Existing client with an outage or security incident? (416) 508-7802 | Open a support ticket

Let’s Fix Your IT

Describe the issue. A senior Canadian technician reviews it and follows up within 1 business day. If it’s urgent, you’ll hear back faster.


CISSP-certified leadership

93% first-contact resolution

Since 2012

CIS Controls v8.1

50 Best Managed IT Companies in Canada, multiple years running

Security and AI-forward MSP
Local teams in Toronto, Hamilton, and Vancouver
Focused on maturing your IT operations and delivering real technical value

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Best fit for businesses with 10 to 150 employees.


Senior team follows up within 1 business day

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Mike Pearlstein, CEO

Mike Pearlstein, CEO | CISSP

Every inquiry is reviewed by CISSP-certified leadership. Your security posture matters to us from the first conversation.

“I got the call no business owner wants. Our systems were locked and there was a ransom demand on every screen. I called Fusion in a panic at 9pm on a Friday. They had someone working on it within the hour. By Monday morning our team walked in, sat down, and got back to work. Every file recovered. No ransom paid.”

Sandra M.

CEO, Industrial Supply Company

Read the case study →

Where We Work

Toronto HQ

100 King St W, Suite 5700

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Hamilton

64 Hatt St

Golden Horseshoe coverage

Metro Vancouver

West Coast team

On-site for Metro Van

What Happens After You Contact Fusion

Most businesses reach out because something already feels unstable. Maybe support has slowed down, security questions keep coming up, or leadership needs a clearer view of what should happen next. The first conversation is meant to sort that out quickly. Fusion reviews the issue, confirms who should respond, and decides whether the next step is a service discussion, a technical review, or immediate help from the support side.

That initial contact is not a generic form handoff. A senior Canadian team member reviews the submission, looks at the context, and follows up with the right path. If the issue is urgent, the response gets routed faster. If the need is strategic, the conversation shifts toward scope, priorities, and what your environment needs first. If you are still comparing providers, this is where you can ask direct questions about managed IT, cybersecurity, AI services, or vCIO support without sitting through a canned sales process.

If you want to understand how Fusion works before reaching out, you can review the About page, explore the Case Studies page, or compare service paths through managed IT support and cybersecurity services. That context makes it easier to use the contact form well and gives the team a faster starting point when you do reach out.

Questions People Usually Ask Before Reaching Out

Who reviews the form submissions?
A senior Canadian team member reviews the submission, not a generic intake bot. If the issue looks urgent, it gets routed faster. If it looks like a fit for managed IT, cybersecurity, AI, or vCIO work, the follow-up is shaped around that need.
Can I contact Fusion if I’m not ready to switch providers yet?
Yes. Plenty of businesses reach out while they’re still evaluating options. The point of the first conversation is to understand what isn’t working, what the immediate risks are, and whether a change actually makes sense now.
What if we have an urgent outage or security problem?
If the issue is urgent, call support directly at (416) 508-7802. That is the fastest path for an active outage or security concern. The form is still useful, but a live issue shouldn’t wait in a queue.
What kinds of businesses are the best fit?
Fusion usually works best with Canadian businesses that need steadier IT operations, stronger cybersecurity, or more strategic guidance without building a larger internal team. Most clients fall in the 10 to 150 employee range, but the better indicator is whether the business needs real accountability and not just ticket coverage.