Why trust Fusion Computing for your IT Helpdesk in Markham?
Reduce downtime by relying on experienced technical support staff to monitor your systems 24/7 and address IT issues as soon as they appear.
24/7 Remote Helpdesk Support
Mitigate costly downtime by relying on our managed helpdesk staff to be available 24/7. We’ll troubleshoot and resolve your IT issues before they impact productivity.
Remote Access Resolution
Avoid the hassle of trying to troubleshoot a problem over the phone. Our remote access allows us to rapidly address IT issues.
On-site Technical Support
For complex IT problems we’ll dispatch a technician to your office, getting you back up and running quickly so you can focus on growing your business.
Cloud Services Support
Don’t wait on hold for large cloud partners to answer the phone. Our help desk technicians will answer the phone quickly to begin resolving your cloud-related issues.
Ticket and Tracking
Always know where you stand with our advanced ticketing system. With our help desk software, you’ll be able to see current progress, resolved issues, and ticket history.
Priority Helpdesk Service
Critical IT problems can have devastating effects on how your business runs. Through our escalation process, we can make sure your issues don’t impact your bottom line.
Software Application Support
You may experience software and SaaS related issues. Our experienced help desk staff will mitigate these problems quickly.
Ensure that your network maintains maximum uptime, as well as speed and reliability with our network support services.
Avoid incompatibility with your long-term goals by allowing our knowledge management team to procure new IT as needed and make sure it’s installed correctly
Our technicians are ready to start troubleshooting your problem at a moment’s notice
When it comes to your IT, there’s nothing worse than seeing the same problem pop up again and again.
For over a decade our managed IT services have been analyzing and logging these issues to the point where our clients see a 58% decrease in recurring problems within the first three months of utilizing our helpdesk services.
We accomplish this improvement through:
Avoid costly downtime and increase user experience by relying on us to eliminate business-impacting issues and make you more productive.
Reliable Help Day or Night
There are many reasons to outsource your IT help desk support, but one of the most beneficial services is round-the-clock customer support.
Whether you have an in-house IT team or not, your company can benefit from having our experienced support team deal with the day-to-day problems you might face.
When an issue appears, you need reliable service desks offering 24/7 support for your business.
While we handle 93% of IT problems remotely on the first phone call, there are times when remote customer service just doesn’t cut it.
For these obstacles, we’ll dispatch a technician straight to your doorstep. Within two hours, our on-site support tech will arrive to start troubleshooting and resolving your problem quickly and efficiently.
Surprise IT problems can negatively impact your bottom line – especially if you use a managed services provider that charges for each incident.
At Fusion, we utilize a flat-rate pricing model to make it simple to anticipate costs.
Unlike break/fix services that surprise you with hidden fees, we help you manage your budget with predictable monthly IT support costs.