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Etobicoke IT Helpdesk Services

Don’t Let Recurring IT Issues Stall Your Productivity

Get the hardware, software and network support you need with our outsourced helpdesk support in Etobicoke.

Why work with Fusion Computing for IT helpdesk in Etobicoke?

Receive 24/7/365 remote helpdesk services from trained, local technicians.

Get peace of mind with guaranteed 2-hour SLAs for any critical IT issue your system may encounter.

Gain access to expert field techs to resolve mission-critical IT issues.

Don’t waste on the phone – our team resolves 93% of issues on the same day itself.

Track the status of support requests on an industry-leading ticketing platform.

Are ongoing IT issues hindering your productivity? Our managed helpdesk services provide the support you need to get back to work.

Request a quote for IT Helpdesk services in Etobicoke.

Patricia Fernandz
Patricia Fernandz
05:22 29 May 20
Their managed services has helped reduce all of our IT issues.
Susan Womble
Susan Womble
17:14 28 May 20
Our IT Support tickets are always resolved in a very timely & professional manner.
Jackie Porter
Jackie Porter
09:59 28 May 20
Our staff no longer deals with technical issues thanks to Fusion's managed IT services.
Toby Mitchell
Toby Mitchell
13:29 22 May 20
We highly recommend Fusion Computing Limited to any business in Toronto for their managed IT services!
Zamir Javer
Zamir Javer
21:01 29 Feb 20
Great toronto based managed IT firm led by a strong team. The tech support and range of IT services offered is ideal... for growing companies.read more
Julie Law
Julie Law
19:47 21 Jan 20
I have worked closely with Fusion over the past year and I have to say that these guys are great. A great team and... very responsive. They developed an IT strategy that is now our new template going forward. They manage our Infrastructure, Virtual Machines, Backups, Security, implemented our Cloud Solution with O365 and are our IT Support for staff and desktops. They came highly recommended so I am doing the same for you.read more
Ivar Soever
Ivar Soever
15:26 05 Oct 19
A great IT support company to work with. Fast to respond to issues but with a pro-active approach that sets you up for... success, and limits any potential issues to begin with. Fusion is especially knowledgeable in security, the most important facet of IT today, working hard to stay up to the minute on best practices.read more
Evan Caswell
Evan Caswell
17:59 25 Sep 19
Fusion Computing has consistently provided professional and top-notch service to our organization through their Virtual... CIO services and IT Support over the past 4 years. I would recommend their IT solutions to businesses looking for a reliable partner to tackle complex IT issues and provide ongoing service.read more
Ryan Pattinson
Ryan Pattinson
17:13 25 Sep 19
Fusion Computing has been the best IT Services provider we’ve ever had. Their managed IT services offering covers all 4... of our JP Motors locations bumper to bumper. They take the time to work with us to help us understand our budget and provide solutions from help-desk through to IT Strategy. Highly recommended!read more
Naomi Clarke
Naomi Clarke
15:46 15 Aug 19
It is refreshing to work with a technology vendor that is reactive in an expedient manner to our needs as a business.... Fusion takes the time to learn what your current and future goals are, offers options to help you achieve them, and make you feel like your business is valued. This partnership has allowed us to reinforce the security of all our operations, protect our customers, and increase our overall efficiency. What a great TEAM!read more
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What Clients Think of Our IT Helpdesk Support Services

4 Pillars of Fusion

IT Strategy

Align IT strategy with business goals, prepare technology roadmaps, predictable budgets, with Senior Business Technology Specialists.

Cyber Security

Protect data and applications with multi-layered approach to cyber security that provides overlapping layers of protection and visibility.

Business Resilience

Ensure business continuity and avoid downtime with Fusion’s Business Resilience, employing the latest disaster strategies and best practices.

IT Support

Enjoy up to 99.999% uptime with 24x7x365 support from experienced local IT professionals offering
same day resolution for 95%+ of support requests.

Protect Your Business With Helpdesk Support Services

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24/7/365 Remote Helpdesk Services

Benefit from a remote support team that’s available 24/7/365 to resolve IT problems and ensure your systems are performing optimally.

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Issue Escalation

Ensure that your most pressing IT challenges receive the attention they deserve with a structured escalation process that aligns with your business’s needs.

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Remote Support

Our expert team of senior engineers can resolve the majority of IT issues remotely, helping your team minimize downtime and maintain productivity.

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Ticket Tracking and Metrics

Use our tracking portal to monitor open tickets and receive in-depth insights into ticket close times, first contact resolution, and other crucial performance metrics.

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Software Application Support

Get help managing SaaS applications and legacy software with dedicated support services for software.

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On-Site Support

Get local support and managed services when you need them most. We provide on-site support to any Etobicoke business for IT issues that can’t be solved remotely.

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Expert Account Management

Enjoy exceptional customer support and get the confidence that your accounts are managed by senior technicians and SMEs.

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Cloud Support

Make sure employees and customers have access to the services they need when they need them.

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Cloud & Infrastructure Helpdesk

Simplify your cloud project with Fusion’s expert team of cloud architects. We support every aspect of your cloud ecosystem across planning, migrations, and maintenance.

Clients Who Benefit From Our IT Help Desk Outsourcing

Choose Fusion for Your Helpdesk Service in Etobicoke

IT Helpdesk Support Etobicoke

Get Technical Support You Need – Wherever, Whenever

With employees, customers, and suppliers spread around the world – resolving user issues between 9-5 is just not good enough.

Take advantage of 24/7/365 technical support to make everyone can access the services they need. Our average response time is 6 minutes and we resolve 93% of tickets the same day.

You’ll be able to track the status of your support requests on an advanced dashboard when you outsource your IT help desk to Fusion.

Our Managed Helpdesk Services by the Numbers

25+

Years providing IT help desk services in Etobicoke

6 Minutes

Average response time

93%

Issues resolved by our support desk on the same day

Remote Helpdesk Services Backed by Guaranteed Service Levels

Receive 2-Hour Support for Critical Issues – Guaranteed

Critical IT issues can cost businesses thousands – which is why it’s vital to address them as soon as possible.

That’s why we guarantee 2-hour response time for critical IT issues.

That means you’ll always have expert IT support ready when you need it most when you outsource your IT help desk to us.

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How Much Are Recurring IT Problems Costing Your Company?

Get cost-effective help desk outsourcing services that align with your budget and IT goals.

outsourced helpdesk support in Etobicoke

Reduce Recurring IT Issues

Tired of putting out IT fires after they’ve already caused an outage at your business? Take advantage of our proactive approach to IT management that keeps you one step ahead of problems.

Backed by automated solutions for malware detection, patch management, resource optimization, and more, our managed helpdesk reduces recurring issues by 58% on average within the first three months.

Gain Insights into Your Support Requests

Is your business tracking the metrics that matter? At Fusion, our advanced help desk software provides detailed metrics on ticket status, resolution updates, and more.

With our IT help desk services, you’ll gain deeper insights into IT performance and get to the root cause of issues before they have a chance to impact your system.

Our help desk solution offers unparalleled transparency, providing you insight into your IT and helping you make informed decisions about your business.

IT Helpdesk services in Etobicoke

If you’re ready to get a handle on IT problems once and for all, the experts at Fusion Computing would love to hear from you.

Fill out our contact form to request a quote for IT help desk services and start building a better user experience today.

Request a quote to outsource your IT help desk.