IT Support

Get 24/7 IT Support and Put an End to Crippling IT Surprises

Is IT downtime derailing your company’s productivity?

Our IT Support experts will assess your current IT needs and deploy technology that meets your business goals and budget.

  • Same Day Issue Response: Our helpdesk will pick up your call immediately & trigger a response to your issue via a local IT engineer who knows your environment in 1 hour.
  • Cut Downtime Across All IT Assets: We’ll automate patches, malware detection, backups, & more to keep all of your systems running without the need for manual intervention.
  • Shield Your Data: By leveraging our enterprise-grade tools, security, training, monitoring and business continuity systems.
  • Flatten IT Costs Without Sacrificing Capability: We’ll find efficiencies & cost-savings across your systems so that your costs reduce over time while improving performance and team productivity.

What managed IT support should actually cover

Managed IT support combines responsive help desk with proactive monitoring, patching, vendor coordination, endpoint protection, and operational planning. The goal is not just to close tickets. The goal is to keep your team productive, reduce recurring issues, and give the business a more stable IT baseline.

30 Days to Remediate Critical Gaps | Unpatched Servers Found in Week 1 | Security Baseline Rebuilt Without Business Disruption

“We’d been with our previous IT provider for six years and thought everything was running well enough. Within the first week of Fusion’s onboarding, they found unpatched servers, no working backups, and admin credentials that hadn’t been changed since 2019. It was genuinely alarming.”
Derek K., Partner, Law Firm, Toronto
See more client reviews on Google

What managed IT support should actually cover

Managed IT support combines responsive help desk with proactive monitoring, patching, vendor coordination, endpoint protection, and operational planning. The goal is not just to close tickets. The goal is to keep your team productive, reduce recurring issues, and give the business a more stable IT baseline.

30 Days to Remediate Critical Gaps | Unpatched Servers Found in Week 1 | Security Baseline Rebuilt Without Business Disruption

“We’d been with our previous IT provider for six years and thought everything was running well enough. Within the first week of Fusion’s onboarding, they found unpatched servers, no working backups, and admin credentials that hadn’t been changed since 2019. It was genuinely alarming.”
Derek K., Partner, Law Firm, Toronto
See more client reviews on Google

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Our Clients

Testimonials

See why top employers and small business leaders say Fusion is the Best IT Company in Toronto

"I got the call no business owner wants - our systems were locked and there was a ransom demand on every screen. I called Fusion in a panic at 9pm on a Friday. They had someone working on it within the hour. By Monday morning our team walked in, sat down, and got back to work like nothing happened. Every file recovered. No ransom paid. I don't even want to think about where we'd be if we'd been with our old provider when that happened."

Sandra M.

"One of our staff had their credentials phished through a fake Microsoft login page. Fusion's monitoring picked up the suspicious login - from overseas, at 2 in the morning - and locked the account before whoever had the password could do anything with it. They called us first thing to walk us through what happened, reset everything, and added extra protections. If that had gone undetected even a few hours longer, they would have had access to our client files. I sleep better knowing someone's actually watching."

Thomas W.

"We went from 35 employees to 70 in under a year after landing two major contracts. Every new hire needed a laptop provisioned, accounts set up, security configured, and access to our project management stack - usually within 48 hours of the offer letter going out. Fusion handled every single onboarding without us having to micromanage it. Our HR team just sends them the details and it's done. That kind of responsiveness let us focus on growth instead of wrestling with IT logistics."

Priya R.

"We'd been with our previous IT provider for six years and thought everything was running well enough. Within the first week of Fusion's onboarding, they found unpatched servers, no working backups, and admin credentials that hadn't been changed since 2019. It was genuinely alarming. Fusion fixed all of it in the first 30 days and built us an actual security baseline. Looking back, we were one bad click away from a catastrophe and didn't even know it."

Derek K.

"We've been with Fusion since 2019 and the thing that still surprises me is how much they remember about our business. I don't have to re-explain our setup every time I call. They know our systems, they know our team, they know our busy seasons. Last year they proactively recommended we migrate a legacy server before it became a problem - saved us from what would have been a very expensive emergency. That's not a vendor relationship. That's a partner who's paying attention."

Michael T.

"We'd been to three different vendor presentations about AI and Copilot and every single one assumed we had a dedicated IT team, a data lake, and a six-figure budget. We have 40 people and a bookkeeper. Fusion came in, looked at what we actually do every day, and found three processes where automation would save us real hours every week. No jargon, no massive investment. They deployed Copilot for our leadership team and built a simple workflow automation that cut our month-end reporting from two days to four hours. That's the kind of AI that actually matters."

Rachel D.

"It is refreshing to work with a technology vendor that is reactive in an expedient manner to our needs as a business. Fusion takes the time to learn what your current and future goals are, offers options to help you achieve them, and make you feel like your business is valued. This partnership has allowed us to reinforce the security of all our operations, protect our customers, and increase our overall efficiency. What a great TEAM!"

Naomi Clarke

Idea Factor

"I have worked closely with Fusion over the past year and I have to say that these guys are great. They manage our Infrastructure, Virtual Machines, Backups, Security, implemented our Cloud Solution with O365 and are our IT Support for staff and desktops. They came highly recommended so I am doing the same for you."

Judie Law

"Fusion Computing has been the best IT Services provider we’ve ever had. Their managed IT services offering covers all 4 of our JP Motors locations bumper to bumper. They take the time to work with us to help us understand our budget and provide solutions from help-desk through to IT Strategy. Highly recommended!"

Ryan Pattinson

JP Motors

IT Support Services

24/7 IT Support
Cloud Support
Infrastructure
Maintenance
Network Support
Onsite Support
Remote Support
Technical Support

24/7 IT Support

Our help desk/tech support teams are based in the Greater Toronto Area (GTA). We support small and medium-sized businesses in Toronto, Mississauga and nearby areas, such as Hamilton, as well as virtually across Canada.

Cloud Support

Our cloud IT support services include migration and management services. Our cloud services also cover Azure set-up, maintenance, backups, DevOps, and database administration. We can also help transition assets hosted on-prem to the cloud.

IT Infrastructure Support

We approach IT infrastructure support projects by looking for the root cause of issues. Our goal isn’t to blindly replace systems; rather, we’ll look at improving existing systems so that you save time and money.

IT Maintenance and Support

Our IT maintenance and support services help clients eliminate volatile month-to-month IT spending by moving to a flat, per-user rate.

IT Network Support

In addition to leveraging Fortinet and other industry-leading tools for security, our IT network support services will help you maintain high uptime levels and performance.

Onsite IT Support

We can provide onsite IT support at stadiums and sports centres, new offices, and other types of locations across North America.

Remote IT Support Services

Remote IT support is built into our managed package. Our engineers can support any of your teams (even outside of the GTA) at a time that’s convenient to them. Our IT remote support connections are also secure.

Technical IT Support

From the moment you call into our help desk, you’ll get Tier-2 IT technical support engineers & IT consultants on the line.

This ensures that you’re speaking to someone who understands your environment & issues from the start with no time lost to late escalations.

OUR NUMBERS

What Makes Fusion Computing’s IT Support Different?

0+ Years
Of IT Support Experience in Cyber Security, Compliance, & Infrastructure.
0
We’ve done IT support work for 150+ companies (& rising).
0%
Issues Resolved on the First Call.

Case Studies

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Cut Downtime Across All IT Assets with Our IT Support Services

We take proactive steps to prevent downtime across your networks, devices, servers, and all other IT assets through:

  • 24/7 monitoring and response to events;
  • automated patching;
  • malware detection;
  • real-time alerts;
  • automatic remediation;
  • and automated back-ups.

With our managed IT services & IT support you’ll never need to take your in-house IT people off strategic projects or force them into work on weekends or holidays.

We Guarantee Our SLAs

We’ll assign a dedicated IT support expert with more than 10 years of experience to your account.

We do this to ensure that our IT Outsourcing services meet all of our SLAs. This gives you total confidence in your IT system so that you can focus on other parts of your business.

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Protect Your Data from Cyber Threats

Mitigate the risk of malware attacks and data breaches by using industry-leading tools (such as Fortinet, Knowbe4 and Crowdstrike) to get 24/7 monitoring and response capabilities.

We’ve never had a single cyber or data breach at Fusion or at any of our clients – your business can expect the same level of quality.

Our IT support experts will configure your network and assets to ensure that your system works both optimally and securely.

You’ll have peace of mind across your network with regular assessments, penetration testing, and compliance testing.

Control IT Spending

Leverage our flat-rate pricing model to make your IT costs predictable with a consistent monthly operating expense.

Under our Co-Managed IT model, we’re not just reacting to IT problems as they come up. We’ll work to find efficiencies so that our IT solutions cut long-term IT costs.

You’ll get support for executive buy-in and assistance in getting the most out of a limited budget.

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Visit Our Toronto Office

Serving small and medium-sized businesses across Canada. Located at: 100 King St W Suite 5700, Toronto, ON M5X 1C7

Sick of Delays in Solving IT Tickets?

Get an engineer who understands your problem on the line the moment you call in.

What do you need help with?