Measured, not surveyed
Canadian SMB IT & Security Benchmarks
Every figure on this page comes from Fusion Computing’s own Canadian SMB client work and is anonymized before publication. Each benchmark names its cohort, links to its source write-up, and we mark any measurement details we keep private. No vendor surveys, no estimates.
Compiled by a CISSP-led team serving 10-to-150-user businesses from Toronto, Hamilton, and Metro Vancouver since 2012.
Device and identity hygiene
These benchmarks cover unmanaged-device prevalence at onboarding, password-audit pass rates, and the calendar behind an MFA rollout.
Unmanaged devices at onboarding
Across our 41 Canadian SMB client fleets, the median at the point of onboarding is 2.4 unmanaged devices per 10 staff. The figure is anonymized client data drawn from intake audits and holds as a Fusion Computing internal benchmark from Q2 2026.
Method and context: mobile device management for Canadian SMBs
Password audit pass rate
Across 47 Canadian SMB credential audits through Q1 2026, fewer than 1 in 5 accounts cleared all three tests on the first sweep: at least 15 characters, unique to that one account, and absent from a breach blocklist. The rollouts that finished cleanly shared one trait: vault enrollment was a hard gate before day-one access.
MFA rollout calendar
A full end-to-end MFA rollout for a 25-to-150-person firm is dominated not by technology but by people: staff training and SMS elimination consume roughly 60% of the calendar. Fusion Computing internal benchmark from Q1 2026.
Phishing, fraud, and incident response
What phishing metric best predicts whether a security incident gets contained? Report rate, not click rate. Across 41 Canadian SMB client fleets we measured that how quickly staff report a live phish predicts a contained incident far better than how few people click. Clicks tell you exposure; a fast report gives the response desk the head start that actually stops the intrusion.
These benchmarks cover phishing report rate and how confirmed ransomware containments start. They also cover a callback rule that stopped four confirmed wire-fraud attempts in a 90-day window through Q1 2026.
The phishing number that predicts containment
Across our 41 Canadian SMB client fleets we measured report rate, rather than click rate, as the number that predicts a contained incident. A team that reports a live phish right away gives the response desk a usable head start. Anonymized client data; Fusion Computing internal benchmark from Q2 2026.
Wire fraud: the callback rule
Across our 184 Canadian SMB client engagements through Q1 2026, the strongest control we deploy against payment fraud is a written callback rule: verify by phone to a known internal extension before any new payee, any wire above CA$10,000, or any credential reset for finance staff. In a single 90-day window through Q1 2026, that one rule stopped four confirmed wire-fraud attempts.
Method and context: the state of cybersecurity in Canada 2026
Ransomware containment on remote endpoints
Across our 90+ Canadian SMB client engagements through Q1 2026, every confirmed ransomware containment on a remote endpoint started the same way: detection isolated the machine before anyone picked up a phone. Containment speed is a tooling property, not a heroics property.
How to read these numbers
Each benchmark is drawn from a named cohort (client fleets, credential audits, or engagements), states the quarter where the measurement carries one, and is anonymized before publication. Cohort sizes differ by metric because not every client environment produces every measurement. Where a figure has a measurement basis we keep private, the page says so rather than inventing a methodology.
Figures are re-measured as new quarters of client data accumulate, and this page reflects the most recent published benchmark for each metric. The linked article for each benchmark provides source context.
Operations and audit findings
These benchmarks cover what a first network audit finds, how remediation ownership changes clearance time, and the gap between backup dashboards and restore evidence.
What dominates a first network audit
Across our 41 Canadian SMB client fleets, the same three items dominate a first audit: firewall rules with no owner, VPN accounts belonging to departed staff, and guest wireless bridged into the corporate VLAN. None of the three needs a pen test to find, and all three routinely survive one.
Named owners clear findings; ownerless findings age
Across our 41 Canadian SMB client fleets, configuration and segmentation findings clear in 30 to 60 days once an owner is named. Findings that arrive without an owner sit until the following year’s test re-reports them. Anonymized client data; Fusion Computing internal benchmark from Q2 2026.
Backup dashboards vs restore evidence
Across our roughly 40 managed Canadian client environments, the recurring finding is that backup dashboards look healthier than restore evidence does. A tested restore shows that backup data can be recovered. A green dashboard alone does not.
First-contact resolution
93% of support issues across our managed Canadian client base are resolved on first contact. The measurement basis is internal and kept private; the figure is the one we publish across our service pages.
Frequently asked questions
Where do these benchmarks come from?
Every figure is measured across Fusion Computing’s own managed Canadian SMB client base and anonymized before publication. Each benchmark names its cohort (client fleets, credential audits, or engagements) and links to its source write-up; any measurement details we keep private are marked as such.
Can I cite these figures?
Yes. Cite them as Fusion Computing internal benchmarks and include the quarter where one is shown. The linked article provides source context for the figure; private measurement details are marked on this page.
How often are the benchmarks updated?
Figures are re-measured as new quarters of client data accumulate, and this page reflects the most recent published benchmark for each metric. The modification date on this page reflects the last review.
How does my business compare?
A cybersecurity assessment checks the same control areas behind several of these benchmarks, including unmanaged devices, credential hygiene, detection coverage, and restore evidence. The written report shows your current control findings and remediation priorities.
See where your environment sits
A 30-minute conversation with a senior Canadian engineer to identify which benchmarks apply to your environment and what evidence we would need to compare you.
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