Managed IT Provider RFP Kit + Vendor Scorecard
The 12 questions that separate a real managed IT provider from a break-fix shop with a nicer website, plus a fillable weighted scorecard to compare up to three vendors apples to apples. Built for Canadian businesses with 10 to 150 staff.
Free. No spam. The RFP question-set PDF is included.
Choosing an MSP is a three-to-five-year decision. Most people make it on a referral.
Switching or hiring a managed IT provider shapes your security, your uptime, and your budget for years. Yet most small and mid-sized businesses pick one on a gut feel and a golf-course recommendation. This kit gives you the questions that actually separate a real MSP from a break-fix vendor, and a scorecard that turns three sales pitches into one comparable number.
What is inside the kit
- The 12 questions that matter, from written SLAs to whether a senior engineer or a tier-1 queue picks up
- The red flags that should override any good score (no SLA in writing, per-incident billing, no named references)
- A fillable weighted scorecard to rate up to three vendors, with an automatic apples-to-apples total
- Weightings already set for a typical 10-to-150-user Canadian business
- Guidance on how to read the result and what to get in writing before you sign
Want it emailed to you?
Enter your details and we will send the scorecard and the question-set PDF, plus a short note on what to watch for at your size.
Choosing an MSP: FAQ
What questions should I ask a managed IT provider?
Start with the written response SLA, the first-contact resolution rate, what security is included in the base price, and whether pricing is flat per-user or per-incident. The kit walks through all twelve, with the red flags that should override a good sales pitch.
What are the red flags when hiring an MSP?
A provider that will not put the SLA, security stack, or pricing model in writing; per-incident billing; no named references your size; and no documented onboarding plan. Any one of these should give you pause regardless of how good the demo looked.
Is the kit really free?
Yes. Download the scorecard directly above, or have it emailed with the question-set PDF. No cost and no obligation, even if Fusion is not on your shortlist.
Want a second opinion on your shortlist?
Build your shortlist, then send it to us. We will review it with you on a free 30-minute call, no obligation, even if we are not one of the options.
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