Updated
Managed IT Services in Surrey for Small and Mid-Size Businesses
Fusion Computing delivers managed IT services to Surrey businesses under a fixed monthly per-user fee: 24/7 monitoring, a Canadian help desk, Huntress MDR and SentinelOne security, Microsoft 365 administration, backup and disaster recovery, and a CISSP-led security program. Built for British Columbia’s fastest-growing city, our service is fluent in PIPA-BC and FIPPA, not just federal PIPEDA, so your data-handling stands up to a BC auditor.
Why a Fast-Scaling Surrey SMB Needs a BC-Fluent MSP
Surrey is the second-largest city in British Columbia and, on most measures, its fastest-growing, with a population that crossed roughly 568,000 and continues to climb. For a local business that means headcount and locations grow faster than the IT that supports them. The professional-services firm that ran fine on a single server in 2022 is opening a second office and doubling its staff today. Fusion is built for that curve: per-user pricing with no contract renegotiation as you hire, Microsoft 365 licensing managed centrally so you never overpay for unused seats, and new-device onboarding handled for you.
Source: Surrey Now-Leader, “Surrey’s population grows to 568,000,” surreynowleader.com; BC Office of the Information and Privacy Commissioner, breach-notification guidance for private-sector organizations under PIPA.
Book a free technology health check
A 30-minute review with a senior Canadian engineer. We’ll look at your IT and security and show where you’re most exposed.
- ✓ An honest look at your IT support and systems
- ✓ Your biggest cybersecurity risks, ranked
- ✓ Practical AI wins you can action now
Surrey’s Health-Tech Corridor Needs Audit-Ready IT
Surrey anchors one of Western Canada’s most concentrated health-technology ecosystems. Innovation Boulevard, founded jointly by the City of Surrey, Simon Fraser University, and Surrey Memorial Hospital, brings together more than 180 health-tech companies, clinicians, and researchers, and Surrey Memorial is the province’s second-largest hospital with its busiest emergency department. Clinics, specialty practices, and the vendors that sell into that ecosystem inherit the data-handling expectations of their hospital and health-authority partners. We build the access logs, deprovisioning workflows, and BC-resident backups those partner audits ask for.
Sources: Invest Surrey, “Surrey is a hub for health tech, biotech innovation,” investsurrey.ca; Surrey Memorial Hospital, Fraser Health, fraserhealth.ca.
Surrey businesses operate under British Columbia’s PIPA and FIPPA privacy frameworks, which differ from federal PIPEDA and require documented breach-notification workflows that many out-of-province MSPs do not carry.
Surrey managed IT for South Fraser manufacturing and logistics, the Surrey Memorial health-tech corridor, fast-scaling SMBs, and co-managed teams that need senior backup.
first-contact resolution
fixed monthly pricing
certified security leadership
Managed IT for Surrey’s dominant sectors
South Fraser manufacturing and logistics
Surrey’s industrial corridor runs lean staffing across multiple sites. We keep shop-floor and warehouse systems patched, backed up, and segmented from the corporate network, with redundant connectivity so a single dropped line does not stop dispatch.
Health-tech and Surrey Memorial-adjacent clinics
Practices and vendors in the Innovation Boulevard ecosystem face partner and health-authority data-handling expectations. We deliver access logging, documented deprovisioning, and BC-resident backup aligned to PIPA and FIPPA.
Fast-scaling SMBs and co-managed teams
In BC’s fastest-growing city, headcount outruns infrastructure. We onboard new users and sites without contract friction, and we slot in alongside an internal IT lead who needs senior security and after-hours backup.
Three patterns we see in Surrey
These are the failures we repeatedly fix for Surrey businesses. If any of them sound familiar, keep reading.
The South Fraser logistics firm whose EDI dropped during a shift change
A 65-person trucking and freight-brokerage firm in Newton had EDI integrations with both Canadian and US customers, running on a single internet path. The path dropped at 6 a.m. during shift change. Loads missed dispatch. CBSA and CBP integrations timed out. Their largest US customer flagged the outage for SLA review. We rebuilt with redundant internet paths, automatic failover, and a tested 24/7 incident-response playbook. No repeat outages.
The fast-growing Surrey firm whose IT all sat in the founder’s head
A family-owned business that doubled headcount in two years still had every password, vendor contact, and admin login in the founder’s memory. No documented access, no offboarding process, no MFA. We documented every credential, captured each vendor relationship, instituted role-based access, and rolled out MFA, so the business was auditable and insurable for the first time and no longer one resignation away from chaos.
The Surrey Memorial-adjacent clinic with a PIPA gap found during partner audit
A 25-person specialty clinic near Surrey Memorial was audited by a hospital partner. The findings: no formal access-review process, missing access logs on the imaging system, undocumented deprovisioning. BC’s Personal Information Protection Act requires audit-ready controls. We rolled out access logging, built the deprovisioning workflow, documented quarterly access reviews, and delivered the evidence pack. Partner audit closed with no findings.
What makes Surrey IT different from the rest of Metro Vancouver
Cross-border US trade density
The Pacific Highway crossing creates a cross-border logistics environment different from downtown Vancouver. Our Surrey engagements include Canada-US cross-border data-flow mapping, CBSA and CBP integration resilience, and Transport Canada-aligned evidence handling.
Health-tech and SFU innovation overlay
Innovation Boulevard and SFU’s Surrey campus seed a dense cluster of health-tech firms and clinics around Surrey Memorial. Those organizations inherit health-authority data-handling expectations, so we make audit-ready access logs and BC-resident backup standard, not an add-on.
Multi-site scaling pressure
In BC’s fastest-growing city, businesses add staff and locations faster than their IT. Our per-user model extends monitoring, identity, and security to each new site without a contract reset, so growth never outruns the support.
Port Mann response reality
Our Vancouver dispatch is 45 to 60 minutes from most Surrey addresses via the Port Mann Bridge. Same-day on-site is contractual. Peak-hour bridge traffic is accounted for in our SLA commitments.
Managed IT Services in Surrey: What’s Included
TL;DR
Fusion Computing delivers managed IT services in Surrey with 24/7 monitoring, help desk support, cybersecurity, Microsoft 365 administration, patch management, backup and disaster recovery, and strategic IT planning. We serve Surrey businesses under a predictable monthly contract with a CISSP-led engineering team.
As your managed service provider in Surrey, Fusion monitors your environment around the clock, patches vulnerabilities before they’re exploited, manages your Microsoft 365 stack, and owns your security posture.
- 24/7 remote monitoring and patch management
- Help desk & technical support (93% first-contact resolution)
- Managed cybersecurity: Huntress MDR, SentinelOne, Fortinet firewalls
- Microsoft 365 administration and Copilot enablement
- Backup & disaster recovery
- Virtual CIO & strategic IT planning
- On-site support across Surrey, Guildford, Newton, Fleetwood, Cloverdale, South Surrey, White Rock
Help Desk and Remote IT Support
Your team contacts senior engineers directly. Most issues resolve remotely on first contact. No ticket queue, no script readers.
Security, Patching, and Compliance
Every engagement includes MFA enforcement, conditional access, endpoint protection, and automated patching aligned to CIS Controls v8.1. CISSP-certified security leadership.
Microsoft 365 and Cloud Management
Full M365 administration: licensing, Teams, SharePoint, OneDrive backup, and Copilot readiness. One team manages your entire cloud stack.
Managed IT Services Pricing in Surrey
Fusion prices managed IT in Surrey as a fixed monthly fee per user. One predictable number covers monitoring, help desk, security, patching, and strategic planning. There are no per-incident surcharges and no hidden fees. Co-managed IT is scoped and priced separately.
Your monthly cost depends on user count, number of locations, and security and compliance scope. Because pricing is per user, it scales cleanly as you hire, with no contract renegotiation each time you grow.
Co-managed IT is priced separately based on scope. Contact us for a custom quote →
Why Surrey Businesses Choose Fusion Computing
Surrey’s logistics and manufacturing businesses operate on tight margins where downtime costs real money. Many companies in Cloverdale and Newton have experienced the gap between a small break-fix shop and a proper MSP. Fusion bridges that gap with flat-rate pricing and senior engineers.
- Canadian-owned since 2012. Data stays in Canada, with BC-resident backup available
- CISSP-certified security leadership. CIS Controls v8.1 aligned
- Senior engineers, not a call centre. Same people every time
- On-site within Metro Vancouver. Vancouver hub coordinates local visits
- Fluent in PIPA-BC and FIPPA. Documented breach-notification workflows, not just PIPEDA boilerplate
Tools your team already uses. Managed and supported by Fusion
·
Copilot
·
Huntress MDR
·
SentinelOne
·
Fortinet
·
ConnectWise
·
NinjaOne
·
HPE Aruba
Client Story
35 to 205 Users. No New IT Staff
A Metro Vancouver professional services firm scaled from 35 to 205 users over three years without adding internal IT headcount. Fusion handled every new-hire onboarding, the security stack, Microsoft 365 migrations, and two office expansions. All under a flat monthly cost.
Mike Pearlstein, CISSP. CEO, Fusion Computing
Fusion has served Canadian businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1. The same framework used by enterprises, applied to businesses with 10 to 150 employees.
Part of Fusion’s national managed IT services network.
Industries We Support in Metro Vancouver
Every industry has different compliance requirements, risk profiles, and operational pressures. Fusion works across a range of sectors in Metro Vancouver.
Health-Tech
Manufacturing
Healthcare
Construction
How Fusion Works in Surrey
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a technology assessment that maps your current infrastructure, identifies vulnerabilities, and benchmarks performance against industry standards. This is free and takes 2-5 business days.
Onboarding
If we’re a fit, we execute a 30-day onboarding that migrates monitoring, patching, and backup systems under Fusion’s management without disrupting daily operations.
Ongoing Support
From there it’s ongoing managed support with 24/7 monitoring, quarterly business reviews, and proactive infrastructure planning so your technology evolves with your business.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Surrey businesses.
Managed IT for Surrey’s Key Industries
Surrey is home to manufacturing, logistics, healthcare, and a fast-growing health-technology sector in British Columbia’s second-largest city. Each industry brings specific technology requirements and compliance obligations that generic IT providers often miss.
Our team includes a CISSP-certified security lead who reviews every Surrey client’s environment quarterly, ensuring your technology posture keeps pace with both business growth and evolving threats.
Why This Matters for Surrey Businesses
Canadian businesses spent roughly $1.2 billion recovering from cybersecurity incidents in 2023, according to Statistics Canada.
Phishing remains the most common way attackers get in, and managed IT providers reduce that exposure by maintaining patching schedules, monitoring for anomalies, and enforcing security baselines that in-house teams often lack the bandwidth to sustain.
Fusion’s managed IT clients in Metro Vancouver resolve 93% of issues on first contact, because prevention is built into the service rather than bolted on after an incident.
Source: Statistics Canada, “Impact of cybercrime on Canadian businesses, 2023,” statcan.gc.ca.
Related Resources
Other Fusion Services in Surrey
Managed IT Services in Surrey: Local Context
Surrey is British Columbia’s second-largest city and one of Canada’s fastest-growing, with a population past roughly 568,000 and climbing. That growth shapes the IT we deliver. Businesses here add staff and open locations faster than their infrastructure can keep up, so Fusion’s managed IT scales with you: per-user pricing with no renegotiation, device onboarding handled by Fusion, and Microsoft 365 licensing managed centrally so you’re not overpaying for unused seats.
Surrey also anchors a concentrated health-technology corridor. Innovation Boulevard, founded by the City of Surrey, Simon Fraser University, and Surrey Memorial Hospital, has drawn more than 180 health-tech companies, clinicians, and researchers, and SFU’s Surrey campus has anchored the district for two decades. Organizations in and around that ecosystem inherit health-authority data-handling expectations. Fusion keeps data in Canadian data centres with BC-resident backup, logs access, and maintains the audit trail that the BC Office of the Information and Privacy Commissioner or a health-authority partner would look for under PIPA and FIPPA. This is built into standard managed IT, not an enterprise add-on.
Sources: Surrey Now-Leader, surreynowleader.com; Invest Surrey, investsurrey.ca; Simon Fraser University, sfu.ca/surrey.
Three Surrey scenarios we’ve worked through
Names and some details changed. Patterns are exact.
A 65-person Newton cross-border trucking firm with a 6 a.m. EDI outage
Redundant internet paths, automatic failover, tested 24/7 playbook deployed. Subsequent outages handled by failover without customer awareness. Zero SLA complaints.
A multi-generational Surrey construction firm during a generational handover
Every credential documented, every vendor contact captured, role-based access instituted, MFA rolled out. The business was auditable and insurable for the first time, and no longer dependent on what lived in one founder’s head.
A 25-person Surrey Memorial-adjacent clinic with PIPA-related partner audit findings
Access logging enabled, deprovisioning workflow built, quarterly access reviews documented, evidence pack delivered. Partner audit closed clean.
Industries We Serve in Surrey
Fusion Computing supports the sectors that define Surrey and the surrounding Metro Vancouver / Fraser Valley economy. Where a deeper national sector flagship exists, the secondary link routes you straight there.
Surrey’s industrial corridor — food processing, building products, agtech — runs on lean staffing and audit-ready ERP. We keep shop-floor systems patched, backed up, and segmented from corporate.
Surrey and Fraser Valley GCs running Procore + Bluebeam across South Surrey, Cloverdale, and Newton jobsites need managed connectivity, identity, and document control.
Healthcare · AI / sector flagship
Surrey clinics, dental and physio practices, and Innovation Boulevard health-tech vendors under PIPA BC obligations need managed IT with audit-ready logs and BC-resident backup.
Surrey law firms operating under Law Society of BC and PIPA BC need managed IT that protects solicitor-client privilege without breaking trust accounting workflows.
Accounting · AI / sector flagship
Surrey CPAs running CaseWare + Xero + QuickBooks through tax season need managed IT that scales with March-April load.
Finance · AI / sector flagship
Mortgage and insurance brokerages in Surrey face BCFSA oversight. We deliver the network and identity controls those bodies audit.
“Fusion closed our cyber-insurance gaps in 8 weeks. Premium went down on renewal, our auditors stopped flagging us, and we finally have OT properly isolated from the rest of the network.”
BC regulator anchors for Surrey businesses
The three bodies below set the floor for managed IT expectations in BC. We treat their published guidance as the baseline — not aspiration — for every Surrey engagement.
PIPA-BC (private sector)
British Columbia’s Personal Information Protection Act governs how private-sector organizations collect, use, and protect personal data. We build the access controls, logging, and breach-notification workflow it expects.
FIPPA (public-body contracts)
The Freedom of Information and Protection of Privacy Act applies when you serve BC public bodies or health authorities. We keep data in Canada and maintain the audit trail those contracts require.
OIPC BC (the regulator)
The Office of the Information and Privacy Commissioner for BC oversees both Acts and publishes breach-response guidance. We align every engagement to the controls and evidence an OIPC review would look for.
Frequently Asked Questions
For the full national overview, see our managed IT services hub.
Need managed IT services nearby? Fusion supports the managed IT services needs of businesses across the surrounding area, including managed IT services in Richmond, BC, managed IT services in Burnaby, and managed IT services in Coquitlam. See our managed IT services hub for the full national overview. Same Canadian-owned team, same CISSP-led oversight, tailored per location.
Our trucking or freight operation runs cross-border to the US daily. Can your help desk actually cover overnight EDI issues?
Yes. Our help desk runs 24/7 with on-call escalation, so an EDI or connectivity failure at 6 a.m. during shift change reaches a senior engineer immediately rather than waiting for business hours. For South Fraser cross-border operations we also build in redundant internet paths and automatic failover so a single dropped line does not stop dispatch or time out CBSA and CBP integrations.
Our business is fast-growing and family-owned, and IT depends on our founder. How do you address that?
We document everything that currently lives in one person’s head: credentials, vendor relationships, admin access, and configurations. Then we put role-based access and MFA in place so the business is auditable, insurable, and resilient to a single departure. As you hire, our per-user model onboards new devices and Microsoft 365 accounts without a contract renegotiation.
Can you provide same-day on-site at Surrey City Centre, Newton, Cloverdale, or South Surrey?
Yes. Our Vancouver dispatch coordinates on-site arrival inside 45 to 70 minutes during business hours via the Port Mann Bridge or the Pattullo Bridge to Surrey City Centre, Newton, Fleetwood, Cloverdale, Guildford, and South Surrey. Peak-hour bridge traffic is built into our SLAs. After-hours and weekend on-site is included in the contract for critical incidents.
Reviewed personally by Mike Pearlstein, CISSP.
Before you fill out the form
Here is what happens after you hit send
- Within 1 business day, you hear back from Mike.Mike Pearlstein, CISSP, reviews every inbound request himself. Not a junior rep. Not a sales pitch.
- A 30-minute scoping call, in plain English.We size the work, name a price, and tell you straight up if we are not the right fit. No 80-slide decks.
- Local team. Data stays in Canada.Your tickets are answered by senior engineers, and your data sits on Canadian infrastructure with BC-resident backup available, by design.
Ready to talk managed IT?
Tell us about your business and what your current IT looks like. We respond within one business day with a fixed-price scoping call.
Start the Conversation
Most clients are 10 to 150 employees. Tell us about your situation.
- ✔Reply in 1 business day
- ✔Senior engineer, not sales
- ✔No obligation
By submitting this form, you consent to Fusion Computing contacting you. We will not share your information. See our Privacy Policy.
Or call us directly: (416) 566-2845
How much does managed IT support cost for a Surrey business?
Managed IT services in Surrey are priced as a fixed monthly fee per user. Your cost depends on user count, number of locations, scope, and security requirements. There are no hidden fees and no per-incident surcharges.
Do you provide on-site IT support in Surrey?
Yes. Fusion serves Surrey and surrounding Metro Vancouver with on-site and remote support. Our Vancouver hub coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Surrey?
Yes. Many Surrey businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning. All from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
Do you offer co-managed IT?
Yes. Fusion works alongside your internal IT team for monitoring, security, after-hours coverage, and overflow support. Learn more →
Does Fusion support Surrey businesses across different commercial zones?
Yes. Fusion serves businesses throughout Surrey. Central City, Newton, Fleetwood, Cloverdale, and South Surrey White Rock. Under the same SLA. Infrastructure requirements differ: a Fleetwood manufacturer has different IT needs than a White Rock financial advisory firm. Fusion’s managed IT adapts to the environment rather than applying a single template.
How does BC PIPA compliance factor into managed IT for Surrey businesses?
British Columbia businesses operate under PIPA, and those serving public bodies or health authorities also face FIPPA, both of which differ from federal PIPEDA. We keep data in Canadian data centres with BC-resident backup, enforce and log access controls, and maintain a documented breach-notification workflow, the evidence the BC Office of the Information and Privacy Commissioner expects. This is part of standard managed IT, not a separate compliance product.
Can Fusion support a rapidly growing Surrey business without renegotiating contracts?
Yes. Fusion’s managed IT is per-user pricing with no minimum contract renegotiation as you scale. When you hire, Fusion onboards new devices and Microsoft 365 accounts. When you open a new location, Fusion extends monitoring to that site. For businesses in Surrey’s fast-growing commercial corridors, this avoids the contract friction that affects fixed-scope managed IT agreements.
Book a Consultation About Surrey
A Fusion engineer follows up within 1 business day. Not a sales rep. An engineer. You get a straight answer on what your environment would cost to support and what we’d change in the first 30 days.
[gravityforms id=”1″ title=”false” description=”false”]What if your situation is different?
The objections we hear most often, answered straight.
We already have a break-fix shop we like
Keep them for hands-on work if the relationship works. Many of our clients run a hybrid: break-fix for after-hours hands-on, Fusion for security, compliance evidence, 24/7 monitoring, and the strategic IT work. You do not have to choose one.
Our business is under 15 people. Are we too small?
Sometimes. If you are a 10-person office with basic needs and no compliance exposure, a good break-fix shop plus Microsoft 365 admin may be enough. If you carry any regulated-profession obligation (Law Society of BC, PIPA, FIPPA), cross-border data flow, or buyer-side compliance, the answer changes. We will tell you straight if Fusion is overkill.
Will you try to lock us into a 3-year contract?
No. Our standard is a one-year initial term to cover onboarding investment. If we aren’t delivering, you can exit on straightforward terms. Long-term contracts hide poor service.
What if we do not click with your engineers?
We swap them. Every account has a named senior engineer and a backup, and if the fit is wrong we rotate until it works. That is written into the service agreement.
Our cyber insurer specified a particular MSP
That is becoming more common. Most insurers accept any MSP whose controls align to CIS Controls v8.1 (ours do), and we can produce the evidence to satisfy an underwriter who has not heard of us. If they insist on a specific partner, that is usually negotiable. Start the conversation with your broker.
We had a bad experience with our last MSP
Most people we talk to have. We ask specifically about that experience on the first call so we can avoid repeating the specific failure mode. The 93% first-contact resolution guarantee is built for this conversation.
What is changing in Surrey right now
The Surrey Langley SkyTrain, a Fraser Highway extension of the Expo Line, is under construction and targeted to begin service late this decade. Combined with Surrey’s position as British Columbia’s second-largest and fastest-growing city, it is pulling more head offices, health-tech firms, and multi-site operators into the area, each one adding workforce-scale and compliance pressure on the business base.
The average cost of a data breach in Canada is $6.32 million CAD
Source: IBM, 2024 Cost of a Data Breach Report.
Security program led by
Mike Pearlstein, CISSP
CEO, Fusion Computing · advising Canadian businesses on security architecture since 2012
The first-month guarantee
If Fusion does not hit our stated 93% first-contact resolution rate in your first month of service, month two is on us. No arguments, no proration games. We measure it, we show you the report, and if we miss, you do not pay. We have not missed yet.
Real Fusion client stories
Published case studies. Real outcomes, documented.
Talk to Fusion today
100 King Street West, Suite 5700
Toronto, ON M5X 1C7
(416) 566-2845
64 Hatt Street, Mailbox 44
Dundas, ON L9H 7T6
(416) 566-2845
Serving the Lower Mainland
(604) 800-7788
Toll-free 1-888-541-1611
