Managed IT Services in Burnaby for Small and Mid-Size Businesses
Burnaby managed IT support backed by a local team. Same-day on-site when it matters. Fast remote resolution for everything else.
Burnaby is Metro Vancouver’s second-largest city and a hub for film production, visual effects studios, and technology companies clustered around the Metropolis and BCIT corridor. These businesses depend on high-availability infrastructure, large file transfer workflows, and endpoint security across creative and engineering teams. Your team reaches experienced engineers who already know your environment — not a script reader or a ticket queue. Whether you need a fully managed IT department or co-managed support alongside your internal team, Fusion is built for Metro Vancouver businesses with 10 to 150 employees.
first-contact resolution
per user / month
certified security leadership
Managed IT Services in Burnaby: What’s Included
Managed IT services in Burnaby include 24/7 remote monitoring, help desk support, Microsoft 365 administration, cybersecurity, patch management, backup and disaster recovery, vendor coordination, and vCIO strategic planning. A managed service provider (MSP) in Burnaby delivers these proactively under a fixed monthly fee.
TL;DR
Fusion Computing delivers managed IT services in Burnaby with 24/7 monitoring, help desk support, cybersecurity, Microsoft 365 administration, patch management, backup and disaster recovery, and strategic IT planning. We serve Burnaby businesses under a predictable monthly contract with CISSP-certified engineers and 15-minute average response times.
As your managed service provider in Burnaby, Fusion monitors your environment around the clock, patches vulnerabilities before they’re exploited, manages your Microsoft 365 stack, and owns your security posture.
- 24/7 remote monitoring and patch management
- Help desk & technical support (93% first-contact resolution)
- Managed cybersecurity: Huntress MDR, SentinelOne, Fortinet firewalls
- Microsoft 365 administration and Copilot enablement
- Backup & disaster recovery
- Virtual CIO & strategic IT planning
- On-site support across Burnaby, Metrotown, Brentwood, Lougheed, Edmonds, Deer Lake
Help Desk and Remote IT Support
Your team contacts senior engineers directly. Most issues resolve remotely within 15 minutes. No ticket queue, no script readers.
Security, Patching, and Compliance
Every engagement includes MFA enforcement, endpoint protection, and automated patching aligned to CIS Controls v8.1. CISSP-certified security leadership.
Microsoft 365 and Cloud Management
Full M365 administration: licensing, Teams, SharePoint, OneDrive backup, and Copilot readiness. One team manages your entire cloud stack.
Fusion Computing delivers managed IT services in Burnaby with a 93% first-contact resolution rate, meaning most technical issues resolve in a single interaction without escalation. Pricing ranges from $180 to $250 per user per month and includes 24/7 monitoring, help desk, cybersecurity, Microsoft 365 management, and backup — with no per-incident fees or long-term contracts.
Managed IT Services Pricing in Burnaby
Managed IT scales with Burnaby businesses through per-user pricing that adjusts as headcount changes. Tech companies at the Metrotown hub and film production firms in the Burnaby Lake area add seats without hardware procurement delays. Cloud-first infrastructure means new employees are fully provisioned within hours, not weeks.
Fusion charges $180 to $250 per user per month for fully managed IT services in Burnaby. No hidden fees, no per-incident surcharges — one predictable monthly cost covers monitoring, help desk, security, patching, and strategic planning.
Co-managed IT is priced separately based on scope. Contact us for a custom quote →
Why Burnaby Businesses Choose Fusion Computing
Burnaby businesses often outgrow their first MSP once they pass 20 users. The film and tech companies in Metrotown and Brentwood need an IT partner that understands high-bandwidth workflows, creative suite licensing, and compliance requirements that come with handling client IP.
- Canadian-owned since 2012 — PIPEDA-compliant, data stays in Canada
- CISSP-certified security leadership — CIS Controls v8.1 aligned
- Senior engineers, not a call centre — same people every time
- On-site within Metro Vancouver — Vancouver hub coordinates local visits
- Transparent pricing — $180–$250/user/month, no surprises
Tools your team already uses — managed and supported by Fusion
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Copilot
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Huntress MDR
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SentinelOne
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Fortinet
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ConnectWise
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NinjaOne
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HPE Aruba
Client Story
35 to 205 Users — No New IT Staff
A Metro Vancouver professional services firm scaled from 35 to 205 users over three years without adding internal IT headcount. Fusion handled every new-hire onboarding, the security stack, Microsoft 365 migrations, and two office expansions — all under a flat monthly cost.
Mike Pearlstein, CISSP — CEO, Fusion Computing
Fusion has served Canadian businesses since 2012. Our security leadership holds active CISSP certification and our approach is aligned to CIS Controls v8.1 — the same framework used by enterprises, applied to businesses with 10 to 150 employees.
Part of Fusion’s national managed IT services network.
Industries We Support in Metro Vancouver
Every industry has different compliance requirements, risk profiles, and operational pressures. Fusion works across a range of sectors in Metro Vancouver.
Technology
Education
Retail
Professional Services
How Fusion Works in Burnaby
Every engagement follows the same structured process, whether you’re a 10-person office or a 200-employee operation. No guessing, no scope creep, no surprises.
Assessment
We start with a technology assessment that maps your current infrastructure, identifies vulnerabilities, and benchmarks performance against industry standards. This is free and takes 2–5 business days.
Onboarding
If we’re a fit, we execute a 30-day onboarding that migrates monitoring, patching, and backup systems under Fusion’s management without disrupting daily operations.
Ongoing Support
From there it’s ongoing managed support with 24/7 monitoring, quarterly business reviews, and proactive infrastructure planning so your technology evolves with your business.
This process works because it’s been refined across 500+ Canadian businesses since 2012. We know what breaks, what gets missed, and what actually moves the needle for Burnaby businesses.
Managed IT for Burnaby’s Key Industries
Burnaby is home to technology, film production, professional services, and logistics firms in Metro Vancouver. Each industry brings specific technology requirements and compliance obligations that generic IT providers often miss.
Fusion has direct experience supporting businesses in Burnaby, Metrotown, Brentwood across these sectors. We understand the difference between a manufacturing firm that needs 24/7 uptime for production systems and a professional services firm that needs secure document management and client data protection. That context matters because it determines what we monitor, how we prioritize tickets, and which security controls we enforce.
Our team includes a CISSP-certified security lead who reviews every Burnaby client’s environment quarterly, ensuring your technology posture keeps pace with both business growth and evolving threats.
Why This Matters for Burnaby Businesses
The Canadian Centre for Cyber Security reports that 61% of Canadian SMBs experienced a cybersecurity incident in the past 12 months.
Managed IT providers reduce this exposure by maintaining patching schedules, monitoring for anomalies, and enforcing security baselines that in-house teams often lack the bandwidth to sustain.
Fusion’s managed IT clients in Metro Vancouver maintain 99.5% uptime and resolve 93% of issues on first contact — because prevention is built into the service, not bolted on after an incident.
Source: Canadian Centre for Cyber Security, “Baseline Cyber Security Controls for Small and Medium Organizations,” 2024
Related Resources
Frequently Asked Questions — Managed IT Services in Burnaby
How much does managed IT support cost for a Burnaby business?
Managed IT services in Burnaby typically cost $180 to $250 per user per month. Pricing depends on user count, locations, scope, and security requirements. No hidden fees.
Do you provide on-site IT support in Burnaby?
Yes. Fusion serves Burnaby and surrounding Metro Vancouver with on-site and remote support. Our Vancouver hub coordinates local visits. 93% first-contact resolution rate.
Can you act as our outsourced IT department in Burnaby?
Yes. Many Burnaby businesses with 10 to 75 users use Fusion as their complete outsourced IT department. Help desk, monitoring, security, vendor coordination, and strategic planning — all from one team.
What cybersecurity services are included?
All Fusion clients get Huntress MDR, SentinelOne endpoint protection, Fortinet firewalls, and 24/7 SOC monitoring. CIS Controls v8.1 aligned.
Do you offer co-managed IT?
Yes. Fusion works alongside your internal IT team for monitoring, security, after-hours coverage, and overflow support. Learn more →
Talk to a Fusion Engineer About Burnaby
A Fusion engineer follows up within 1 business day. Not a sales rep. An engineer. You get a straight answer on what your environment would cost to support and what we’d change in the first 30 days.
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