Managed IT Services Vancouver

"I got the call no business owner wants - our systems were locked and there was a ransom demand on every screen. I called Fusion in a panic at 9pm on a Friday. They had someone working on it within the hour. By Monday morning our team walked in, sat down, and got back to work like nothing happened. Every file recovered. No ransom paid. I don't even want to think about where we'd be if we'd been with our old provider when that happened."

"One of our staff had their credentials phished through a fake Microsoft login page. Fusion's monitoring picked up the suspicious login - from overseas, at 2 in the morning - and locked the account before whoever had the password could do anything with it. They called us first thing to walk us through what happened, reset everything, and added extra protections. If that had gone undetected even a few hours longer, they would have had access to our client files. I sleep better knowing someone's actually watching."

"We went from 35 employees to 70 in under a year after landing two major contracts. Every new hire needed a laptop provisioned, accounts set up, security configured, and access to our project management stack - usually within 48 hours of the offer letter going out. Fusion handled every single onboarding without us having to micromanage it. Our HR team just sends them the details and it's done. That kind of responsiveness let us focus on growth instead of wrestling with IT logistics."

"We'd been with our previous IT provider for six years and thought everything was running well enough. Within the first week of Fusion's onboarding, they found unpatched servers, no working backups, and admin credentials that hadn't been changed since 2019. It was genuinely alarming. Fusion fixed all of it in the first 30 days and built us an actual security baseline. Looking back, we were one bad click away from a catastrophe and didn't even know it."

"We've been with Fusion since 2019 and the thing that still surprises me is how much they remember about our business. I don't have to re-explain our setup every time I call. They know our systems, they know our team, they know our busy seasons. Last year they proactively recommended we migrate a legacy server before it became a problem - saved us from what would have been a very expensive emergency. That's not a vendor relationship. That's a partner who's paying attention."

"We'd been to three different vendor presentations about AI and Copilot and every single one assumed we had a dedicated IT team, a data lake, and a six-figure budget. We have 40 people and a bookkeeper. Fusion came in, looked at what we actually do every day, and found three processes where automation would save us real hours every week. No jargon, no massive investment. They deployed Copilot for our leadership team and built a simple workflow automation that cut our month-end reporting from two days to four hours. That's the kind of AI that actually matters."

"It is refreshing to work with a technology vendor that is reactive in an expedient manner to our needs as a business. Fusion takes the time to learn what your current and future goals are, offers options to help you achieve them, and make you feel like your business is valued. This partnership has allowed us to reinforce the security of all our operations, protect our customers, and increase our overall efficiency. What a great TEAM!"

"I have worked closely with Fusion over the past year and I have to say that these guys are great. They manage our Infrastructure, Virtual Machines, Backups, Security, implemented our Cloud Solution with O365 and are our IT Support for staff and desktops. They came highly recommended so I am doing the same for you."

"Fusion Computing has been the best IT Services provider we’ve ever had. Their managed IT services offering covers all 4 of our JP Motors locations bumper to bumper. They take the time to work with us to help us understand our budget and provide solutions from help-desk through to IT Strategy. Highly recommended!"