Question 1

What does Fusion Computing do?

Accepted Answer

Fusion Computing is a Canadian managed IT, cybersecurity, and AI consulting firm that provides outsourced and co-managed IT services to businesses with 20-200 employees. We handle day-to-day IT support, cybersecurity monitoring and incident response, strategic IT planning (vCIO/vCISO), and AI implementation, all from our Toronto headquarters with coverage in Hamilton and Metro Vancouver. Our CEO holds the CISSP, the gold standard in cybersecurity certification.

Question 2

How much do managed IT services cost in Canada?

Accepted Answer

Fusion Computing's fully managed IT is $160-$200 per user per month, and co-managed IT starts at $130-$180 per user per month. Our CIS-Aligned MSSP package, which includes the full security stack and Microsoft 365 Business Premium, runs $210-$250 per user per month. Pricing depends on scope, security requirements, and company size. We also offer a free IT Operations Cost Calculator to help you estimate what IT is currently costing your business before we talk.

Question 3

What size businesses does Fusion work with?

Accepted Answer

Fusion Computing is built for Canadian businesses with 20 to 200 employees, the size range where you need enterprise-grade IT and security but don't have the budget for a full internal IT department. Our clients range from 20-person professional services firms to 200-person manufacturing and logistics operations. That focus means you get experienced engineers who know your environment, not a rotating queue of tier-1 techs.

Question 4

What makes Fusion different from other MSPs?

Accepted Answer

Three things set Fusion Computing apart. First, CISSP-certified leadership: our CEO holds the Certified Information Systems Security Professional designation, which brings enterprise-grade security thinking to the SMB level. Second, a 93% first-contact resolution rate, well above typical MSP benchmarks, meaning your team gets back to work faster. Third, genuine AI consulting. Fusion Computing is actively deploying AI agents and Microsoft Copilot for Canadian SMBs, not just talking about it.

Question 5

How quickly does Fusion respond to IT issues?

Accepted Answer

Fusion Computing targets a 1-hour response time for critical IT issues. Our average response time for all support requests is under 15 minutes. For non-critical issues, most requests receive a response within 1 business day, and our 93% first-contact resolution rate means the majority of problems are solved in the first interaction without escalation.

Question 6

How do I get started with Fusion?

Accepted Answer

Start with a free 30-minute conversation with a senior Canadian engineer, not a sales rep. During that call, we'll discuss your current IT challenges, security concerns, and business goals. If there's a fit, we'll scope a complimentary IT assessment that reviews your infrastructure, security posture, and operational readiness. From there, you'll receive a detailed report with recommendations, and you decide how you'd like to proceed. No pressure, no obligation. Call 416-566-2845 or use the form below.

Question 7

What is co-managed IT and is it right for my business?

Accepted Answer

Co-managed IT is a model where Fusion Computing works alongside your existing internal IT team to fill specific gaps, typically cybersecurity, after-hours monitoring, escalation support, or strategic planning through a vCIO. Your team keeps ownership of day-to-day projects while Fusion Computing handles areas that require specialized expertise or 24/7 coverage. It's a strong fit for businesses that have at least one internal IT person but need deeper security, better vendor management, or senior-level guidance they can't justify hiring for full-time.

Question 8

How does Fusion protect my business from ransomware?

Accepted Answer

Fusion Computing protects clients in layers. Every device runs managed endpoint detection and response (EDR). Email gets phishing protection and DMARC enforcement. Networks are segmented, employees get security awareness training, and backups are immutable, so ransomware can't encrypt or delete them. If an incident occurs, our team provides rapid containment and restoration. We've recovered clients from active ransomware attacks without paying a ransom. The backups were tested, immutable, and ready.

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