are local to the Toronto area.
Solve Issues The Same Day
Get your IT, business continuity and cyber security issues resolved without needing to spend hours on the phone with tech support explaining problems and waiting for troubleshooting.
We’ll put a senior technician in charge of your IT as a lead project manager – so when things go down, you deal with one person who is completely familiar with your systems.
Once you call, your job is done. Your technician at Fusion Computing will handle everything with a team in-house, and you’ll never have to wait for a 3rd party to “schedule you in.”
Put An End To Recurring Issues
Most of the time, you’re stuck fixing issues that keep popping up because something in your network isn’t up to par.
We’ll audit your entire network, and proactively find and provide IT solutions that fix the root causes of recurring issues and downtime.
Most clients experience as much as a 58% reduction in IT issues within their first 90 days with Fusion Computing as their TSP.
Meanwhile, tracking systems flag upcoming problems in your network, and we resolve them before you notice anything.
Reduce Your Costs Over Time
Like most businesses, there are hundreds of manual processes across your company that quietly drain your budgets and create a lot of busywork.
Your IT manager works with business consultants at Fusion Computing to implement automations that eliminate manual processes across your company.
After a few months of IT outsourcing, you’ll save hundreds of hours across your admin, customer support, sales, and other departments with optimizations that you probably thought only enterprises could deploy.
Free Up Your Team
Get your in-house team focused on critical projects, not day-to-day system administration.
We’ll manage everything from applications and system design to network infrastructure administration and budgeting – so your in-house teams can start working on the business, not just keeping things running.
If you don’t have any in-house IT people, then we’ll handle everything right up to IT strategy and help you keep your team working on the business while the IT is taken care of.
Predictable in IT Expenditures
You’ll get fully costed short, and long term IT budgets with recommendations for hardware and software purchases that align to your business goals and objectives.
Your managed IT services and IT consulting from Fusion Computing come in one flat monthly fee that covers everything you need.
No more surprise expenses from IT. Just peace of mind and a clear picture of how costs will change in the future – it’s everything you’ve been asking for.
Managed IT services are provided by specialized firms whose core expertise is in IT services management. The end result is that you are able to minimize downtime, improve productivity, and ensure your systems are all secure. This is all done for a flat monthly fee based on the number of users you have in your company and so you gain predictable and scalable IT management through your provider.
A Technology Success Partner (TSP) is a dedicated IT ally that collaborates with businesses to proactively manage, monitor, and optimize their IT systems. TSP services aim to ensure smooth IT operations and enhance overall business success.
A typical TSP services provider offers comprehensive IT solutions designed to ensure the seamless operation and growth of businesses. Their services include managing IT systems, providing expert technical support, optimizing network infrastructure, implementing automation, addressing cybersecurity concerns, overseeing software licenses, and enhancing application performance. TSPs also collaborate with clients to align IT strategies with business objectives, ensuring that technology serves as a catalyst for efficiency, cost reduction, and long-term success.
A typical managed TSP services plan includes an array of services geared towards holistic IT management and optimization. This includes 24/7 monitoring and support to swiftly address any issues, remote and on-site technical assistance, management of cloud services, network infrastructure optimization, cybersecurity measures, device management, software license tracking, and application performance enhancements. TSPs often collaborate closely with clients to align IT strategies with business objectives and provide cost-effective solutions that reduce downtime, streamline processes, and enhance overall efficiency, ensuring that technology effectively contributes to a company's success.
The cost of TSP services can vary based on several factors, including the scope of IT needs, the size of the organization, the complexity of systems, and the specific services included in the plan. Most often the pricing is based on a price per month based on the number of users you have in your company as well as the total services and other IT elements in your office.