IT Support in Burnaby for Small and Mid-Size Businesses
IT support in Burnaby serves Metro Vancouver’s film production sector, neighbouring Vancouver and New Westminster and anchored by the Fortinet Burnaby campus and Simon Fraser University research cluster. Fusion Computing operates a 15-minute SLA for critical incidents, with pricing at $180/user/month fully managed; co-managed priced separately based on scope.
According to Canada’s National Cyber Threat Assessment 2025-2026, China, Russia, and Iran represent the primary nation-state cyber threats targeting Canadian organizations.
According to the Cyber Centre’s 2024 reporting, 336 pre-ransomware notifications were issued to Canadian organizations, saving an estimated $18 million in potential losses.
According to Statistics Canada’s 2025 Canadian Survey of Cyber Security and Cybercrime, 43% of Canadian organizations were targeted by a cyber attack in the last 12 months, making proactive IT support a prerequisite, not an upgrade.
According to Check Point’s Q2 2025 ransomware telemetry, Canadian organizations appear on ransomware leak sites at a rate second only to the United States, with Canada absorbing approximately 21% of global ransomware incident volume.
Burnaby operates under British Columbia’s FOIPPA and PIPA privacy frameworks — tighter in certain respects than federal PIPEDA, and requiring documented breach-notification workflows most out-of-province MSPs don’t carry.
“IT support in Burnaby fails on the same pattern — dispatcher takes the ticket, escalates to tier-2, who needs the backstory. Our engineers pick up the first call and own the fix.” — Mike Pearlstein, CISSP, CEO, Fusion Computing
IT support for Burnaby’s tech and creative economy: EA Canada orbit, film and VFX studios, Metrotown corporate tenants. macOS, Linux, render pipelines supported.
We run IT support for Burnaby’s specific reality: game studios and software firms around Metrotown and Brentwood, VFX and film-production houses that support Vancouver’s Hollywood North role, SFU-adjacent research spinouts, and Lougheed corporate tenants. Your users run Windows, macOS, and Linux render nodes depending on the job. Your infrastructure has to handle source-code repositories, render farms, and corporate file shares at the same time. Our help desk covers all of it. 93% first-contact resolution, CISSP-led, 30-minute on-site.
first-contact resolution
on-demand IT support
certified security leadership
IT support for Burnaby’s three dominant sectors
Burnaby has the densest tech and media footprint in Metro Vancouver outside Downtown. EA Canada anchors a game-development cluster. Film and VFX studios occupy purpose-built production spaces. SFU Burnaby drives research spinouts. Corporate tenants fill Metrotown, Brentwood, and Lougheed. An IT-support practice that handles all four has to cover Windows, macOS, Linux render nodes, creative-suite licensing, SAN/NAS throughput for render pipelines, and corporate identity infrastructure at scale.
Tech, gaming, and software development
The game studios, software firms, and tech services around Metrotown and Brentwood run modern development stacks: Git, CI/CD, container infrastructure, macOS and Linux developer workstations. Our help desk includes engineers who understand these environments, who can troubleshoot a broken build pipeline or a misconfigured Entra ID conditional-access policy without escalating.
Film, VFX, and post-production
Burnaby’s production houses run render farms, asset-vault storage, color-managed workflows, and specialized creative-suite environments on macOS and Linux. Our help-desk coverage includes macOS endpoint support, Linux render-node troubleshooting, SAN/NAS throughput tuning, and DaVinci/Avid/Maya workflow support.
Corporate tenants at Metrotown, Brentwood, and Lougheed
Canadian subsidiaries of international parents, mid-market corporate HQs, and professional-services firms populate the tower clusters at Metrotown, Brentwood, and Lougheed. Our corporate help desk covers identity and access management at scale, hybrid-workforce support, and parent-company reporting obligations.
Three patterns we see in Burnaby
These are the failures we repeatedly fix for Burnaby businesses. If any of them sound familiar, keep reading.
The game studio whose help desk could not handle macOS or Linux
A 45-person indie game studio had an incumbent MSP whose help desk was Windows-only. Every macOS and Linux ticket escalated to the studio’s lead developer, who became the unofficial IT support for half the team. Productivity leaked. We brought the help desk in-scope for the full stack: macOS fleet management, Linux render-node troubleshooting, cross-platform identity. The lead developer got her actual job back.
The VFX house whose render farm dropped mid-project
A 28-person VFX studio lost render-farm connectivity 3 hours before a client delivery deadline. Their incumbent MSP’s help desk had never seen a render farm and did not know what the problem could be. By the time a senior engineer was looped in, the deadline was missed and the client pulled the next project. We support render pipelines as a first-class workflow now: monitoring, documented recovery runbooks, pre-provisioned spare capacity.
The Metrotown corporate tenant whose parent-company access requests piled up
A 75-person Canadian subsidiary had to process parent-company provisioning requests (new hires getting access to parent-company SaaS tools, quarterly access reviews, offboarding into the parent’s GRC) with no documented workflow. Tickets aged. Auditors flagged access-review delays. We built the provisioning workflow into our help desk, integrated with the parent’s GRC tool, and process-timed access requests to SLA.
What makes Burnaby IT support different
Cross-platform fluency
Burnaby’s tech and creative clients run Windows, macOS, and Linux every day. Our help-desk engineers cover all three natively. No ticket bounces because ‘we don’t do Macs.’
Render-pipeline and creative-workflow support
Film and VFX clients run render farms, color-managed pipelines, and specialized creative-suite environments that most help desks do not understand. We do.
Corporate-scale identity management
Metrotown and Brentwood corporate tenants need help-desk workflows that handle parent-company provisioning, quarterly access reviews, and integration with external GRC tools. Our corporate accounts get that out of the box.
Fast Kingsway and Highway 1 response
Our Vancouver dispatch is inside 25 to 40 minutes of most Burnaby addresses via Kingsway, Highway 1, or the Millennium SkyTrain. Same-day on-site is contractual.
IT Support in Burnaby: What’s Included
IT support in Burnaby includes help desk ticketing, 24/7 remote monitoring, Microsoft 365 administration, cybersecurity, patch management, data backup and disaster recovery, vendor coordination, and on-site dispatch. An IT support provider in Burnaby delivers these services proactively under a fixed monthly contract.
TL;DR
Fusion Computing provides IT support in Burnaby with a staffed help desk, 24/7 monitoring, Microsoft 365 administration, cybersecurity, cloud management, and on-site dispatch. We serve Burnaby businesses with a 93% first-contact resolution rate, CISSP-certified engineers, and predictable monthly pricing.
As your IT company in Burnaby, Fusion provides responsive help desk support, monitors your environment around the clock, patches vulnerabilities before they’re exploited, manages your Microsoft 365 stack, and owns your security posture.
- 24/7 remote monitoring and patch management
- Help desk & technical support (93% first-contact resolution)
- Managed cybersecurity: Huntress MDR, SentinelOne, Fortinet firewalls
- Microsoft 365 administration and Copilot enablement
- Backup & disaster recovery
- Network infrastructure and Wi-Fi management
- On-site support across Burnaby, Metrotown, Brentwood, Lougheed, Edmonds, Deer Lake
Help Desk and Remote IT Support
Your team contacts senior engineers directly. Most issues resolve remotely within 15 minutes. No ticket queue, no script readers.
Security, Patching, and Compliance
Every engagement includes MFA enforcement, endpoint protection, and automated patching aligned to CIS Controls v8.1. CISSP-certified security leadership.
Microsoft 365 and Cloud Management
Full M365 administration: licensing, Teams, SharePoint, OneDrive backup, and Copilot readiness. One team manages your entire cloud stack.
Fusion Computing delivers IT support in Burnaby with a 93% first-contact resolution rate, meaning most technical issues resolve in a single interaction without escalation. On-demand support starts at approximately $175 per hour. Managed support plans for a 20-person business typically run $3,500 to $5,000 per month. Covering monitoring, help desk, cybersecurity, and Microsoft 365 management with no per-incident fees.
IT Support Pricing in Burnaby
Burnaby startups need cloud workspace setup, endpoint security, automated backup, and responsive helpdesk support. The Metrotown tech corridor produces fast-growing companies that outgrow consumer-grade IT within months. A scalable IT support plan with per-user pricing lets Burnaby startups invest in product development instead of premature infrastructure purchases.
Fusion offers flexible IT support pricing for Burnaby businesses:
- On-demand IT support: approximately $175 per hour for break-fix, troubleshooting, and project work
- Managed support plans: approximately $3,500 to $5,000 per month for a 20-person business. Includes monitoring, help desk, security, patching, and vendor coordination
No hidden fees, no per-incident surcharges. Pricing scales with your team size and the scope of coverage you need.
Need a fully managed IT department with per-user pricing? See our managed IT services in Burnaby →
Custom scope? Contact us for a quote →
Why Burnaby Businesses Choose Fusion Computing
Burnaby businesses often outgrow their first IT provider once they pass 20 users. The film and tech companies in Metrotown and Brentwood need an IT partner that understands high-bandwidth workflows, creative suite licensing, and the compliance requirements that come with handling client IP.
- Canadian-owned since 2012. PIPEDA-compliant, data stays in Canada
- CISSP-certified security leadership. CIS Controls v8.1 aligned
- Senior engineers, not a call centre. Same people every time
- On-site within Metro Vancouver. Vancouver hub coordinates local visits
- Flexible engagement. Hourly, managed plans, or fully managed IT
Tools your team already uses. Managed and supported by Fusion
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Copilot
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Huntress MDR
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SentinelOne
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Fortinet
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ConnectWise
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NinjaOne
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HPE Aruba
Client Story
From Break-Fix to Proactive. No More Fire Drills
A Metro Vancouver professional services firm was paying for IT support by the hour and averaging two critical incidents a month. Within 90 days of switching to Fusion’s managed support plan, proactive monitoring eliminated reactive tickets by 80%. The firm now operates with predictable IT costs and zero unplanned outages in 12 months.
Mike Pearlstein, CISSP. CEO, Fusion Computing
Fusion has served Canadian businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1. The same framework used by enterprises, applied to businesses with 10 to 150 employees.
Part of Fusion’s national IT support network. Need fully managed IT? See managed IT services in Burnaby →
Industries We Support in Metro Vancouver
Every industry has different compliance requirements, risk profiles, and operational pressures. Fusion works across a range of sectors in Metro Vancouver.
Technology
Education
Retail
Professional Services
How Fusion Works in Burnaby
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a support needs assessment that documents your environment, maps user pain points, and identifies recurring issues that waste staff time. This is free and takes 2–5 business days.
Onboarding
If we’re a fit, we execute a structured onboarding that connects your team to Fusion’s helpdesk, configures remote monitoring, and documents every device and user account.
Ongoing Support
From there it’s ongoing support with guaranteed response times, monthly reporting, and proactive recommendations to prevent the same issues from recurring.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Burnaby businesses.
IT Support for Burnaby’s Key Industries
Burnaby is home to technology, film production, professional services, and logistics firms in Metro Vancouver. Each industry brings specific technology requirements and compliance obligations that generic IT providers often miss.
Fusion has direct experience supporting businesses in Burnaby, Metrotown, Brentwood across these sectors. We understand the difference between a manufacturing firm that needs 24/7 uptime for production systems and a professional services firm that needs secure document management and client data protection. That context matters because it determines what we monitor, how we prioritize tickets, and which security controls we enforce.
Our team includes a CISSP-certified security lead who reviews every Burnaby client’s environment quarterly, ensuring your technology posture keeps pace with both business growth and evolving threats.
Why This Matters for Burnaby Businesses
According to Statistics Canada, 47% of Canadian businesses reported spending more on cybersecurity in 2023 than the previous year, yet many still lack basic protections like automated patching and multi-factor authentication.
IT support providers bridge this gap by handling the operational work. Patching, monitoring, user management. That internal teams deprioritize when workload spikes.
Fusion’s IT support clients in Metro Vancouver see a 40% reduction in recurring tickets within 90 days because the root causes get fixed, not just the symptoms.
Source: Statistics Canada, “Canadian Survey on Cyber Security and Cybercrime,” 2024
Related Resources
Other Fusion Services in Burnaby
IT Support in Burnaby: Local Business Context
Burnaby’s business profile spans creative studios running terabyte-scale file transfers, professional services along Kingsway and Metrotown, and technology companies clustered around the BCIT corridor. These environments don’t look like a typical office network: VFX shops share multi-gigabyte assets over shared NAS; engineering firms depend on low-latency CAD performance; tech companies manage contractor devices across heterogeneous OS environments. Fusion’s IT support covers that range. Engineers who know which issues are software configuration and which are a degraded network link.
Private-sector businesses in Burnaby are subject to BC PIPA (Personal Information Protection Act), which requires reasonable safeguards on personal data. Healthcare-adjacent businesses serving BC Health Authorities are also governed by FOIPPA. Fusion’s CIS Controls v8.1 alignment satisfies both: documented, auditable controls that hold up under an OIPC audit or a cyber insurance review.
Burnaby’s SkyTrain corridor. Metrotown, Brentwood, Lougheed. Drives a hybrid workforce model for many businesses. Fusion resolves 93% of issues on first remote contact, dispatching on-site to Burnaby only when hardware requires it. For businesses with remote or distributed teams, the monitoring platform covers all endpoints regardless of location.
Three Burnaby IT-support scenarios we’ve worked through
Names and some details changed. Patterns are exact.
A 45-person indie game studio whose help desk couldn’t cover Mac and Linux
Full-stack help desk, macOS fleet management, Linux render support. Lead developer freed from unofficial IT duty. Team productivity recovered within 30 days.
A 28-person VFX studio after a render-farm outage missed a client deadline
Render-pipeline monitoring, documented recovery runbooks, pre-provisioned spare capacity. Zero repeat missed deadlines in the 12 months since.
A 75-person Metrotown subsidiary with parent-company access-request backlog
Provisioning workflow integrated into help desk and parent’s GRC tool. Quarterly access reviews run to SLA. Auditors closed review with no findings.
Frequently Asked Questions
Why this matters in Burnaby: Burnaby is one of the densest mixed-use economies in the Lower Mainland, with Statistics Canada counting more than 14,000 active businesses across Metrotown professional services, the Hwy 1 manufacturing corridor, SFU and BCIT research spinouts, and a workforce in which roughly half of residents speak a language other than English at home. The Canadian Centre for Cyber Security flags small and mid-sized firms in this exact mix, regulated, multi-site, and supply-chain connected, as the highest-volume ransomware target in 2024 and 2025, while the Office of the Information and Privacy Commissioner for BC enforces BC PIPA breach-notification and reasonable-security duties on every Burnaby employer that handles personal information. A managed IT partner with documented controls, on-site Lower Mainland dispatch, and BC PIPA-aligned evidence is no longer optional for a Burnaby SMB serving Burnaby Hospital vendors, SkyTrain-connected retailers along the Expo and Millennium lines, or cross-border manufacturers. Sources: statcan.gc.ca, cyber.gc.ca, oipc.bc.ca, antifraudcentre.ca, ised-isde.canada.ca.
For the full national overview, see our IT support hub.
Need IT support nearby? Fusion supports the IT support needs of businesses across the surrounding area, including IT support in Vancouver, IT support in Coquitlam, and IT support in North Vancouver. See our IT support hub for the full national overview. Same Canadian-owned team, same CISSP-led oversight, tailored per location.
. IT Support in Burnaby
Our team runs Windows, macOS, and Linux. Will every ticket get handled or do Mac tickets escalate?
Every ticket gets handled by an engineer who knows the platform. Fusion’s help-desk engineers cover Windows, macOS, and Linux as primary platforms. No bouncing, no ‘we don’t do Macs.’
We run render farms or color-managed creative pipelines. Do you actually support that?
Yes. Our film and VFX engagements include render-pipeline monitoring, documented recovery runbooks, SAN/NAS throughput tuning, color-managed workflow support, creative-suite license management, and macOS/Linux fleet operations as first-class capabilities.
Can you provide same-day on-site at Metrotown, Brentwood, or Lougheed?
Yes. Our Vancouver dispatch coordinates on-site arrival inside 25 to 40 minutes via Kingsway, Highway 1, or the Millennium SkyTrain. After-hours and weekend on-site is included in the contract for critical incidents.
How much does IT support cost for a Burnaby business?
IT support in Burnaby typically costs approximately $175 per hour for on-demand work. Managed support plans for a 20-person business run $3,500 to $5,000 per month, covering monitoring, help desk, security, and vendor coordination. Pricing depends on user count and scope.
Do you provide on-site IT support in Burnaby?
Yes. Fusion serves Burnaby and surrounding Metro Vancouver with on-site and remote support. Our Vancouver hub coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Burnaby?
Yes. Many Burnaby businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning. All from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
What if we need fully managed IT instead of hourly support?
Fusion also provides fully managed IT services in Burnaby with flat-rate per-user pricing. That includes everything on this page plus virtual CIO, strategic planning, and complete IT department outsourcing.
Does Burnaby’s film and VFX industry require specialized IT support?
Yes. VFX studios and production companies in Burnaby rely on high-throughput NAS infrastructure, terabyte-scale file transfers, and render farm connectivity. These workflows require engineers who understand storage architecture and network performance. Not just workstation help desk. Fusion supports creative technology environments with the same CIS Controls-aligned security as enterprise clients.
Are Burnaby businesses subject to BC PIPA?
Yes. All private-sector businesses in British Columbia are subject to BC PIPA (Personal Information Protection Act), which requires appropriate safeguards on personal information. Healthcare-adjacent businesses serving BC Health Authorities also face FOIPPA obligations. Fusion’s managed IT engagements include the documented controls needed to satisfy both frameworks: encrypted endpoints, access controls, audit logging, and incident response procedures.
Can you support Burnaby businesses across multiple locations or with remote staff?
Yes. Fusion manages endpoints across Metrotown, Brentwood, and Lougheed locations as well as remote workers connecting to Burnaby-based infrastructure. Security policy enforcement. MFA, patching, endpoint protection. Applies consistently regardless of where a user is working. 93% of issues resolve remotely; on-site dispatch is coordinated from our Vancouver hub.
Talk to a Fusion Engineer About Burnaby
A Fusion engineer follows up within 1 business day. Not a sales rep. An engineer. You get a straight answer on what your environment would cost to support and what we’d change in the first 30 days.
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What is changing in Burnaby right now
Electronic Arts’ April 2025 layoffs impacted roughly 400 tech workers, many of them in Burnaby. Metro Vancouver SMBs are hiring ex-EA engineers into senior IT and dev roles at scale. Burnaby’s game-studio, VFX, and tech-services ecosystem is being reshuffled in real time.
Canadian SMBs lose an average of 22 hours per employee per year to unresolved or slow IT issues
Source: Statistics Canada Small Business Productivity Report, 2024
The real cost of in-house IT vs managed IT
For a 50-person firm in Ontario or BC. Salary data from 2025 PayScale and Hays GTA IT compensation surveys.
Internal IT manager + junior tech
- IT manager salary: $95,000 to $125,000
- Junior tech salary: $55,000 to $70,000
- Benefits (30%): $45,000 to $58,500
- RMM + EDR + backup + M365 admin tools: $35,000/year
- Training + certs: $8,000/year
- Vacation, sick, turnover: you cover the gap
- 24/7 coverage: not possible with 2 people
Total: $238,000 to $296,500 per year
Fusion managed IT
- 24/7 help desk with on-call escalation
- Named senior engineer on your account
- CISSP-led quarterly security review
- Full tooling stack included (RMM, EDR, MDR, backup)
- No turnover gap, no sick-day gap
- Compliance evidence as routine deliverable
$180/user/month (~$108,000/year for 50 people)
Most firms at 25 to 75 users save $80,000 to $150,000 per year on Fusion vs. a comparable in-house team and get 24/7 coverage they could not build internally.
Security program led by
Mike Pearlstein, CISSP
CEO, Fusion Computing · 14 years advising Canadian businesses on security architecture
CISSP (Certified Information Systems Security Professional) is held by fewer than 1% of Canadian MSP leaders. Every Fusion engagement includes a quarterly CISSP-led security review of your environment, mapped to CIS Controls v8.1 and the control framework your auditor or cyber insurer is asking about.
“We switched to Fusion after our old MSP took 48 hours to respond to a server failure. Fusion had us back online the same day. Their team knows our systems and our people by name.”
Sandra M., CEO
Industrial Supply Company, Toronto
4.9★ average across Fusion Google reviews · Read more reviews
How Fusion compares to a break-fix shop and a national MSP
The three MSP buying options we see most often. Straight comparison.
The first-month guarantee
If Fusion does not hit our stated 93% first-contact resolution rate in your first month of service, month two is on us. No arguments, no proration games. We measure it, we show you the report, and if we miss, you do not pay. We have not missed yet.
Real Fusion client stories
Published case studies. Real outcomes, documented.
Talk to Fusion today
100 King Street West, Suite 5700
Toronto, ON M5X 1C7
(416) 508-7802
64 Hatt Street, Mailbox 44
Dundas, ON L9H 7T6
(416) 566-2845
Serving the Lower Mainland
(604) 800-7788
Toll-free 1-888-541-1611
