Why work with Fusion Computing for IT helpdesk in Etobicoke?
Are ongoing IT issues hindering your productivity? Our managed helpdesk services provide the support you need to get back to work.
Align IT strategy with business goals, prepare technology roadmaps, predictable budgets, with Senior Business Technology Specialists.
Protect data and applications with multi-layered approach to cyber security that provides overlapping layers of protection and visibility.
Ensure business continuity and avoid downtime with Fusion’s Business Resilience, employing the latest disaster strategies and best practices.
Enjoy up to 99.999% uptime with 24x7x365 support from experienced local IT professionals offering same day resolution for 95%+ of support requests.
24/7/365 Remote Helpdesk Services
Benefit from a remote support team that’s available 24/7/365 to resolve IT problems and ensure your systems are performing optimally.
Ensure that your most pressing IT challenges receive the attention they deserve with a structured escalation process that aligns with your business’s needs.
Our expert team of senior engineers can resolve the majority of IT issues remotely, helping your team minimize downtime and maintain productivity.
Ticket Tracking and Metrics
Use our tracking portal to monitor open tickets and receive in-depth insights into ticket close times, first contact resolution, and other crucial performance metrics.
Software Application Support
Get help managing SaaS applications and legacy software with dedicated support services for software.
Get local support and managed services when you need them most. We provide on-site support to any Etobicoke business for IT issues that can’t be solved remotely.
Expert Account Management
Enjoy exceptional customer support and get the confidence that your accounts are managed by senior technicians and SMEs.
Make sure employees and customers have access to the services they need when they need them.
Cloud & Infrastructure Helpdesk
Simplify your cloud project with Fusion’s expert team of cloud architects. We support every aspect of your cloud ecosystem across planning, migrations, and maintenance.
Get cost-effective help desk outsourcing services that align with your budget and IT goals.
With employees, customers, and suppliers spread around the world – resolving user issues between 9-5 is just not good enough.
Take advantage of 24/7/365 technical support to make everyone can access the services they need. Our average response time is 6 minutes and we resolve 93% of tickets the same day.
You’ll be able to track the status of your support requests on an advanced dashboard when you outsource your IT help desk to Fusion.
Receive 2-Hour Support for Critical Issues – Guaranteed
Critical IT issues can cost businesses thousands – which is why it’s vital to address them as soon as possible.
That’s why we guarantee 2-hour response time for critical IT issues.
That means you’ll always have expert IT support ready when you need it most when you outsource your IT help desk to us.
Tired of putting out IT fires after they’ve already caused an outage at your business? Take advantage of our proactive approach to IT management that keeps you one step ahead of problems.
Backed by automated solutions for malware detection, patch management, resource optimization, and more, our managed helpdesk reduces recurring issues by 58% on average within the first three months.
Is your business tracking the metrics that matter? At Fusion, our advanced help desk software provides detailed metrics on ticket status, resolution updates, and more.
With our IT help desk services, you’ll gain deeper insights into IT performance and get to the root cause of issues before they have a chance to impact your system.
Our help desk solution offers unparalleled transparency, providing you insight into your IT and helping you make informed decisions about your business.