IT Support and Cybersecurity for Architecture, Engineering and Design Firms

IT support for architecture firms running Revit, AutoCAD, and BIM workflows across distributed project teams. If your workstations aren’t optimized for design software, you’re losing time on every project.

Fusion provides IT support for design firms, cybersecurity, Microsoft 365 management, and large-file collaboration through SharePoint, BIM 360, or Egnyte for Canadian architecture, engineering, and design firms. It’s the kind of support that understands your workflows, not just your tickets. CISSP-certified security leadership with CIS Controls v8.1 alignment. GPU driver management, rendering pipeline support for Enscape, V-Ray, Lumion, and 3ds Max.

93%First-contact resolution
CISSPCertified leadership
CIS v8.1Aligned controls
Since 2012Canadian businesses
Book a 30-Minute IT Assessment

For Canadian AEC firms with 10–150 employees.

Canadian-owned since 2012 CISSP-certified security leadership 93% first-contact resolution Toronto, Hamilton, Vancouver CIS Controls v8.1-aligned AEC workflow expertise (Revit, AutoCAD, BIM) Stack: Microsoft 365 · ConnectWise · NinjaOne · Huntress · Fortinet — all tools included

What’s included

Fusion covers daily support, Microsoft 365, security, backups, vendor coordination, and design-software environment management. It’s all delivered under CISSP-certified security leadership, so you’re not managing a patchwork of providers.

Help deskDirect access to engineers 24/7 monitoring and patchingContinuous coverage across endpoints and servers Microsoft 365 managementTenant, licensing, Teams, SharePoint, OneDrive Cybersecurity baselineMFA, endpoint protection, EDR Backup and disaster recoveryVerified restores and recovery readiness High-performance workstation supportGPU rendering, large assemblies, driver management Revit and AutoCAD environment managementWorksharing, central models, licensing BIM collaboration infrastructureMulti-office file sync and Autodesk Cloud Vendor coordinationISPs, software licensing handled for you Strategic IT planning and reportingMonthly reports and prioritized roadmap Project file and data protectionClient IP, bid documents, design files secured New employee onboardingDevice setup, accounts, permissions, day-one ready

Why AEC firms choose Fusion

AEC firms choose Fusion because we deliver IT services for engineering firms and managed IT services for architects who depend on performance-critical workflows. Our managed support handles large CAD files, rendering workstations, and collaborative cloud tools. If your deadline is Friday, you don’t want to be troubleshooting a render farm at 4pm Thursday.

“Creative agencies have a unique IT profile: massive files, colour-accurate displays that can’t be swapped out, and designers who will revolt if you make them restart for a patch. The trick is building an IT environment that’s invisible until something actually breaks.”

— Mike Pearlstein, CISSP, CEO of Fusion Computing

Understands design workflowsRevit, AutoCAD, BIM file management High-performance workstation supportGPU rendering, large assemblies Project data protectionClient IP, bid documents, design files Distributed team connectivityOffice, site, remote collaboration One accountable teamNo more juggling IT vendors Security beyond antivirusEDR, access controls, backup testing

What AEC firm IT support costs

BIM IT support and managed services for AEC firms typically cost $180–$250 per user per month for specialized IT support that handles complex design workflows. Fusion’s pricing includes 24/7 support, render farm optimization, and backup solutions tailored to CAD environments.

$170–$250 per user/month · managed IT for AEC firms INCLUDED Help desk + monitoring + patching Security baseline + Microsoft 365 Backup oversight + vendor coordination Workstation and rendering support HOW IT WORKS Co-managed (your IT + Fusion): typically less Pricing based on scoping assessment Revit/AutoCAD/BIM support included No surprise charges — cancel anytime First step: free 30-minute scoping call · no sales pressure

Book a 30-minute IT assessment →

What this looks like when it matters most

Cybersecurity for engineering firms matters because when rendering fails before a client presentation, quick recovery determines your reputation. AEC clients using Fusion’s support recover rendering infrastructure in under 1 hour on average protecting project deadlines and client relationships.

Ransomware recovery outcome Sandra M., CEO, Industrial Supply Company Under 1-hour response on a Friday night 100% data recovered from air-gapped backups $0 ransom paid, operational by Monday morning → /case-study-ransomware-recovery-back-online-by-monday-morning/

Who this is for

Specialized IT support makes sense for AEC firms with 15+ design professionals relying on CAD, BIM, and collaborative tools daily. Fusion understands design workflows and keeps your infrastructure optimized for creative productivity. We’ve seen what happens when generic IT providers try to support Revit environments — it’s not pretty.

Built for AEC firms that need 10–150 employees running design software High-performance workstation management BIM collaboration and file management Project data and IP protection Distributed team connectivity One accountable IT and security team Related industries →Construction →Manufacturing →Finance →Accounting →Non-Profit →Transport & Logistics

Talk to an IT Team That Understands Design Workflows

Most IT support providers don’t understand why architects need consistent GPU performance or why BIM collaboration requires instant synchronization. Fusion’s team has 30+ years supporting design firms we speak your technical language.

Describe your firm’s IT needs and a senior consultant will follow up within 1 business day.

Fusion works with businesses that have 10+ users and need a managed IT partner, not one-time fixes. If that sounds like your situation, we’d like to hear from you.

Guides & Resources

IT Support for Other Industries

Fusion serves managed IT across multiple verticals. Each industry has distinct compliance, security, and operational requirements.

Accounting
IT support and cybersecurity for accounting firms, CPAs, and bookkeeping practices.
Learn more →
Construction
Managed IT for construction firms, general contractors, and project-driven businesses.
Learn more →
Financial Services
IT support and cybersecurity for financial advisors, brokers, and investment firms.
Learn more →
Manufacturing
Managed IT and cybersecurity for manufacturing plants, production facilities, and industrial operations.
Learn more →
Transport & Logistics
IT support for transport companies, freight operators, and logistics providers.
Learn more →
Non-Profit Organizations
Managed IT and cybersecurity for Canadian non-profits with 10 to 150 employees.
Learn more →
CARF IT Readiness
IT planning, documentation, and cybersecurity for CARF-accredited health organizations.
Learn more →

Frequently asked questions about IT for AEC firms

We answer 14 frequently-asked questions from AEC principals and IT managers covering GPU optimization, collaborative tools, backup strategies, and security for sensitive design intellectual property.

Standard IT vs. Creative Agency IT

Requirement Standard Business IT Creative Agency IT
File storage 50–100 GB/user 500 GB–2 TB/user (large assets)
Display requirements Standard monitors Colour-calibrated, high-res panels
Software updates Auto-deploy overnight Staged rollouts (compatibility testing)
Collaboration Email + Teams Real-time co-editing + review workflows
Backup priority Daily incremental Continuous + versioned project archives
What IT support do architecture, engineering, and design firms need?
The IT support architecture firms actually need goes well beyond basic helpdesk. At minimum, AEC firms need high-performance workstation management, reliable help desk support, and design software licensing and update management. They also need large-file storage and sync infrastructure, secure backups with tested restores, Microsoft 365 management, and endpoint protection. Firms with multiple offices or remote workers also need secure access and consistent collaboration tools across locations. The key is finding IT support architecture firms can count on from day one — not a generic provider who’s learning on the job while your team waits.

Standard IT vs. Creative Agency IT

Requirement Standard Business IT Creative Agency IT
File storage 50–100 GB/user 500 GB–2 TB/user (large assets)
Display requirements Standard monitors Colour-calibrated, high-res panels
Software updates Auto-deploy overnight Staged rollouts (compatibility testing)
Collaboration Email + Teams Real-time co-editing + review workflows
Backup priority Daily incremental Continuous + versioned project archives
Can you support Revit, AutoCAD, and other design software?
Yes. Autodesk products are core to what we support: Revit, AutoCAD, Navisworks, BIM Collaborate Pro, and Autodesk Docs. SketchUp, Rhino with Grasshopper, Bluebeam Revu, Adobe Creative Suite, Vectorworks, ArchiCAD, and rendering tools including Enscape, Lumion, V-Ray, and 3ds Max are all in our wheelhouse. We’ve worked with these applications for years and understand the specific hardware and configuration requirements they demand. You can also explore Autodesk Construction Cloud for cloud-hosted BIM collaboration.

Standard IT vs. Creative Agency IT

Requirement Standard Business IT Creative Agency IT
File storage 50–100 GB/user 500 GB–2 TB/user (large assets)
Display requirements Standard monitors Colour-calibrated, high-res panels
Software updates Auto-deploy overnight Staged rollouts (compatibility testing)
Collaboration Email + Teams Real-time co-editing + review workflows
Backup priority Daily incremental Continuous + versioned project archives
How do you handle large design files and BIM collaboration?
Large files need infrastructure built for them. Our team designs storage and networking that handles multi-gigabyte Revit models, point clouds, and rendering assets without choking. For BIM specifically, that means properly configured worksharing environments, central model hosting, and cloud collaboration through Autodesk Construction Cloud. QoS settings keep large transfers from competing with your Teams calls and real-time collaboration — because it’s both frustrating and avoidable when they do.

Standard IT vs. Creative Agency IT

Requirement Standard Business IT Creative Agency IT
File storage 50–100 GB/user 500 GB–2 TB/user (large assets)
Display requirements Standard monitors Colour-calibrated, high-res panels
Software updates Auto-deploy overnight Staged rollouts (compatibility testing)
Collaboration Email + Teams Real-time co-editing + review workflows
Backup priority Daily incremental Continuous + versioned project archives
How much does managed IT cost for an architecture or design firm in Canada?
There’s no one-size-fits-all price. It depends on how many users you have, how many offices, how complex your workstations are, what security requirements your clients impose, and the scope of support you need. Most AEC firms we work with have between 10 and 150 employees, and they’re usually surprised by how straightforward a scoped quote is. Contact Fusion for a scoped estimate based on your firm’s specific environment.

Standard IT vs. Creative Agency IT

Requirement Standard Business IT Creative Agency IT
File storage 50–100 GB/user 500 GB–2 TB/user (large assets)
Display requirements Standard monitors Colour-calibrated, high-res panels
Software updates Auto-deploy overnight Staged rollouts (compatibility testing)
Collaboration Email + Teams Real-time co-editing + review workflows
Backup priority Daily incremental Continuous + versioned project archives
How do you protect our design files and intellectual property?
Protection starts with layered access controls, full-disk encryption, email security, and 24/7 monitoring through Huntress managed detection and response. Project data is backed up with encrypted, air-gapped backups and tested restores. Conditional access policies ensure only authorized devices and users can reach sensitive project files — so you’re not relying on trust alone. Learn more about our security approach.

Standard IT vs. Creative Agency IT

Requirement Standard Business IT Creative Agency IT
File storage 50–100 GB/user 500 GB–2 TB/user (large assets)
Display requirements Standard monitors Colour-calibrated, high-res panels
Software updates Auto-deploy overnight Staged rollouts (compatibility testing)
Collaboration Email + Teams Real-time co-editing + review workflows
Backup priority Daily incremental Continuous + versioned project archives
What happens if ransomware hits during a project deadline?
Fusion’s managed service includes 24/7 monitoring and a 1-hour response target for critical issues. If ransomware is detected, our team isolates affected systems immediately and then restores from encrypted, air-gapped backups. In one published case study, a client was fully operational by Monday morning with zero data loss and zero ransom paid.

Standard IT vs. Creative Agency IT

Requirement Standard Business IT Creative Agency IT
File storage 50–100 GB/user 500 GB–2 TB/user (large assets)
Display requirements Standard monitors Colour-calibrated, high-res panels
Software updates Auto-deploy overnight Staged rollouts (compatibility testing)
Collaboration Email + Teams Real-time co-editing + review workflows
Backup priority Daily incremental Continuous + versioned project archives
Can you configure workstations for rendering and 3D modelling?
Yes. We configure design workstations with the right GPU, RAM, NVMe storage, and driver configuration for your specific software stack. We manage GPU driver updates, monitor workstation performance proactively, and ensure rendering applications like Enscape, V-Ray, Lumion, and 3ds Max run reliably under load. If you’re not sure what hardware specs your team needs, we’ll spec it out based on the applications you’re running — it’s faster than trial and error.