Managed IT Services for Peterborough Businesses
For Peterborough businesses in Peterborough County, managed IT services has to handle an education (Trent University, Fleming College)-heavy local economy and the cross-pollination with Port Hope and Lindsay. Anchored by Trent University and the GE Peterborough aerospace heritage, Peterborough firms are best served by a provider that provides fixed-fee managed IT with CISSP oversight. Fusion Computing does exactly that, with pricing at $180/user/month fully managed; co-managed priced separately based on scope.
According to the Canadian Centre for Cyber Security’s 2025-2027 Ransomware Threat Outlook, ransomware remains the top cybercrime threat to Canadian critical infrastructure, with AI-assisted attacks becoming cheaper and harder to detect.
According to OSFI’s 2025-2026 Annual Risk Outlook, Canadian federally-regulated financial institutions face continuous cyber-attack pressure requiring operational-resilience investments.
According to IBM’s 2024 Cost of a Data Breach report, organizations using managed detection and response services shorten the breach lifecycle by 108 days on average, the single largest variable in total breach cost.
According to the Cyber Centre’s 2024 reporting, 336 pre-ransomware notifications were issued to Canadian organizations, saving an estimated $18 million in potential losses.
Peterborough is home to Trent University, Fleming College, and the GE Peterborough aerospace heritage, a research-and-manufacturing mix that creates distinct IP-protection requirements.
“We price managed IT for Peterborough County the way we’d want to buy it: $180/user/month fully managed, co-managed priced separately based on scope, no surprise invoices, no hardware markup, no long lock-in.” , Mike Pearlstein, CISSP, CEO, Fusion Computing
Managed IT for Peterborough’s nuclear supplier base, PRHC health ecosystem, and Trent-Severn corridor firms
Fusion runs managed IT for the operational core of Peterborough: GE Hitachi Nuclear Energy Canada’s BWRX-300 supply-chain partners on Monaghan Road, mid-market firms serving Peterborough Regional Health Centre under PHIPA, and multi-site operators along the Highway 115 and 7 corridor that need one consistent stack from Cobourg through Lindsay. One fixed monthly cost, CISSP-led, with documented supplier-grade controls built in.
first-contact resolution
per user / month
certified security leadership
Managed IT for Peterborough’s three working realities
Peterborough is roughly 85,000 residents but anchors a much larger Kawartha and Trent-Severn corridor economy. The IT difference from a generic GTA suburb is supplier-chain weight: a nuclear ecosystem on one side, a regional hospital and its medical-supplier network on another, and Trent University and Fleming College research workloads on a third. Each one has its own audit pattern.
Nuclear supply chain (GE Hitachi Monaghan Road and OPG-tied suppliers)
GE Hitachi Nuclear Energy Canada on Monaghan Road anchors a small-modular-reactor supply chain across Peterborough, and OPG’s Pickering refurbishment program keeps downstream suppliers active for years. CNSC-aligned supplier controls (access management, change control, evidence retention, supplier security questionnaires) become baseline. We document the controls in the format the prime contractor’s procurement team asks for.
PHIPA-driven medical and PRHC-supplier firms
Peterborough Regional Health Centre anchors a regional medical-supply and clinical-services ecosystem. PHIPA controls (audit trails, access reviews, breach reporting, encrypted data flow with the hospital) are tightening every renewal. Onboarding includes a PHIPA gap review, encrypted-channel documentation, and a quarterly evidence pack ready for the hospital’s privacy team.
Trent-Severn manufacturing, construction, and research-adjacent firms
Manufacturing legacy in Peterborough (Quaker Oats, Kawartha Dairy among them) plus construction firms working the Trent-Severn corridor under CCDC frameworks, plus research-adjacent vendors serving Trent University and Fleming College. Multi-site networking from Peterborough through Lindsay and Cobourg, plus documented IT controls that satisfy prime-contractor and CCDC requirements.
Three managed-IT patterns we see in Peterborough every quarter
These are the failure modes we repeatedly fix. If any of them sound familiar, keep reading.
The nuclear-supplier on Monaghan Road whose supplier-security questionnaire returned ‘incomplete’
A tier-2 supplier into GE Hitachi or an OPG-program prime received a 60-question supplier-security questionnaire and the answers came back vague. Procurement flagged the controls gap, the contract review stalled, and the firm is now staring at lost revenue. We close the gap with documented access management, change control, MFA enforcement, evidence retention, and a written incident-response runbook the prime’s security team will accept.
The PRHC-supplier whose hospital integration broke at a Friday 4 p.m. file drop
A medical-supply firm exchanges encrypted files with PRHC on a weekly schedule. A certificate expired, the file drop failed, and nobody noticed until the hospital’s privacy team asked for the audit log. We rebuild the integration on monitored encrypted channels, document the data flow for PHIPA, and add expiry alerting so the failure never reaches the privacy office again.
The multi-site Trent-Severn firm running three IT stacks across three towns
Head office in Peterborough, a warehouse in Lindsay, a satellite in Cobourg. Three different routers, three different backup approaches, three different MSPs over the years. Patching is inconsistent and nobody is sure which site has which controls. We consolidate onto one stack with consistent endpoint, backup, MFA, and reporting across all three sites, and produce a single monthly report leadership can actually read.
What makes managed IT different in Peterborough
Nuclear-supplier-grade controls as baseline
GE Hitachi BWRX-300 supply chain on Monaghan Road and the OPG Pickering refurbishment program drive supplier-security expectations into the Peterborough mid-market. We carry the documentation patterns CNSC-aligned procurement teams ask for so a supplier-security questionnaire is a one-week exercise, not a six-month panic.
Multi-site Trent-Severn coverage from one stack
Peterborough head offices commonly have a Lindsay, Cobourg, Bobcaygeon, or Bridgenorth site attached. We design one consistent endpoint, backup, MFA, and monitoring stack across all of them, dispatched from a team that drives the 115 and 7 corridor weekly.
PHIPA-fluent for PRHC-tied medical work
Peterborough Regional Health Centre integrations carry PHIPA obligations the average MSP has never read. Our security lead carries PHIPA controls documentation, encrypted-channel patterns, and breach-reporting runbooks ready to drop into a hospital privacy-team review.
Lansdowne Street and Highway 115 dispatch geography
We dispatch up the 115 from the GTA on the same morning we open a ticket. Our on-site engineer knows the difference between a Lansdowne Street commercial unit, an industrial site near Monaghan, and a Kawartha-corridor satellite. No surprise drive-time line items.
Managed IT Services in Peterborough: What’s Included
Managed IT services in Peterborough include 24/7 remote monitoring, help desk support, Microsoft 365 administration, cybersecurity, patch management, backup and disaster recovery, vendor coordination, and vCIO strategic planning. A managed service provider (MSP) in Peterborough delivers these proactively under a fixed monthly fee.
TL;DR
Fusion Computing delivers managed IT services in Peterborough with 24/7 monitoring, help desk support, cybersecurity, Microsoft 365 administration, patch management, backup and disaster recovery, and strategic IT planning. We serve Peterborough businesses under a predictable monthly contract with CISSP-certified engineers and 15-minute average response times.
Fusion runs the full managed IT stack for Peterborough businesses: 24/7 monitoring, patching, Microsoft 365 administration, cybersecurity, backup, and a help desk staffed by engineers who know your environment. One monthly cost. No per-incident surprises.
- 24/7 remote monitoring and patch management
- Help desk & technical support (93% first-contact resolution)
- Managed cybersecurity: Huntress MDR, SentinelOne, Fortinet firewalls
- Microsoft 365 administration and Copilot enablement
- Backup & disaster recovery
- Virtual CIO & strategic IT planning
- On-site support across Peterborough, Lakefield, Bridgenorth, and Norwood
Help Desk and Remote IT Support
Your team contacts senior engineers directly. Most issues resolve remotely within 15 minutes. No ticket queue, no script readers.
Security, Patching, and Compliance
Every engagement includes MFA enforcement, endpoint protection, and automated patching aligned to CIS Controls v8.1. CISSP-certified security leadership.
Microsoft 365 and Cloud Management
Full M365 administration: licensing, Teams, SharePoint, OneDrive backup, and Copilot readiness. One team manages your entire cloud stack.
Fusion Computing delivers managed IT services in Peterborough with a 93% first-contact resolution rate, meaning most technical issues resolve in a single interaction without escalation. Pricing ranges from $180/user/month and includes 24/7 monitoring, help desk, cybersecurity, Microsoft 365 management, and backup. With no per-incident fees or long-term contracts.
Managed IT Services Pricing in Peterborough
On-site response to Peterborough averages four to six hours depending on severity. The 115-kilometre distance from Toronto means remote-first triage is critical. Most issues resolve remotely within 30 minutes. For hardware failures or network outages, a dispatched technician can reach the city via Highway 115 within a half-day window.
Real Peterborough pricing examples
- A 12-person Trent-area research spinout with grant-compliance obligations: approximately $2,500 to $3,500 per month, including data classification and grant-audit evidence support
- A 20-person PRHC-adjacent imaging clinic with PHIPA obligations: approximately $4,500 to $6,000 per month, including access logging and quarterly partner-review evidence
- A 30-person nuclear-ecosystem manufacturer with CNSC-aligned supplier requirements: approximately $7,500 to $10,500 per month, including network segmentation and documented change control
Fusion charges $180/user/month for fully managed IT services in Peterborough. No hidden fees, no per-incident surcharges. One predictable monthly cost covers monitoring, help desk, security, patching, and strategic planning.
Co-managed IT is priced separately based on scope. Contact us for a custom quote →
Why Peterborough Businesses Switch to Fusion
Most businesses that switch to Fusion do it after a bad experience with a previous MSP. The pattern is consistent: tickets that go three days without resolution, vague answers from whoever answers the phone, and a support model built around billing hours rather than fixing problems.
Fusion resolves 93% of issues on first contact. The MSP industry average is roughly 70%. The gap comes from how we staff: you reach an experienced engineer, not a tier-1 rep reading from a script. That engineer already knows your Microsoft 365 environment, your line-of-business applications, and your hardware.
Fusion is Canadian-owned and has operated since 2012. Your data stays in Canada. Security leadership holds the CISSP. The standard for cybersecurity certification. CIS Controls v8.1 alignment is built into every managed IT engagement.
Fusion Computing is a CISSP-certified managed service provider that has supported Canadian businesses since 2012. Security operations align to CIS Controls v8.1, the same framework used by enterprises, applied to organizations with 10 to 150 employees. Fusion Computing is Canadian-owned, and all client data remains in Canada.
Need help desk and break-fix support instead of full managed IT? See IT Support Peterborough →
Part of Fusion’s managed IT services Toronto and national managed IT services network.
Peterborough Business Landscape
Peterborough sits 90 minutes northeast of Toronto at the intersection of Highway 115 and Highway 7, serving as the economic hub for the Kawarthas and eastern Ontario. George Street downtown is the commercial core. Law offices, financial advisors, insurance brokerages, and government services in a walkable historic district centred on Confederation Square.
The Parkway corridor along Lansdowne Street and Clonsilla Avenue houses the city’s industrial and big-box commercial base. GE Hitachi Nuclear on Monaghan Road is one of the area’s largest private employers, manufacturing CANDU reactor components. The Quaker Oats plant (now PepsiCo) on George Street North has operated since 1902. Trent University on the Otonabee River employs over 1,500 people and generates research spin-offs in environmental science and Indigenous studies. Peterborough Regional Health Centre (PRHC) anchors healthcare employment.
What Peterborough Businesses Need from IT
Nuclear-sector firms need continuous compliance monitoring and documented security controls. Healthcare practices around PRHC need PHIPA-compliant IT with proper backup and access management. Professional services firms on George Street need Microsoft 365 that works reliably and cybersecurity that satisfies E&O insurers. Manufacturing operations need 24/7 monitoring. The common thread is that Peterborough businesses need real engineers, not ticket-routing call centres.
Peterborough Business Resources
How We Reach Peterborough
From Fusion’s Toronto office at 100 King Street West, Peterborough is 90 minutes northeast via the 401 East to Highway 115 North. We exit at Lansdowne Street for the Parkway commercial corridor, or continue to George Street for downtown. The drive is straightforward once past the 401/115 interchange. Remote support resolves most issues instantly; on-site dispatch is same-day when required.
Get directions from Fusion’s Toronto office to Peterborough →
Related Resources
How Fusion Works in Peterborough
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a technology assessment that maps your current infrastructure, identifies vulnerabilities, and benchmarks performance against industry standards. This is free and takes 2 to 5 business days.
Onboarding
If we’re a fit, we execute a 30-day onboarding that migrates monitoring, patching, and backup systems under Fusion’s management without disrupting daily operations.
Ongoing Support
From there it’s ongoing managed support with 24/7 monitoring, quarterly business reviews, and proactive infrastructure planning so your technology evolves with your business.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Peterborough businesses.
Three Peterborough scenarios we’ve worked through
Names and some details changed. Patterns are exact.
A 45-person tier-2 nuclear supplier with a 60-question supplier-security questionnaire
Their prime contractor sent a controls questionnaire tied to a new SMR-program contract. Answers were partial and the procurement review froze. We ran a four-week controls gap workshop, documented access management and change control end-to-end, deployed MFA across the production environment, and produced a written incident-response runbook. The prime’s security team accepted the resubmission and the contract review reopened.
A 25-person PRHC-tied medical-supply firm whose weekly file drop broke for a month
Their SFTP certificate expired without alerting and four weekly file drops to the hospital silently failed. The hospital’s privacy team flagged the audit-log gap. We rebuilt the integration on monitored encrypted channels, documented the data flow for PHIPA, added certificate-expiry alerting at 60 and 30 days, and produced an audit-trail backfill the privacy team accepted as remediation.
A 70-person Trent-Severn manufacturer running three separate IT setups across three towns
Head office in Peterborough, plant in Lindsay, warehouse in Cobourg. Three vendor relationships, three patching cadences, three backup approaches. We consolidated onto one stack across all three sites in 90 days with consistent endpoint, immutable off-site backup, MFA, and a single monthly executive report. Their CFO’s first comment on month-one was that he could finally read it.
Frequently Asked Questions
Why this matters in Peterborough: Peterborough’s economy mixes Trent University and Fleming College research, Peterborough Regional Health Centre and its surrounding PHIPA-regulated clinic network, food and beverage processing, paper and converting, and a sizeable cottage-country tourism inflow along Highway 28 and the Trent-Severn Waterway. Statistics Canada labour force data shows the Peterborough census metropolitan area carries a heavier health-care, education, and manufacturing share than the provincial average, which means a single ransomware event can stop billing at a clinic, freeze a production line, or expose student records governed by the Information and Privacy Commissioner of Ontario. The Canadian Centre for Cyber Security continues to flag healthcare and manufacturing as priority targets in its national threat assessments, and the Canadian Anti-Fraud Centre logs steady phishing and business-email-compromise volumes against Eastern Ontario SMBs. Documented managed IT controls, audit-ready evidence, and a 15-minute response standard turn those baselines from open exposure into measurable risk reduction. Sources: statcan.gc.ca, cyber.gc.ca, ipc.on.ca, antifraudcentre-centreantifraude.ca.
. Managed IT Services in Peterborough
We supply into GE Hitachi or an OPG-program prime. Do you handle CNSC-aligned supplier controls?
Yes. Our security lead carries the documented control patterns CNSC-aligned procurement teams ask for: access management, change control, MFA enforcement, evidence retention, incident-response runbooks, and supplier-security questionnaire responses. We sit through the procurement review with you and answer the prime’s follow-up questions directly.
Our firm shares encrypted data with Peterborough Regional Health Centre. Are you PHIPA-fluent?
Yes. PHIPA controls (audit trails, access reviews, encrypted channels, breach reporting, retention) are baseline in our onboarding for any PRHC-tied client. We document the data flow end-to-end, monitor the integration for silent failures, and produce a quarterly evidence pack the hospital’s privacy team will accept.
We have sites in Peterborough, Lindsay, and Cobourg. Can you run them as one environment?
Yes. We design one consistent endpoint, backup, MFA, patching, and monitoring stack across all sites, and dispatch engineers up the 115 and 7 corridor as routine work. Multi-site Trent-Severn coverage is one of the patterns we run most.
Construction firm working a Trent-Severn project under a CCDC contract. Does your IT documentation support that?
Yes. CCDC-driven projects increasingly require documented IT controls (access management, mobile-device protection on field laptops, backup and recovery for project files, incident reporting). We produce the documentation in the format prime contractors and project administrators ask for.
How fast can you onboard a 40-person Peterborough firm?
Four weeks from contract signature to first monthly service review. Week one is discovery and inventory. Week two is RMM, EDR (SentinelOne), MDR (Huntress), and MFA enforcement. Week three is backup, patching, and change control. Week four is the first monthly report. For nuclear-supplier or PHIPA clients we layer controls-documentation work into weeks two and three.
Can you dispatch on-site to Peterborough the same day from the GTA?
Yes. We carry standing dispatch up the 115 and 7 corridor and reach Peterborough, Lindsay, Cobourg, and the Kawartha-corridor satellites on the same business day for any ticket opened by mid-morning. After-hours and weekend on-site for critical incidents is in the contract, not billed separately.
Reviewed personally by Mike Pearlstein, CISSP.
Before you fill out the form
Here is what happens after you hit send
- Within 1 business day, you hear back from Mike.Mike Pearlstein, CISSP, reviews every inbound request himself. Not a junior rep. Not a sales pitch.
- A 30-minute scoping call, in plain English.We size the work, name a price, and tell you straight up if we are not the right fit. No 80-slide decks.
- Local team. Data stays in Canada.Your tickets are answered from our Mississauga office. Your data sits on Canadian infrastructure, by design.
Ready to talk managed IT?
Tell us about your business and what your current IT looks like. We respond within one business day with a fixed-price scoping call.
Or call us directly: (416) 865-3219
How much does managed IT support cost for a Peterborough business?
Managed IT services in Peterborough typically cost $180/user/month. Pricing depends on user count, locations, scope, and security requirements. No hidden fees.
Do you provide on-site IT support in Peterborough?
Yes. Fusion serves Peterborough and surrounding areas with on-site and remote support. Our Toronto team coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Peterborough?
Yes. Many Peterborough businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning. All from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
Do you offer co-managed IT?
Yes. Fusion works alongside your internal IT team for monitoring, security, after-hours coverage, and overflow support. Learn more →
Tools your team already uses. Managed and supported by Fusion
Mike Pearlstein, CISSP. CEO, Fusion Computing
Fusion has served GTA businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1. The same framework used by enterprises, applied to businesses with 10 to 150 employees.
Fusion Computing is a member of the Vaughan Chamber of Commerce.
Nearby Service Areas
What if your situation is different?
The objections we hear most often, answered straight.
We already have a break-fix shop we like
Keep them for hands-on work if the relationship works. Many of our clients run a hybrid: break-fix for after-hours hands-on, Fusion for security, compliance evidence, 24/7 monitoring, and the strategic IT work. You do not have to choose one.
Our business is under 15 people. Are we too small?
Sometimes. If you are a 10-person office with basic needs and no compliance exposure, a good break-fix shop plus Microsoft 365 admin may be enough. If you carry any regulated-profession obligation (Law Society, PHIPA, OSC), cross-border data flow, or buyer-side compliance, the answer changes. We will tell you straight if Fusion is overkill.
Will you try to lock us into a 3-year contract?
No. Our standard is a one-year initial term to cover onboarding investment, then month-to-month. If we are not delivering, you leave. This is on purpose. Long-term contracts hide poor service.
What if we do not click with your engineers?
We swap them. Every account has a named senior engineer and a backup, and if the fit is wrong we rotate until it works. That is written into the service agreement.
Our cyber insurer specified a particular MSP
That is becoming more common. Most insurers accept any MSP whose controls align to CIS Controls v8.1 (ours do), and we can produce the evidence to satisfy an underwriter who has not heard of us. If they insist on a specific partner, that is usually negotiable. Start the conversation with your broker.
We had a bad experience with our last MSP
Most people we talk to have. We ask specifically about that experience on the first call so we can avoid repeating the specific failure mode. The 93% first-contact resolution guarantee is built for this conversation.
What is changing in Peterborough right now
OPG’s $26.8B Pickering Nuclear refurbishment, approved by Ontario in November 2025, deepens the nuclear-supply-chain role of Peterborough’s GE Hitachi Nuclear operation on Monaghan Road. 30,500 jobs are expected across the refurbishment with 6,700 sustained through station operation, deepening demand for CNSC-aligned supplier controls.
The average cost of IT downtime for a Canadian SMB is $5,600 per minute of unplanned outage
Source: Gartner, 2024 IT Infrastructure and Operations Survey
The real cost of in-house IT vs managed IT
For a 50-person firm in Ontario or BC. Salary data from 2025 PayScale and Hays GTA IT compensation surveys.
Internal IT manager + junior tech
- IT manager salary: $95,000 to $125,000
- Junior tech salary: $55,000 to $70,000
- Benefits (30%): $45,000 to $58,500
- RMM + EDR + backup + M365 admin tools: $35,000/year
- Training + certs: $8,000/year
- Vacation, sick, turnover: you cover the gap
- 24/7 coverage: not possible with 2 people
Total: $238,000 to $296,500 per year
Fusion managed IT
- 24/7 help desk with on-call escalation
- Named senior engineer on your account
- CISSP-led quarterly security review
- Full tooling stack included (RMM, EDR, MDR, backup)
- No turnover gap, no sick-day gap
- Compliance evidence as routine deliverable
$180 to $250 per user/month (~$108,000-$150,000 for 50 people)
Most firms at 25 to 75 users save $80,000 to $150,000 per year on Fusion vs. a comparable in-house team and get 24/7 coverage they could not build internally.
Where Fusion runs managed IT in Peterborough
Fusion’s managed-service work in Peterborough anchors to GE Hitachi Nuclear Energy Canada’s BWRX-300 supply-chain footprint on Monaghan Road, the Peterborough Regional Health Centre (PRHC) medical-supplier ecosystem, Trent University and Fleming College on the research side, the Lansdowne Street commercial corridor, and the Highway 115 / 7 multi-site Trent-Severn dispatch corridor running through Cobourg and Lindsay. QBR cadence sizes to nuclear-supplier and PHIPA audit cycles.
Anchor employers and corridors
- GE Hitachi Nuclear Energy Canada (Monaghan Road, BWRX-300)
- Peterborough Regional Health Centre (PRHC)
- Trent University + Fleming College research cluster
- Lansdowne Street commercial corridor
- Highway 115 / 7 Trent-Severn dispatch corridor
- OPG Pickering refurbishment downstream supplier feeder
- Quaker Oats + Kawartha Dairy manufacturing legacy
- Multi-site satellites in Lindsay, Cobourg, Bobcaygeon
Industry mix and compliance pressure
- Nuclear supply chain: CNSC + GE Hitachi / OPG supplier-cyber
- PRHC-tied medical / clinical: PHIPA + Ontario Health
- Trent / Fleming research vendors: Tri-Council privacy + IP
- Construction firms: CCDC documentation cadence
- Multi-site SMB: Trent-Severn corridor consolidation
Fusion vs the alternatives
| Fusion managed IT | Break-fix MSP | In-house IT manager | |
|---|---|---|---|
| Response time / SLA | ✓ 15-min P1, written SLA | × Best-effort, ticket queue | — Fast if at desk |
| Pricing model | ✓ Fixed monthly per user | × Hourly — budget spikes | — Salary + benefits |
| Annual cost (25-user SMB) | ~$54K all-in | $30K–$90K, unpredictable | $95K–$120K loaded |
| Coverage hours | ✓ 24/7/365 | × Business hours | × 9-to-5, one timezone |
| Security operations | ✓ 24/7 SOC + Huntress MDR | × Reactive only | — Limited by one skill set |
| Compliance evidence | ✓ Audit-ready exports | × By request, billable | — Spreadsheets, manual |
| Documentation | ✓ Kept current in IT Glue | × Usually absent | — Confluence if lucky |
| Vendor management | ✓ Single point of contact | × You call each vendor | — Whoever pays the bill |
| Strategic IT planning | ✓ CISSP-led vCIO quarterly | × None | — Sometimes the CFO |
| Backup + DR | ✓ Tested quarterly | × Configured once, forgotten | — Hope it works |
| On/offboarding | ✓ Documented + auditable | × Ad-hoc, billable hours | — Spreadsheet checklist |
| Replace someone | ✓ One call to Fusion | × Find a new provider | × Recruit, hire, ramp 6 mo |
Fusion vs hiring your own IT team
| Fusion managed IT | Hire 1 IT person | Hire 3-person team | |
|---|---|---|---|
| Direct annual cost (25 users) | ~$54K ($180/user × 25 × 12) | $85K–$110K loaded | $240K–$300K loaded |
| Sick day / vacation coverage | ✓ Team rotation, no gaps | × Office is unsupported | ✓ Internal rotation |
| After-hours response | ✓ 24/7 NOC included | × On-call if they answer | — Rotating, costs extra |
| Skill breadth | ✓ M365, Fortinet, Azure, MDR | × One person can’t master all | — Better but still narrow |
| CISSP-level security review | ✓ Included | × Rare at $85K salary | — If you hire a senior |
| Time-to-onboard new tool | ✓ Days — we’ve deployed it before | × Weeks of learning | — Faster, but billable time |
| Audit evidence cadence | ✓ Continuous | × Last priority | — Quarterly if disciplined |
| Replacement risk if quits | ✓ Zero — team continuity | × 3–6 month gap | — Survivable but painful |
| Recruiting cost | ✓ $0 | $10K–$20K per hire | $30K–$60K total |
| Headcount as you grow | ✓ Add users, not employees | × Hire #2 at ~40 staff | — Hire #4 at ~80 staff |
| Knows your business intimately | — Quarterly business reviews | ✓ Yes — legitimate edge | ✓ Yes |
Recent engagements
Real Fusion-Computing engagements adjacent to this service.
- Scaling a Design Studio: 35 to 205 users
Zero unplanned downtime through a 4-month phased deployment. - Co-Managed IT for a GTA Construction Firm
60% ticket-backlog cut and 97% patch compliance in 90 days. - Marketing Agency Cyber Recovery
Stabilized in 72 hours after a ransomware breach; gap closed in week one.
Security program led by
Mike Pearlstein, CISSP
CEO, Fusion Computing · 14 years advising Canadian businesses on security architecture
CISSP (Certified Information Systems Security Professional) is held by fewer than 1% of Canadian MSP leaders. Every Fusion engagement includes a quarterly CISSP-led security review of your environment, mapped to CIS Controls v8.1 and the control framework your auditor or cyber insurer is asking about.
“We switched to Fusion after our old MSP took 48 hours to respond to a server failure. Fusion had us back online the same day. Their team knows our systems and our people by name.”
Sandra M., CEO
Industrial Supply Company, Toronto
4.9★ average across Fusion Google reviews · Read more reviews
How Fusion compares to a break-fix shop and a national MSP
The three MSP buying options we see most often. Straight comparison.
The first-month guarantee
If Fusion does not hit our stated 93% first-contact resolution rate in your first month of service, month two is on us. No arguments, no proration games. We measure it, we show you the report, and if we miss, you do not pay. We have not missed yet.
Real Fusion client stories
Published case studies. Real outcomes, documented.
Talk to Fusion today
100 King Street West, Suite 5700
Toronto, ON M5X 1C7
(416) 508-7802
64 Hatt Street, Mailbox 44
Dundas, ON L9H 7T6
(416) 566-2845
Serving the Lower Mainland
(604) 800-7788
Toll-free 1-888-541-1611
