Are IT Issues Reducing Your Productivity?
Our IT technicians in Scarborough resolve IT issues by getting to the root cause – reducing downtime and increasing business efficiency in the process.
Here are some advantages of working with Fusion Computing’s Outsourced IT Helpdesk services:
24/7 IT helpdesk support services to tackle all of your IT challenges in real-time.
Our qualified, local IT technicians can reach your Scarborough office in less than 2 hours to provide onsite assistance for critical issues.
Receive a fixed monthly billing fee on services that align with your specific needs.
Top-notch IT help desk outsourcing services from a local team that understands your business.
Receive support from a dedicated account executive who is well-versed in the ins and outs of your business.
Speedy ticket resolution – 93% of support calls are resolved by our IT support technicians on the first point of contact.
Request a quote for IT Help Desk Services Scarborough
Businesses Depend On Our IT Support Helpdesk Service In Scarborough
Scarborough IT Helpdesk Outsourcing Services
24/7/365 Remote Helpdesk Services
Whether it’s day or night, our experts are here for you.
Our IT helpdesk services are qualified to resolve all IT issues that pop up – and help you minimize IT disruptions and downtime.
Fusion Computing provides:
- All local Scarborough IT techs (no outsourcing)
- 24/7/365 support, including evenings weekends and holidays
- A tier 2 level-support technician who works with you until your issue is fully resolved.
- Rapid response time and issue resolution.
Remote Access Issue Resolution
Abrupt IT issues can hinder your team’s productivity.
Fusion Computing’s technicians are experts in quickly resolving IT issues.
With rapid ticket resolution times, our remote help desk services team can ensure that IT issues don’t affect your business operations.
Fusion’s remote support services include:
- Comprehensive reporting
- Network/server monitoring and management
- Proactive monitoring
- Business resilience, including backup and disaster recovery
Ensure that your IT infrastructure is always running smoothly with Fusion Computing’s IT helpdesk services in Scarborough.
Our infrastructure support services include:
- IT Support Services: Help desk support, remote support, field support, IT support, IT strategy, on-site support, end-user support
- IT Security Services: IT security consulting, managed security services, cybersecurity services including network security, anti phishing, ransomware protection, and malware protection
- Software: Office 365, Azure
- Hardware: Data management, computers, cables, desktops, printers, servers
Onsite Field Tech Support
When field services are needed, you will be able to work with the same certified techs each time.
Plus, our IT experts can reach your Scarborough office within two hours to quickly resolve critical IT issues.
Ticket Tracking & Metrics
Get full transparency into your IT network and infrastructure, with comprehensive reporting and metrics.
Get insight into:
- Project costs
- Ticket reduction and close times
- Quarterly, monthly and annual IT spend
Cloud Support and Services
Our IT technicians provide expert cloud support services and can ensure that your cloud infrastructure is operating seamlessly.
Fusion Computing’s cloud services support:
- Cloud security
- Cloud servers such as AzureAD
- Cloud-based applications, including Office 365, GSuite, ConnectWise, Wasabi, Citrix Cloud, and Red Hat
- Cloud platforms such as AWS and Microsoft Azure
- And MUCH more
Software Application Helpdesk
Whether you have a legacy, cloud-based SaaS, or hybrid software infrastructure, our help desk technicians are trained to fix all types of support problems – and work to solve the issue within a few hours.
Cyber and Network Security Support
Our IT help desk uses best-in-class technology to constantly monitor your IT infrastructure for security threats – and to keep your network working at optimal levels 24/7/365.
Our IT Help Desk Services in Scarborough, By the Numbers:
Years of experience providing leading Scarborough IT helpdesk services
Reduction in IT Issues in your first 3 months
Support from our Scarborough IT helpdesk
Solve Recurring IT Issues Permanently With Our IT Helpdesk
Our 24/7 outsourced IT helpdesk can reduce your IT issues by 58% in under 90 days.
Swift Onsite IT Helpdesk Support
We are never too far away from your office. Our IT helpdesk heroes live and work right here in Scarborough.
If you ever run into a critical problem that cannot be solved remotely, we can be there within two hours.
Our experienced, local Scarborough technicians can be at your office within 2 hours – quickly resolving your IT problems, so that you face minimal downtime.
Reduce IT Issues and Give Your Business a Boost With Our Managed Helpdesk Services
We work with one goal in mind – to ensure that your IT business operations run as smoothly as possible.
Our team has reduced IT issues by 58% in less than 3 months for our clients by getting to the root causes of IT problems and working with your team to resolve them permanently.
By partnering with us, you can benefit from Fusion Computing’s outsource IT help desk services in a number of ways – slash IT problems, improve productivity, and decrease downtime.
Transparent IT Pricing For All IT Services With our IT Helpdesk in Scarborough
At Fusion Computing, we offer customized managed IT packages, where you only pay for the services that you need.
We will ensure that your IT bill is predictable month after month while providing you with the highest quality of service.
Partner with our IT helpdesk Scarborough today for consistent and stress-free IT support services.
Looking For A Simple All-In Monthly Plan For All Your IT Needs?
Get an engineer who understands your problem on the line the moment you call in.