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Markham IT Helpdesk Services

Reduce Business Downtime With IT Help Desk Outsourcing

Get the expert help you need to resolve issues quickly with outsourced helpdesk support in Markham.

Why trust Fusion Computing for your IT Helpdesk in Markham?

Resolve IT disruptions with remote helpdesk services that are available 24/7.

Benefit from support that grows with your business by relying on tailored IT solutions and services.

Reduce the burden of your in-house help desk staff by outsourcing your IT to Fusion Computing.

Maintain total control of your IT budget with our flat fee for all SME IT needs.

Get help for complex IT problems from experienced on-site technicians.

Reduce downtime by relying on experienced technical support staff to monitor your systems 24/7 and address IT issues as soon as they appear.

See service pricing for IT Helpdesk services in Markham.

Patricia Fernandz
Patricia Fernandz
05:22 29 May 20
Their managed services has helped reduce all of our IT issues.
Susan Womble
Susan Womble
17:14 28 May 20
Our IT Support tickets are always resolved in a very timely & professional manner.
Jackie Porter
Jackie Porter
09:59 28 May 20
Our staff no longer deals with technical issues thanks to Fusion's managed IT services.
Toby Mitchell
Toby Mitchell
13:29 22 May 20
We highly recommend Fusion Computing Limited to any business in Toronto for their managed IT services!
Zamir Javer
Zamir Javer
21:01 29 Feb 20
Great toronto based managed IT firm led by a strong team. The tech support and range of IT services offered is ideal... for growing companies.read more
Julie Law
Julie Law
19:47 21 Jan 20
I have worked closely with Fusion over the past year and I have to say that these guys are great. A great team and... very responsive. They developed an IT strategy that is now our new template going forward. They manage our Infrastructure, Virtual Machines, Backups, Security, implemented our Cloud Solution with O365 and are our IT Support for staff and desktops. They came highly recommended so I am doing the same for you.read more
Ivar Soever
Ivar Soever
15:26 05 Oct 19
A great IT support company to work with. Fast to respond to issues but with a pro-active approach that sets you up for... success, and limits any potential issues to begin with. Fusion is especially knowledgeable in security, the most important facet of IT today, working hard to stay up to the minute on best practices.read more
Evan Caswell
Evan Caswell
17:59 25 Sep 19
Fusion Computing has consistently provided professional and top-notch service to our organization through their Virtual... CIO services and IT Support over the past 4 years. I would recommend their IT solutions to businesses looking for a reliable partner to tackle complex IT issues and provide ongoing service.read more
Ryan Pattinson
Ryan Pattinson
17:13 25 Sep 19
Fusion Computing has been the best IT Services provider we’ve ever had. Their managed IT services offering covers all 4... of our JP Motors locations bumper to bumper. They take the time to work with us to help us understand our budget and provide solutions from help-desk through to IT Strategy. Highly recommended!read more
Naomi Clarke
Naomi Clarke
15:46 15 Aug 19
It is refreshing to work with a technology vendor that is reactive in an expedient manner to our needs as a business.... Fusion takes the time to learn what your current and future goals are, offers options to help you achieve them, and make you feel like your business is valued. This partnership has allowed us to reinforce the security of all our operations, protect our customers, and increase our overall efficiency. What a great TEAM!read more
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What Our Clients Say When They Outsource Their IT Help Desk to Us

Outsource IT Help Desk Services to Full-Service IT Company

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24/7 Remote Helpdesk Support

Mitigate costly downtime by relying on our managed helpdesk staff to be available 24/7. We’ll troubleshoot and resolve your IT issues before they impact productivity.

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Remote Access Resolution

Avoid the hassle of trying to troubleshoot a problem over the phone. Our remote access allows us to rapidly address IT issues.

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On-site Technical Support

For complex IT problems we’ll dispatch a technician to your office, getting you back up and running quickly so you can focus on growing your business.

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Cloud Services Support

Don’t wait on hold for large cloud partners to answer the phone. Our help desk technicians will answer the phone quickly to begin resolving your cloud-related issues.

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Ticket and Tracking

Always know where you stand with our advanced ticketing system. With our help desk software, you’ll be able to see current progress, resolved issues, and ticket history.

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Priority Helpdesk Service

Critical IT problems can have devastating effects on how your business runs. Through our escalation process, we can make sure your issues don’t impact your bottom line.

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Software Application Support

You may experience software and SaaS related issues. Our experienced help desk staff will mitigate these problems quickly.

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Network Support

Ensure that your network maintains maximum uptime, as well as speed and reliability with our network support services.

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IT Procurement

Avoid incompatibility with your long-term goals by allowing our knowledge management team to procure new IT as needed and make sure it’s installed correctly

Businesses Resolve Problems With Our IT Help Desk Services in Markham

Top Features of the Leading IT Helpdesk in Markham

IT Helpdesk services in Markham

Significantly Reduce Recurring Issues With Helpdesk Support Services

When it comes to your IT, there’s nothing worse than seeing the same problem pop up again and again.

For over a decade our managed IT services have been analyzing and logging these issues to the point where our clients see a 58% decrease in recurring problems within the first three months of utilizing our helpdesk services.

We accomplish this improvement through:

  • Proactive response to IT problems
  • AI and auto-remediation to solve the top 10K IT problems
  • Patch management
  • And more

Avoid costly downtime and increase user experience by relying on us to eliminate business-impacting issues and make you more productive.

Proven IT Helpdesk Support Services

25+ Years

Providing reliable IT help desk services

93%

Issues resolved on the first call by our helpdesk services

2 Hour

Response time for onsite assistance in the GTA

Depend on Top Quality Outsourcing IT Services

Reliable Help Day or Night

There are many reasons to outsource your IT help desk support, but one of the most beneficial services is round-the-clock customer support.

Whether you have an in-house IT team or not, your company can benefit from having our experienced support team deal with the day-to-day problems you might face.

When an issue appears, you need reliable service desks offering 24/7 support for your business.

IT Helpdesk Support Markham

Get Fast and Reliable Managed Helpdesk Services

Our technicians are ready to start troubleshooting your problem at a moment’s notice

Markham IT Helpdesk Services

Rely On On-Site Support for Complex IT Issues

While we handle 93% of IT problems remotely on the first phone call, there are times when remote customer service just doesn’t cut it.

For these obstacles, we’ll dispatch a technician straight to your doorstep. Within two hours, our on-site support tech will arrive to start troubleshooting and resolving your problem quickly and efficiently.

Stay on Budget With Cost-Effective Solutions

Surprise IT problems can negatively impact your bottom line – especially if you use a managed services provider that charges for each incident.

At Fusion, we utilize a flat-rate pricing model to make it simple to anticipate costs.

Unlike break/fix services that surprise you with hidden fees, we help you manage your budget with predictable monthly IT support costs.

IT Help Desk Outsourcing

When it comes to your IT, there’s no room for subpar, reactive support services.

With 24/7 monitoring and a team of trained professionals standing by, we’ll proactively resolve your IT woes before they have a chance to impact your business.

See service pricing for helpdesk service in Markham.