Managed IT Services for Pickering Businesses
Managed IT services in Pickering means handling the specific demands of Durham Region businesses: retail/office HQs clusters, proximity to Ajax and Whitby, and operational patterns shaped by Ontario Power Generation nuclear operations and the Pickering Town Centre corridor. Fusion Computing delivers co-managed and fully managed IT tiered by scope, pricing at $180/user/month fully managed; co-managed priced separately based on scope.
According to Ontario Power Generation’s November 2025 announcement on the Pickering B refurbishment, the CAD$26.8 billion program covers four CANDU reactors (units 5 through 8), is expected to create 30,500 jobs during refurbishment and sustain another 6,700 jobs through operation, with the Project Execution Phase beginning in early 2027 and completion targeted for the mid-2030s. Fusion Computing supports Tier-2 and Tier-3 nuclear-ecosystem suppliers across Durham Region with CIS Controls v8.1-aligned managed IT built for NDA-heavy, audit-ready environments.
According to Great Canadian Entertainment’s opening release for the $500 million Pickering Casino Resort at Durham Live, the complex includes a 96,000 sq. ft. casino floor with 2,200 slot machines and roughly 90 live table games, a 275-room hotel, nine dining venues, and the 2,500-seat The Arena. Fusion Computing supports multi-POS, CRM, and reservation-stack environments for entertainment and hospitality operators dealing with seasonal peaks and 24/7 uptime demands across the Durham Live corridor.
Pickering sits in Durham Region, where Ontario Power Generation operations, GM Oshawa manufacturing, and GTA-adjacent logistics create an outsized attack surface per capita, three critical-infrastructure verticals within a single economic zone.
“We price managed IT for Durham Region the way we’d want to buy it: $180/user/month fully managed, co-managed priced separately based on scope, no surprise invoices, no hardware markup, no long lock-in.” , Mike Pearlstein, CISSP, CEO, Fusion Computing
Pickering managed IT support with a 93% first-contact resolution rate. Remote fixes in hours. On-site the same day when something needs hands.
If your office is off Kingston Road, in the Brock Industrial area, or near the Pickering Town Centre corridor, Fusion Computing can be on-site within the hour from downtown Toronto. Pickering’s business mix is shaped by the Pickering Nuclear Generating Station and Ontario Power Generation’s headquarters. Which means compliance-heavy contractors, engineering consultancies, and government suppliers cluster along the 401 between Liverpool Road and Brock Road. Add the Durham Live development, the growing condo corridor on Kingston Road, and the Durham College campus nearby in Oshawa feeding a steady pipeline of tech talent, and you get a suburb where IT needs are real and the tolerance for slow support is zero. Fusion supports businesses with 10 to 150 employees. Either as your full IT department or alongside an internal team through co-managed IT.
first-contact resolution
per user / month
certified security leadership
Managed IT Services in Pickering: What’s Included
Most Pickering managed-IT engagements open with one of three concrete patterns shaped by the city’s nuclear and logistics anchors: a Pickering Nuclear Generating Station-supplier engineering consultancy, fabricator, or specialty contractor along Brock Road or in the Brock Industrial area picks up an OPG procurement advisory referencing CMMC-adjacent supply-chain expectations, Bill C-26 critical-infrastructure obligations, and tightened vendor-evidence packets the previous IT vendor never wrote; a Brock Industrial logistics or 3PL operator catches a SOC 2 customer-procurement gate from a national retail or e-commerce partner with 24/7 fulfillment cycles; or a Kingston Road or Pickering Town Centre corridor professional-services firm (legal, dental, accounting, real estate, brokerage) inherits PIPEDA evidence work or a carrier-required vendor-security questionnaire after taking on a Toronto-bank-funded mortgage book, an insurance-carrier program, or a Durham Live development-tenant contract. Fusion Computing’s Pickering contract bundles 24/7 monitoring across endpoints, plant networks for nuclear-supplier specialty fabricators, WMS and EDI gateways for Brock Industrial logistics tenants, EMR systems for Kingston Road clinic referrals into Lakeridge Health, the M365 tenant, and the SaaS sprawl that defines a Durham-Region commuter office workforce; a written response SLA tuned to the GO Pickering line and the 401 / 412 / 407 ETR commute pattern; and CISSP-led change-control aligned to OPG vendor-coordination cadence on the nuclear side and 24/7 fulfillment cycles on the Brock Industrial side. That same delivery model backs our IT support across Toronto for clients with downtown offices.
TL;DR
Fusion’s Pickering managed IT serves OPG / Pickering Nuclear-supplier engineering consultancies and specialty fabricators along Brock Road, Brock Industrial logistics and 3PL operators, Kingston Road and Pickering Town Centre professional-services firms, Durham Live development-tenant operators, and Lakeridge Health-referring specialty clinics. $180/user/month. CISSP-led. 401-eastbound dispatch from Toronto. CMMC-adjacent + Bill C-26 + SOC 2 + PIPEDA + OSFI + PHIPA + City of Pickering vendor-security evidence under one engagement.
The full Pickering managed-IT stack covers 24/7 monitoring and patching tuned to OPG vendor-coordination windows on the Brock Road side and 24/7 fulfillment-cycle uptime on the Brock Industrial side; help-desk delivery against a 93% first-contact-resolution standard; managed cybersecurity (Huntress MDR, SentinelOne, Fortinet, Keeper) aligned to CIS Controls v8.1; Microsoft 365 administration with Conditional Access tuned for the GO Pickering / 401 / 412 / 407 ETR hybrid pattern; and backup-and-disaster-recovery testing against actual production stacks (the WMS, the EDI gateway, the OPG-vendor evidence-management system, the EMR-referral platform, the engineering CAD-PDM platform). On-site dispatch covers Pickering, Ajax, Whitby, Rouge Hill, Bay Ridges, and the Durham Live development on the former Pickering Casino site.
- 24/7 monitoring tuned to OPG / Pickering Nuclear vendor-coordination windows and Brock Industrial 24/7 fulfillment cycles
- EDI gateway uptime to national retail and e-commerce partners for Brock Industrial 3PL tenants
- Help desk targeting 93% first-contact resolution against a 15-minute response SLA
- Managed cybersecurity stack (Huntress MDR, SentinelOne, Fortinet firewalls, Keeper vault)
- Microsoft 365 administration with Conditional Access tuned for GO Pickering / 401 / 412 / 407 ETR hybrid workforce
- Backup and DR testing against actual WMS, ERP, OPG-vendor evidence-management, and EMR-referral production stacks
- vCIO strategic planning and quarterly framework-evidence reviews (CMMC-adjacent + Bill C-26 + SOC 2 + PIPEDA + OSFI + PHIPA)
- On-site dispatch across Pickering, Ajax, Whitby, Rouge Hill, Bay Ridges, and Durham Live
Help Desk Tuned to Pickering’s Nuclear and Logistics Cycles
OPG and Pickering Nuclear-supplier engineering consultancies on Montgomery Park Road and Brock Road don’t treat 5:00 p.m. as a stopping point during a vendor-coordination window, and Brock Industrial 3PL tenants run around the clock. The Fusion help desk staffs a CISSP-led after-hours rota and routes Pickering tickets to senior engineers who already know the OPG-vendor evidence-management platform, the WMS, the EDI gateway, and the engineering CAD-PDM stack the client runs. Most issues resolve remotely within 15 minutes; on-site is same-day across Durham.
Security, Patching, and Compliance for Pickering Operators
Every Pickering engagement includes MFA enforcement, endpoint protection (Huntress + SentinelOne), Fortinet firewall management, and patching aligned to CIS Controls v8.1. CISSP-led security leadership covers CMMC-adjacent gap analysis and Bill C-26 critical-infrastructure program documentation for OPG / Pickering Nuclear-supplier operators, SOC 2 evidence work for retail-partner-bound Brock Industrial 3PLs, PIPEDA evidence and OSFI E-21 documentation for Kingston Road professional-services and brokerage firms, PHIPA evidence for Lakeridge-referring Pickering clinics, and the City of Pickering / Region of Durham procurement vendor-security questionnaire for any firm bidding on regional health, transit, or municipal-services work.
Microsoft 365 and Cloud Management for Pickering
Microsoft 365 administration is delivered at the Pickering-tenant level with Conditional Access tuned for the GO Pickering / 401 / 412 / 407 ETR commute pattern that defines almost every Kingston Road or Bay Ridges office workforce, Intune co-management for the heavy laptop population that travels between Pickering Town Centre and downtown Toronto, PIM-protected admin elevation for any vendor we route through, OneDrive and SharePoint backup with point-in-time restore, and Copilot readiness reviews. Vendor liaison covers Bell, Rogers, Cogeco, and the Pickering-fibre handoffs that anchor most Brock Road and Liverpool Road commercial addresses.
Fusion Computing delivers managed IT services in Pickering at a flat $180/user/month. The engagement includes 24/7 monitoring of OPG vendor-coordination cycles and Brock Industrial 24/7 fulfillment, EDI gateway management, CISSP-led security operations covering CMMC-adjacent and Bill C-26 obligations, Microsoft 365 administration tuned for the GO Pickering commute, and backup-and-DR testing against actual production stacks. No hidden fees, no per-incident surcharges, no hardware markup.
Managed IT Services Pricing in Pickering
Managed IT scales seamlessly with Pickering businesses adding staff or locations. Per-user pricing adjusts monthly, so a company growing from 15 to 50 employees pays only for seats used. Pickering’s expanding commercial base near the Pickering Town Centre corridor benefits from cloud-based infrastructure that grows without on-premise hardware upgrades.
Fusion charges $180/user/month for fully managed IT services in Pickering. No hidden fees, no per-incident surcharges. One predictable monthly cost covers monitoring, help desk, security, patching, and strategic planning.
Co-managed IT is priced separately based on scope. Contact us for a custom quote →
Why Pickering Businesses Switch to Fusion
Most businesses that switch to Fusion do it after a bad experience with a previous MSP. The pattern is consistent: tickets that go three days without resolution, vague answers from whoever answers the phone, and a support model built around billing hours rather than fixing problems.
Fusion resolves 93% of issues on first contact. The MSP industry average is roughly 70%. The gap comes from how we staff: you reach an experienced engineer, not a tier-1 rep reading from a script. That engineer already knows your Microsoft 365 environment, your line-of-business applications, and your hardware.
Fusion is Canadian-owned and has operated since 2012. Your data stays in Canada. Security leadership holds the CISSP. The standard for cybersecurity certification. CIS Controls v8.1 alignment is built into every managed IT engagement.
Fusion Computing is a CISSP-certified managed service provider that has supported Canadian businesses since 2012. Security operations align to CIS Controls v8.1, the same framework used by enterprises, applied to organizations with 10 to 150 employees. Fusion Computing is Canadian-owned, and all client data remains in Canada.
Need help desk and break-fix support instead of full managed IT? See IT Support Pickering →
Part of Fusion’s managed IT services Toronto and national managed IT services network.
Pickering Business Landscape
Pickering’s economy is anchored by the Pickering Nuclear Generating Station and Ontario Power Generation’s headquarters on Montgomery Park Road. One of the largest nuclear facilities in the world. That single employer creates a web of compliance-heavy contractors, engineering consultancies, and nuclear-adjacent suppliers that fill the office parks between Liverpool Road and Brock Road along the 401.
South of the 407, the Brock Industrial Business Park houses logistics operators, fabricators, and distribution companies serving the eastern GTA. The Kingston Road corridor is evolving rapidly. New condo developments are bringing professional services firms, dental clinics, and real estate offices to what used to be a commuter strip. The Durham Live development at the Pickering Casino site is expected to add entertainment, hotel, and mixed-use commercial tenants over the coming years.
What Pickering Businesses Need from IT
Nuclear-sector contractors operate under strict regulatory frameworks that demand continuous compliance monitoring, documented patch histories, and auditable access controls. The logistics firms off Brock Road run 24/7 warehouse operations where a server outage at 3 AM means trucks don’t get loaded. Professional services offices along Kingston Road need reliable Microsoft 365 environments and cybersecurity that satisfies their insurance carriers. Managed IT wraps all of this into one predictable monthly cost.
Pickering Business Resources
How We Reach Pickering
From Fusion’s Toronto office at 100 King Street West, Pickering is a straightforward 40-minute drive east on the 401. We exit at Liverpool Road for the Kingston Road business corridor and Town Centre area, or at Brock Road for the industrial parks south of the highway. During rush hour, the 407 ETR provides a reliable alternative that shaves 15 minutes off the trip. Most Pickering issues resolve remotely. But when something needs hands, we’re there the same day.
Related Resources
How Fusion Works in Pickering
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a technology assessment that maps your current infrastructure, identifies vulnerabilities, and benchmarks performance against industry standards. This is free and takes 2 to 5 business days.
Onboarding
If we’re a fit, we execute a 30-day onboarding that migrates monitoring, patching, and backup systems under Fusion’s management without disrupting daily operations.
Ongoing Support
From there it’s ongoing managed support with 24/7 monitoring, quarterly business reviews, and proactive infrastructure planning so your technology evolves with your business.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Pickering businesses.
Managed IT for Pickering’s Key Industries
Pickering is home to nuclear-sector contractors, engineering, logistics, and professional services along the 401 corridor. Each industry brings specific technology requirements and compliance obligations that generic IT providers often miss.
Fusion has direct experience supporting businesses in Pickering, Ajax, Whitby across these sectors. We understand the difference between a manufacturing firm that needs 24/7 uptime for production systems and a professional services firm that needs secure document management and client data protection. That context matters because it determines what we monitor, how we prioritize tickets, and which security controls we enforce.
Our team includes a CISSP-certified security lead who reviews every Pickering client’s environment quarterly, ensuring your technology posture keeps pace with both business growth and evolving threats.
Why This Matters for Pickering Businesses
The Canadian Centre for Cyber Security reports that 61% of Canadian SMBs experienced a cybersecurity incident in the past 12 months.
Managed IT providers reduce this exposure by maintaining patching schedules, monitoring for anomalies, and enforcing security baselines that in-house teams often lack the bandwidth to sustain.
Fusion’s managed IT clients in the Greater Toronto Area maintain 99.5% uptime and resolve 93% of issues on first contact. Because prevention is built into the service, not bolted on after an incident.
Source: Canadian Centre for Cyber Security, “Baseline Cyber Security Controls for Small and Medium Organizations,” 2024
Other Fusion Services in Pickering
Industries We Serve in Pickering
Fusion Computing supports the sectors that define Pickering and the broader Durham Region economy. Where a deeper national sector flagship exists, the secondary link routes you straight there.
Pickering and Durham nuclear-supply-chain, advanced manufacturing, and logistics firms need managed IT with vendor-risk evidence, OT separation, and ransomware-grade backup.
Durham Region GCs and trades running Procore and Bluebeam across 401-corridor jobsites need managed connectivity, identity, and document control.
Pickering clinics affiliated with Lakeridge Health under PHIPA need managed IT with EMR uptime SLAs and audit-ready logs.
Financial Services · sector flagship
Durham mortgage brokerages and wealth advisors under FSRA + MBRCC need managed IT with audit-ready cyber evidence on demand.
“Fusion produced the supply-chain attestation our cyber broker needed faster than our compliance officer thought possible. Their named engineer is on every quarterly review with our prime contractor now. Premium held at renewal, evidence ready on demand.”
Regulator anchors for Pickering businesses
The bodies below set the floor for IT and cybersecurity expectations in Durham Region. We treat their published guidance as the baseline, not aspiration, for every Pickering engagement.
According to the Canadian Nuclear Safety Commission (CNSC) (2026), publishes cyber and operational expectations binding on Pickering supply-chain contractors and licensees. This shapes how Fusion delivers managed IT for Pickering-area businesses: every engagement lands with regulator-aligned controls and audit-ready evidence rather than generic best-practice claims.
According to the Canadian Centre for Cyber Security (CCCS) (2026), ranks energy supply-chain and manufacturing as top-three 2026 ransomware target sectors with Durham firms in scope. This shapes how Fusion delivers managed IT for Pickering-area businesses: every engagement lands with regulator-aligned controls and audit-ready evidence rather than generic best-practice claims.
According to the Information and Privacy Commissioner of Ontario (IPC) (2026), enforces PHIPA safeguards for Lakeridge Health-affiliated Pickering clinics and PIPEDA controls for private firms. This shapes how Fusion delivers managed IT for Pickering-area businesses: every engagement lands with regulator-aligned controls and audit-ready evidence rather than generic best-practice claims.
Why this matters in Pickering: Statistics Canada places Pickering above 100,000 residents inside Durham Region and the Toronto CMA, with the Pickering Nuclear Generating Station anchoring a deep supply-chain economy of engineering services, advanced manufacturing, and logistics across Brock Road and the 401 corridor. The Canadian Nuclear Safety Commission publishes cyber-security expectations binding on supply-chain contractors operating in the Pickering catchment. The Information and Privacy Commissioner of Ontario enforces PHIPA safeguards for Lakeridge Health-affiliated clinics, while the Canadian Centre for Cyber Security ranks manufacturing and energy supply-chain as top-three 2026 ransomware target sectors. Sources: statcan.gc.ca, nuclearsafety.gc.ca, ipc.on.ca, cyber.gc.ca.
Frequently Asked Questions
Why this matters in Pickering: Pickering anchors the GTA-East end of the Highway 401 commuter corridor, with Pickering Nuclear Generating Station, Lakeridge Health Ajax-Pickering, Pickering Town Centre, and the GO Lakeshore East line shaping a workforce that splits between local office parks on Brock Road and daily commuters into Toronto, the exact multi-site profile the Business Development Bank of Canada flags as the segment most exposed to IT downtime drag on profitability. Statistics Canada’s Survey of Digital Technology and Internet Use shows Canadian small and medium employers continue to lean on cloud productivity suites without mature governance, while Innovation, Science and Economic Development Canada notes that suppliers adjacent to critical infrastructure such as nuclear and healthcare face elevated procurement-side IT and security expectations from operators including Ontario Power Generation. The Information and Privacy Commissioner of Ontario reinforces this for PHIPA health information custodians by requiring documented administrative, technical, and physical safeguards, and the Canadian Centre for Cyber Security Baseline Cyber Security Controls translate that into the patch discipline, identity hardening, backup verification, and published response service levels that a CISSP-led Canadian-owned managed IT partner is built to deliver across Pickering, Ajax, Whitby, and the rest of Durham Region. Sources: bdc.ca, statcan.gc.ca, ised-isde.canada.ca, ipc.on.ca, cyber.gc.ca.
. Managed IT Services in Pickering
Reviewed personally by Mike Pearlstein, CISSP.
Before you fill out the form
Here is what happens after you hit send
- Within 1 business day, you hear back from Mike.Mike Pearlstein, CISSP, reviews every inbound request himself. Not a junior rep. Not a sales pitch.
- A 30-minute scoping call, in plain English.We size the work, name a price, and tell you straight up if we are not the right fit. No 80-slide decks.
- Local team. Data stays in Canada.Your tickets are answered from our Mississauga office. Your data sits on Canadian infrastructure, by design.
Ready to talk managed IT?
Tell us about your business and what your current IT looks like. We respond within one business day with a fixed-price scoping call.
Or call us directly: (416) 865-3219
How much does managed IT support cost for a Pickering business?
Managed IT services in Pickering typically cost $180/user/month. Pricing depends on user count, locations, scope, and security requirements. No hidden fees.
Do you provide on-site IT support in Pickering?
Yes. Fusion serves Pickering and surrounding areas with on-site and remote support. Our Toronto team coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Pickering?
Yes. Many Pickering businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning. All from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
Do you offer co-managed IT?
Yes. Fusion works alongside your internal IT team for monitoring, security, after-hours coverage, and overflow support. Learn more →
Tools your team already uses. Managed and supported by Fusion
Mike Pearlstein, CISSP. CEO, Fusion Computing
Fusion has served GTA businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1. The same framework used by enterprises, applied to businesses with 10 to 150 employees.
Fusion Computing is a member of the Vaughan Chamber of Commerce.
Nearby Service Areas
What is changing in Pickering right now
OPG’s $26.8B Pickering Nuclear refurbishment, approved by the Province in November 2025, triggers Project Execution Phase in early 2027. Unit 5 through 8 refurbishment targets mid-2030s completion, creating 30,500 refurbishment jobs plus 6,700 sustained jobs through operation. Nuclear-ecosystem supplier work is deepening here, not contracting.
The average cost of IT downtime for a Canadian SMB is $5,600 per minute of unplanned outage
Source: Gartner, 2024 IT Infrastructure and Operations Survey
The real cost of in-house IT vs managed IT
For a 50-person firm in Ontario or BC. Salary data from 2025 PayScale and Hays GTA IT compensation surveys.
Internal IT manager + junior tech
- IT manager salary: $95,000 to $125,000
- Junior tech salary: $55,000 to $70,000
- Benefits (30%): $45,000 to $58,500
- RMM + EDR + backup + M365 admin tools: $35,000/year
- Training + certs: $8,000/year
- Vacation, sick, turnover: you cover the gap
- 24/7 coverage: not possible with 2 people
Total: $238,000 to $296,500 per year
Fusion managed IT
- 24/7 help desk with on-call escalation
- Named senior engineer on your account
- CISSP-led quarterly security review
- Full tooling stack included (RMM, EDR, MDR, backup)
- No turnover gap, no sick-day gap
- Compliance evidence as routine deliverable
$180/user/month (~$108,000/year for 50 people)
Most firms at 25 to 75 users save $80,000 to $150,000 per year on Fusion vs. a comparable in-house team and get 24/7 coverage they could not build internally.
Where Fusion runs managed IT in Pickering
Fusion’s managed-service work in Pickering anchors to the Ontario Power Generation Pickering Nuclear Generating Station refurbishment footprint, the Pickering Casino Resort, the GO Transit Pickering station business park, the Bayly Street commercial / industrial belt, and the Brock Road / Highway 401 logistics interchange. QBR cadence and audit-evidence cycles size to CNSC-aligned supplier reviews and OPG procurement cycles tied to the $26.8B refurbishment program approved in November 2025.
Anchor employers and corridors
- OPG Pickering Nuclear Generating Station refurbishment
- OPG-tied nuclear supplier feeder belt (Bayly / Brock Road)
- Pickering Casino Resort + Durham Live precinct
- GO Transit Pickering station business park
- Bayly Street commercial / industrial belt
- Brock Road / Highway 401 logistics interchange
- Durham College Pickering Learning Site
- Liverpool Road waterfront commercial pocket
Industry mix and compliance pressure
- Nuclear supply chain: CNSC + OPG supplier-controls questionnaires
- Casino / Durham Live: AGCO + iGaming Ontario evidence
- 3PL / 401 logistics: WMS retention + customs broker
- Healthcare clinics: PHIPA + Lakeridge Health integration
- Professional services: CPA Ontario + LSO retention
Fusion vs the alternatives
| Fusion managed IT | Break-fix MSP | In-house IT manager | |
|---|---|---|---|
| Response time / SLA | ✓ 15-min P1, written SLA | × Best-effort, ticket queue | — Fast if at desk |
| Pricing model | ✓ Fixed monthly per user | × Hourly — budget spikes | — Salary + benefits |
| Annual cost (25-user SMB) | ~$54K all-in | $30K–$90K, unpredictable | $95K–$120K loaded |
| Coverage hours | ✓ 24/7/365 | × Business hours | × 9-to-5, one timezone |
| Security operations | ✓ 24/7 SOC + Huntress MDR | × Reactive only | — Limited by one skill set |
| Compliance evidence | ✓ Audit-ready exports | × By request, billable | — Spreadsheets, manual |
| Documentation | ✓ Kept current in IT Glue | × Usually absent | — Confluence if lucky |
| Vendor management | ✓ Single point of contact | × You call each vendor | — Whoever pays the bill |
| Strategic IT planning | ✓ CISSP-led vCIO quarterly | × None | — Sometimes the CFO |
| Backup + DR | ✓ Tested quarterly | × Configured once, forgotten | — Hope it works |
| On/offboarding | ✓ Documented + auditable | × Ad-hoc, billable hours | — Spreadsheet checklist |
| Replace someone | ✓ One call to Fusion | × Find a new provider | × Recruit, hire, ramp 6 mo |
Fusion vs hiring your own IT team
| Fusion managed IT | Hire 1 IT person | Hire 3-person team | |
|---|---|---|---|
| Direct annual cost (25 users) | ~$54K ($180/user × 25 × 12) | $85K–$110K loaded | $240K–$300K loaded |
| Sick day / vacation coverage | ✓ Team rotation, no gaps | × Office is unsupported | ✓ Internal rotation |
| After-hours response | ✓ 24/7 NOC included | × On-call if they answer | — Rotating, costs extra |
| Skill breadth | ✓ M365, Fortinet, Azure, MDR | × One person can’t master all | — Better but still narrow |
| CISSP-level security review | ✓ Included | × Rare at $85K salary | — If you hire a senior |
| Time-to-onboard new tool | ✓ Days — we’ve deployed it before | × Weeks of learning | — Faster, but billable time |
| Audit evidence cadence | ✓ Continuous | × Last priority | — Quarterly if disciplined |
| Replacement risk if quits | ✓ Zero — team continuity | × 3–6 month gap | — Survivable but painful |
| Recruiting cost | ✓ $0 | $10K–$20K per hire | $30K–$60K total |
| Headcount as you grow | ✓ Add users, not employees | × Hire #2 at ~40 staff | — Hire #4 at ~80 staff |
| Knows your business intimately | — Quarterly business reviews | ✓ Yes — legitimate edge | ✓ Yes |
Recent engagements
Real Fusion-Computing engagements adjacent to this service.
- Scaling a Design Studio: 35 to 205 users
Zero unplanned downtime through a 4-month phased deployment. - Co-Managed IT for a GTA Construction Firm
60% ticket-backlog cut and 97% patch compliance in 90 days. - Marketing Agency Cyber Recovery
Stabilized in 72 hours after a ransomware breach; gap closed in week one.
Security program led by
Mike Pearlstein, CISSP
CEO, Fusion Computing · 14 years advising Canadian businesses on security architecture
CISSP (Certified Information Systems Security Professional) is held by fewer than 1% of Canadian MSP leaders. Every Fusion engagement includes a quarterly CISSP-led security review of your environment, mapped to CIS Controls v8.1 and the control framework your auditor or cyber insurer is asking about.
“We switched to Fusion after our old MSP took 48 hours to respond to a server failure. Fusion had us back online the same day. Their team knows our systems and our people by name.”
Sandra M., CEO
Industrial Supply Company, Toronto
4.9★ average across Fusion Google reviews · Read more reviews
How Fusion compares to a break-fix shop and a national MSP
The three MSP buying options we see most often. Straight comparison.
The first-month guarantee
If Fusion does not hit our stated 93% first-contact resolution rate in your first month of service, month two is on us. No arguments, no proration games. We measure it, we show you the report, and if we miss, you do not pay. We have not missed yet.
Real Fusion client stories
Published case studies. Real outcomes, documented.
Book a Consultation today
100 King Street West, Suite 5700
Toronto, ON M5X 1C7
(416) 566-2845
64 Hatt Street, Mailbox 44
Dundas, ON L9H 7T6
(416) 566-2845
Serving the Lower Mainland
(604) 800-7788
Toll-free 1-888-541-1611
