Question 1

What is included in managed IT support?

Accepted Answer

Managed IT support typically includes help desk access for your team, proactive monitoring and patching across endpoints and servers, Microsoft 365 administration, security oversight aligned to a recognized framework like CIS Controls v8.1, backup management and recovery testing, vendor coordination, and monthly reporting. At Fusion, every engagement also starts with a 90-day stabilization period to tighten permissions, improve documentation, and give leadership a cleaner operating baseline.

Question 2

How much does managed IT support cost for a Canadian business?

Accepted Answer

Cost depends on user count, locations, support scope, security requirements, and how much support debt already exists in the environment. A 25-user Canadian business typically pays between $100 and $250 per user per month depending on environment complexity, security requirements, and support scope for fully managed IT that includes help desk, monitoring, patching, security tooling, backup management, and vendor coordination. Fusion provides transparent per-user pricing. The first step is a free assessment that scopes your environment and gives you a clear cost picture.

Question 3

What is the difference between managed IT support and break-fix IT?

Accepted Answer

Break-fix IT means you call someone when something breaks, and you pay per incident. There is no monitoring, no patching schedule, no proactive security, and no one accountable for the health of the environment between calls. Managed IT support is a continuous service - your systems are monitored, maintained, patched, and secured on an ongoing basis. Issues are often caught and resolved before they affect users. Managed IT replaces reactive firefighting with a disciplined operating model.

Question 4

Do you offer co-managed IT support for businesses with internal IT staff?

Accepted Answer

Yes. Co-managed IT is a strong fit for businesses that already have one or two internal IT people but need more depth, after-hours coverage, security monitoring, patching discipline, or vendor coordination. Your internal team keeps ownership of projects and business-side change while Fusion handles the operational workload, overnight monitoring, and security tooling. This avoids the cost of hiring additional full-time staff while giving internal IT a real support structure.

Question 5

What are the benefits of outsourcing IT support instead of hiring in-house?

Accepted Answer

Outsourced IT support gives you access to a full team of experienced engineers, established security tooling, proven processes, and after-hours coverage - without the cost and risk of building it internally. A single in-house hire cannot cover help desk, security, patching, monitoring, vendor management, and strategic planning at the same time. Outsourcing also eliminates the business continuity risk of depending on one person who can leave, get sick, or fall behind on evolving threats.

Question 6

How quickly do you respond to critical IT issues?

Accepted Answer

Critical issues have a 1-hour response target with defined escalation paths - not just a fast acknowledgement, but a qualified engineer actively working the problem. Fusion classifies issues into priority tiers with clear response targets for each. Most routine issues are resolved on first contact, with a 93% first-contact resolution rate across the business.

Question 7

Is managed IT support a good fit for small businesses?

Accepted Answer

Yes, if your business has 10 or more users. Small businesses are often the ones who benefit most from managed IT because they cannot afford the cost, time, or risk of doing it themselves. A 15 to 50 user business that depends on email, cloud applications, and day-to-day productivity tools needs the same monitoring, security, and patching discipline as a larger company - just without the overhead of a full internal IT department.

Question 8

What happens during the first 90 days of onboarding?

Accepted Answer

The first 90 days are about stabilization, not sales. Fusion documents the environment, reviews users, access, assets, backups, vendors, and obvious risk. Early work focuses on tightening patching, fixing permissions, improving documentation, and giving leadership a clear picture of what is working, what is not, and what to prioritize next. You should have a cleaner, more predictable environment within the first quarter.

Question 9

How does Fusion handle cybersecurity as part of managed IT support?

Accepted Answer

Security is built into the support model, not added as a separate line item. Every engagement includes endpoint protection oversight, patch discipline, backup verification, recovery testing, MFA enforcement, and access hygiene. Businesses that need deeper protection can add Fusionu2019s Cyber Standard or Cyber Advanced packages for 24/7 SOC monitoring, EDR/MDR, vulnerability scanning, and written security policy documentation - all aligned to CIS Controls v8.1 with CISSP-certified leadership.

Question 10

How hard is it to switch IT providers?

Accepted Answer

A good transition should feel controlled, not chaotic. Fusionu2019s onboarding starts with documentation, access review, vendor coordination, monitoring setup, and stabilizing the environment before making changes. Most transitions take 30 to 60 days depending on complexity. The goal is to take ownership of the environment cleanly so your team never has to manage the handoff themselves.

Question 11

Can AI improve how managed IT support is delivered?

Accepted Answer

Yes. Fusion uses AI-powered tools to accelerate ticket triage, improve documentation speed, detect patterns across recurring issues, and reduce escalation rates. These tools augment human engineers - they do not replace them. The result is faster resolution, better visibility into environment health, and more time for engineers to focus on complex problems instead of repetitive tasks.

Managed IT Support for Canadian Businesses

What’s included

Fast support for the issues that stop work

Problems caught before they become outages

One team owns your Microsoft environment

Security and backup built into support

Your team stops chasing vendors

Leadership gets clarity on what to fix next

Why businesses switch to Fusion

A team that knows your environment

Experienced support from first contact

Security built into the support model

A controlled first 90 days

Co-managed IT available

What this looks like when it matters

Day-to-day support in practice

Ransomware recovery outcome

Who this is for

Tell Us What’s Slowing Your Team Down

Business Info

Links

Our Services

Locations

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