IT Support in Burnaby for Small and Mid-Size Businesses
IT support in Burnaby from Fusion Computing means a CISSP-led help desk that covers Windows, macOS, and Linux for Burnaby’s tech, film, and corporate employers, from EA-adjacent software teams to Metrotown tower tenants. We dispatch on-site across Metrotown, Brentwood, and Lougheed from our Metro Vancouver presence, align security to CIS Controls v8.1, and keep your data in Canada under BC’s PIPA.
IT support for Burnaby’s tech and creative economy: EA Canada orbit, film and VFX studios, Metrotown corporate tenants. macOS, Linux, render pipelines supported.
We run IT support for Burnaby’s specific reality: game studios and software firms around Metrotown and Brentwood, VFX and film-production houses that support Vancouver’s Hollywood North role, SFU-adjacent research spinouts, and Lougheed corporate tenants. Your users run Windows, macOS, and Linux render nodes depending on the job. Your infrastructure has to handle source-code repositories, render farms, and corporate file shares at the same time. Our help desk covers all of it. 93% first-contact resolution, CISSP-led, 30-minute on-site.
first-contact resolution
on-demand IT support
certified security leadership
What a free IT assessment covers
A 30-minute review with a senior Canadian engineer. We’ll look at your IT and security and show where you’re most exposed.
- ✓ An honest look at your IT support and systems
- ✓ Your biggest cybersecurity risks, ranked
- ✓ Practical AI wins you can action now
According to Canada’s National Cyber Threat Assessment 2025-2026, China, Russia, and Iran represent the primary nation-state cyber threats targeting Canadian organizations.
According to the Cyber Centre’s 2024 reporting, 336 pre-ransomware notifications were issued to Canadian organizations, saving an estimated $18 million in potential losses.
“IT support in Burnaby fails on the same pattern, dispatcher takes the ticket, escalates to tier-2, who needs the backstory. Our engineers pick up the first call and own the fix.” , Mike Pearlstein, CISSP, CEO, Fusion Computing
IT support for Burnaby’s three dominant sectors
Burnaby has the densest tech and media footprint in Metro Vancouver outside Downtown. EA Canada anchors a game-development cluster. Film and VFX studios occupy purpose-built production spaces. SFU Burnaby drives research spinouts. Corporate tenants fill Metrotown, Brentwood, and Lougheed. An IT-support practice that handles all four has to cover Windows, macOS, Linux render nodes, creative-suite licensing, SAN/NAS throughput for render pipelines, and corporate identity infrastructure at scale.
Tech, gaming, and software development
Electronic Arts has run a development studio in Burnaby for years, and BCIT and Simon Fraser University feed a steady pipeline of engineers into Metrotown and Brentwood scale-ups. These teams live in source-control repositories, CI/CD pipelines, and cross-platform fleets. They need an IT partner who treats developer-workstation uptime as a first-class SLA, not an afterthought.
Film, VFX, and post-production
Burnaby anchors a large share of British Columbia’s purpose-built sound-stage capacity, including the Bridge Studios Lake City complex on Lake City Way, one of the largest film-studio facilities in North America. Production and post houses run render farms, color-managed pipelines, and high-throughput storage. A help desk that has never seen a render node is no help on delivery day.
Corporate tenants at Metrotown, Brentwood, and Lougheed
Metrotown is Burnaby’s regional downtown and one of Metro Vancouver’s densest employment cores, with Brentwood and Lougheed close behind. The tower tenants here are Canadian subsidiaries, professional-services firms, and head-office teams that need identity management, secure print, VPN gateways, and audit-ready access reviews running cleanly across hybrid staff.
Three patterns we see in Burnaby
These are the failures we repeatedly fix for Burnaby businesses. If any of them sound familiar, keep reading.
The game studio whose help desk could not handle macOS or Linux
A 45-person indie game studio had an incumbent MSP whose help desk was Windows-only. Every macOS and Linux ticket escalated to the studio’s lead developer, who became the unofficial IT support for half the team. Productivity leaked. We brought the help desk in-scope for the full stack: macOS fleet management, Linux render-node troubleshooting, cross-platform identity. The lead developer got her actual job back.
The VFX house whose render farm dropped mid-project
A 28-person VFX studio lost render-farm connectivity 3 hours before a client delivery deadline. Their incumbent MSP’s help desk had never seen a render farm and did not know what the problem could be. By the time a senior engineer was looped in, the deadline was missed and the client pulled the next project. We support render pipelines as a first-class workflow now: monitoring, documented recovery runbooks, pre-provisioned spare capacity.
The Metrotown corporate tenant whose parent-company access requests piled up
A 75-person Canadian subsidiary had to process parent-company provisioning requests (new hires getting access to parent-company SaaS tools, quarterly access reviews, offboarding into the parent’s GRC) with no documented workflow. Tickets aged. Auditors flagged access-review delays. We built the provisioning workflow into our help desk, integrated with the parent’s GRC tool, and process-timed access requests to SLA.
What makes Burnaby IT support different
Cross-platform fluency
Burnaby’s tech and creative clients run Windows, macOS, and Linux every day. Our help-desk engineers cover all three natively. No ticket bounces because ‘we don’t do Macs.’
Render-pipeline and creative-workflow support
Film and VFX clients run render farms, color-managed pipelines, and specialized creative-suite environments that most help desks do not understand. We do.
Corporate-scale identity management
Metrotown and Brentwood subsidiaries often answer to a parent company’s GRC and provisioning rules. We run joiner-mover-leaver workflows, quarterly access reviews, and conditional-access policy in Microsoft 365 so audits close without scrambling.
Fast Kingsway and Highway 1 response
Our Vancouver dispatch is inside 25 to 40 minutes of most Burnaby addresses via Kingsway, Highway 1, or the Millennium SkyTrain. Same-day on-site is contractual.
IT Support in Burnaby: What’s Included
TL;DR
Fusion Computing provides IT support in Burnaby with a staffed help desk, 24/7 monitoring, Microsoft 365 administration, cybersecurity, cloud management, and on-site dispatch. We serve Burnaby businesses with a 93% first-contact resolution rate, CISSP-led engineering team, and predictable monthly pricing.
- 24/7 remote monitoring and patch management
- Help desk & technical support (93% first-contact resolution)
- Managed cybersecurity: Huntress MDR, SentinelOne, Fortinet firewalls
- Microsoft 365 administration and Copilot enablement
- Backup & disaster recovery
- Network infrastructure and Wi-Fi management
- On-site support across Burnaby, Metrotown, Brentwood, Lougheed, Edmonds, Deer Lake
Help Desk and Remote IT Support
Your team contacts senior engineers directly. Most issues resolve remotely within 1-hours. No ticket queue, no script readers.
Security, Patching, and Compliance
Every engagement includes MFA enforcement, endpoint protection, and automated patching aligned to CIS Controls v8.1. CISSP-certified security leadership.
Microsoft 365 and Cloud Management
Full M365 administration: licensing, Teams, SharePoint, OneDrive backup, and Copilot readiness. One team manages your entire cloud stack.
IT Support Pricing in Burnaby
IT support in Burnaby is priced two ways: on-demand work at roughly $175 per hour, or a managed plan billed per user each month. Most Burnaby SMBs land on a managed plan once they pass 15 to 20 staff, because predictable monthly cost beats unpredictable break-fix invoices.
Fusion offers flexible IT support pricing for Burnaby businesses:
- On-demand IT support: approximately $175 per hour for break-fix, troubleshooting, and project work
- Managed support plans: approximately $3,500 to $5,000 per month for a 20-person business. Includes monitoring, help desk, security, patching, and vendor coordination
No hidden fees, no per-incident surcharges. Pricing scales with your team size and the scope of coverage you need.
Need a fully managed IT department with per-user pricing? See our managed IT services in Burnaby →
Custom scope? Contact us for a quote →
Why Burnaby Businesses Choose Fusion Computing
- Canadian-owned since 2012. compliant with PIPEDA and British Columbia’s PIPA, data stays in Canada
- CISSP-certified security leadership. CIS Controls v8.1 aligned
- Senior engineers, not a call centre. Same people every time
- On-site within Metro Vancouver. Vancouver hub coordinates local visits
- Flexible engagement. Hourly, managed plans, or fully managed IT
Tools your team already uses. Managed and supported by Fusion
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Copilot
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Huntress MDR
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SentinelOne
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Fortinet
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ConnectWise
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NinjaOne
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HPE Aruba
Client Story
From Break-Fix to Proactive. No More Fire Drills
A Metro Vancouver professional services firm was paying for IT support by the hour and averaging two critical incidents a month. Within 90 days of switching to Fusion’s managed support plan, proactive monitoring eliminated reactive tickets by 80%. The firm now operates with predictable IT costs and zero unplanned outages in 12 months.
Mike Pearlstein, CISSP. CEO, Fusion Computing
Fusion has served Canadian businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1. The same framework used by enterprises, applied to businesses with 10 to 150 employees.
Part of Fusion’s national IT support network. Need fully managed IT? See managed IT services in Burnaby →
Industries We Support in Metro Vancouver
Every industry has different compliance requirements, risk profiles, and operational pressures. Fusion works across a range of sectors in Metro Vancouver.
Technology
Education
Retail
Professional Services
How Fusion Works in Burnaby
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a support needs assessment that documents your environment, maps user pain points, and identifies recurring issues that waste staff time. This is free and takes 2 to 5 business days.
Onboarding
We deploy monitoring, endpoint protection, and Microsoft 365 baselines, document your environment, and enforce MFA and conditional access. For Burnaby tech and media teams this includes mapping render pipelines, file shares, and developer-workstation fleets so nothing is a surprise on day one.
Ongoing Support
From there it’s ongoing support with guaranteed response times, monthly reporting, and proactive recommendations to prevent the same issues from recurring.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Burnaby businesses.
IT Support for Burnaby’s Key Industries
Burnaby’s economy is unusually concentrated in technology, digital media, and corporate head offices, and each sector breaks differently.
Software and gaming studios
Mixed Windows, macOS, and Linux fleets, source-control servers, and CI/CD that cannot stall before a sprint demo. We support the full stack and treat workstation uptime as an SLA.
Film, VFX, and post-production
Render-farm monitoring, high-throughput storage, and color-managed pipelines, with documented recovery runbooks so a node failure never costs a delivery deadline.
Professional services and head offices
Identity management, secure document handling, and audit-ready access reviews for Metrotown and Brentwood tenants operating under BC’s PIPA and FIPPA.
Healthcare and clinics
Burnaby Hospital-affiliated practices and multi-physician groups need EMR uptime and access logs that satisfy BC privacy expectations without slowing clinicians down.
Why This Matters for Burnaby Businesses
Most Burnaby SMBs do not have a spare engineer to absorb a render-node failure, a parent-company access review, or a Metrotown-tower VPN outage on a busy week. The operational work, patching, monitoring, identity hygiene, gets deprioritized first when the team is stretched, and that is exactly where incidents start.
An IT-support partner that owns that operational layer fixes the root cause, not just the symptom, so the same ticket stops coming back. For Burnaby’s tech, film, and professional-services employers, that means developer workstations, render pipelines, and corporate file shares stay available during the hours that actually matter.
Statistics Canada reports Canadian businesses spent roughly $1.2 billion recovering from cybersecurity incidents in 2023. Source: Statistics Canada, Canadian Survey on Cyber Security and Cybercrime.
Related Resources
Other Fusion Services in Burnaby
IT Support in Burnaby: Local Business Context
Burnaby’s SkyTrain corridor. Metrotown, Brentwood, Lougheed. Drives a hybrid workforce model for many businesses. Fusion resolves 93% of issues on first remote contact, dispatching on-site to Burnaby only when hardware requires it. For businesses with remote or distributed teams, the monitoring platform covers all endpoints regardless of location.
Three Burnaby IT-support scenarios we’ve worked through
Names and some details changed. Patterns are exact.
A 45-person indie game studio whose help desk couldn’t cover Mac and Linux
Full-stack help desk, macOS fleet management, Linux render support. Lead developer freed from unofficial IT duty. Team productivity recovered within 30 days.
A 28-person VFX studio after a render-farm outage missed a client deadline
Render-pipeline monitoring, documented recovery runbooks, pre-provisioned spare capacity. Zero repeat missed deadlines in the 12 months since.
A 75-person Metrotown subsidiary with parent-company access-request backlog
Provisioning workflow integrated into help desk and parent’s GRC tool. Quarterly access reviews run to SLA. Auditors closed review with no findings.
Industries We Serve in Burnaby
Fusion Computing supports the sectors that define Burnaby and the broader Metro Vancouver economy. Where a deeper national sector flagship exists, the secondary link routes you straight there.
Burnaby multi-physician groups, Burnaby Hospital-affiliated practices, and clinics under BC PIPA need IT support with EMR uptime SLAs and audit-ready access logs.
Burnaby scale-ups in Metrotown, Brentwood, and Lougheed need IT support with SOC 2 readiness, identity hygiene, and customer-facing audit response.
Burnaby-area law firms operating under Law Society of BC + PIPA BC need IT support with privilege-aware controls and trust-account hygiene.
Burnaby GCs and trades running Bluebeam and Procore across multi-site jobs need IT support with hardened email and identity controls.
“Fusion answered our after-hours call in under three minutes and had a senior engineer on site inside an hour. Our previous shop couldn’t do that on a Tuesday afternoon. We’ve since moved everything to their managed plan and patient throughput is up.”
Regulator anchors for Burnaby businesses
PIPA (British Columbia)
The Personal Information Protection Act governs how most Burnaby private-sector businesses collect, use, and safeguard personal information. It is enforced by the Office of the Information and Privacy Commissioner for BC, not PIPEDA or PHIPA.
FIPPA (British Columbia)
The Freedom of Information and Protection of Privacy Act covers BC public bodies, including SFU and BCIT vendors and contractors working with university or municipal data in Burnaby.
Canadian Centre for Cyber Security
The federal Cyber Centre publishes the baseline controls and threat guidance Fusion maps to CIS Controls v8.1, so Burnaby clients align to a recognized national standard.
Why this matters in Burnaby: Statistics Canada places Burnaby above 250,000 residents inside Metro Vancouver, with Metrotown, Brentwood, and Lougheed Town Centre anchoring SMB demand across healthcare, technology, and professional services. The Office of the Information and Privacy Commissioner of British Columbia enforces PIPA BC safeguards on Burnaby Hospital-affiliated clinics, with the College of Physicians and Surgeons of BC publishing matching privacy expectations for licensed practitioners. The Canadian Centre for Cyber Security ranks healthcare and technology among the top-five 2026 ransomware target sectors. Sources: statcan.gc.ca, oipc.bc.ca, cpsbc.ca, cyber.gc.ca.
Frequently Asked Questions
For the full national overview, see our IT support hub.
Need IT support nearby? Fusion supports the IT support needs of businesses across the surrounding area, including IT support in Vancouver, IT support in Coquitlam, and IT support in North Vancouver. See our IT support hub for the full national overview. Same Canadian-owned team, same CISSP-led oversight, tailored per location.
Frequently Asked Questions: IT Support in Burnaby
Our team runs Windows, macOS, and Linux. Will every ticket get handled or do Mac tickets escalate?
Every ticket gets handled by an engineer who knows the platform. Fusion’s help-desk engineers cover Windows, macOS, and Linux as primary platforms. No bouncing, no ‘we don’t do Macs.’
We run render farms or color-managed creative pipelines. Do you actually support that?
Yes. Render-pipeline and creative-workflow support is in scope, not an exception. We monitor render farms and high-throughput storage, keep documented recovery runbooks, and pre-provision spare capacity so a node failure does not cost you a delivery. Burnaby’s film, VFX, and game studios are a core part of who we support.
Can you provide same-day on-site at Metrotown, Brentwood, or Lougheed?
Yes. Our Vancouver dispatch coordinates on-site arrival inside 25 to 40 minutes via Kingsway, Highway 1, or the Millennium SkyTrain. After-hours and weekend on-site is included in the contract for critical incidents.
Reviewed personally by Mike Pearlstein, CISSP.
Before you fill out the form
Here is what happens after you hit send
- Within 1 business day, you hear back from Mike.Mike Pearlstein, CISSP, reviews every inbound request himself. Not a junior rep. Not a sales pitch.
- A 30-minute scoping call, in plain English.We size the work, name a price, and tell you straight up if we are not the right fit. No 80-slide decks.
- Local team. Data stays in Canada.Your tickets are answered from our Mississauga office. Your data sits on Canadian infrastructure, by design.
Ready to fix your IT support?
Tell us about your team size and biggest IT headache. We respond within one business day with a plan and a quote.
Or call us directly: (416) 566-2845
How much does IT support cost for a Burnaby business?
IT support in Burnaby typically costs approximately $175 per hour for on-demand work. Managed support plans for a 20-person business run $3,500 to $5,000 per month, covering monitoring, help desk, security, and vendor coordination. Pricing depends on user count and scope.
Do you provide on-site IT support in Burnaby?
Yes. Fusion serves Burnaby and surrounding Metro Vancouver with on-site and remote support. Our Vancouver hub coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Burnaby?
Yes. Many Burnaby businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning. All from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
What if we need fully managed IT instead of hourly support?
Fusion also provides fully managed IT services in Burnaby with flat-rate per-user pricing. That includes everything on this page plus virtual CIO, strategic planning, and complete IT department outsourcing.
Does Burnaby’s film and VFX industry require specialized IT support?
Yes. Burnaby anchors a large share of British Columbia’s purpose-built sound-stage capacity, including the Bridge Studios Lake City complex. Production and post houses run render farms, color-managed pipelines, and high-throughput storage that generic help desks do not understand. Fusion supports these as first-class workflows with monitoring and documented recovery runbooks.
Are Burnaby businesses subject to BC PIPA?
Most private-sector Burnaby businesses fall under British Columbia’s Personal Information Protection Act (PIPA), enforced by the Office of the Information and Privacy Commissioner for BC, rather than PIPEDA or Ontario’s PHIPA. Public bodies such as SFU and BCIT, and the vendors that work with their data, fall under FIPPA. Fusion aligns access controls, logging, and breach-readiness to CIS Controls v8.1 to support both.
Can you support Burnaby businesses across multiple locations or with remote staff?
Yes. Fusion manages endpoints across Metrotown, Brentwood, and Lougheed locations as well as remote workers connecting to Burnaby-based infrastructure. Security policy enforcement. MFA, patching, endpoint protection. Applies consistently regardless of where a user is working. 93% of issues resolve remotely; on-site dispatch is coordinated from our Vancouver hub.
Talk to a Fusion Engineer About Burnaby
A Fusion engineer follows up within 1 business day. Not a sales rep. An engineer. You get a straight answer on what your environment would cost to support and what we’d change in the first 30 days.
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What is changing in Burnaby right now
Burnaby’s game-studio and digital-media sector is consolidating. Electronic Arts runs a long-standing studio in Burnaby, and rounds of industry layoffs across the games sector have pushed senior engineers and developers into Metro Vancouver scale-ups, agencies, and IT teams. The result is a steady reshuffle of senior technical talent across Burnaby’s tech, VFX, and professional-services employers.
Where Fusion responds in Burnaby
Anchor employers and corridors
- Simon Fraser University Burnaby Mountain campus
- Metrotown tower cluster (Kingsway / Beresford)
- Electronic Arts (EA) Canada Burnaby campus
- Burnaby Hospital (Fraser Health)
- Brentwood Town Centre tech / mixed-use corridor
- Lougheed Town Centre + corridor
- Glenlyon Business Park (South Burnaby waterfront)
- Discovery Parks / SFU Innovation precinct
Industry mix and compliance pressure
- SaaS / tech: developer-workstation swap windows
- Gaming / digital media: render-farm uptime + asset-pipeline
- University vendors: grant-cycle + tax-season ticket spikes
- Healthcare clinics + hospital integration: PHN-access dispatch
- Tower offices: secure print + VPN gateway tickets
Recent engagements
Where Fusion has shown up for similar IT-support situations.
- Marketing Agency Cyber Recovery
Stabilized in 72 hours after a ransomware breach; gap closed in week one. - Cannabis Retail Security + Multi-Site Rollout
PCI-DSS compliance and a secure POS rollout across multi-site retail. - Scaling a Design Studio: 35 to 205 users
Zero unplanned downtime through a 4-month phased deployment.
Security program led by
Mike Pearlstein, CISSP
CEO, Fusion Computing · 14 years advising Canadian businesses on security architecture
The first-month guarantee
If Fusion does not hit our stated 93% first-contact resolution rate in your first month of service, month two is on us. No arguments, no proration games. We measure it, we show you the report, and if we miss, you do not pay. We have not missed yet.
Real Fusion client stories
Published case studies. Real outcomes, documented.
Book a Consultation today
100 King Street West, Suite 5700
Toronto, ON M5X 1C7
(416) 566-2845
64 Hatt Street, Mailbox 44
Dundas, ON L9H 7T6
(416) 566-2845
Serving the Lower Mainland
(604) 800-7788
Toll-free 1-888-541-1611
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