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Fusion Minimum Standard

– All software and hardware has an active support contract (client machines excepted)
– All mission critical components have a DR plan or backup, with a reasonable Recovery Time Objective
– Email system is either Exchange 2016, Office365, Google for Work
– VoIP or Hosted phone system with an active support agreement, from a company that can have “hands on” within 1 business day.
– Backup and continuity by Datto / Veeam only
– LoB apps are the latest possible version including an active support agreement
– Fibre optic internet + backup
– Fortinet or Cisco or Palo Alto firewall as needed.
– Managed switches, including at least one “L3” switch per site
– CAT6 cabling+
– Servers should be no older than 5 years and must include an active warranty with the manufacturer
– Clients should have full access to all the MSP’s IT systems.
– Required capital IT budget for yearly spend management
– Required to complete any solution the “correct” way, even if it means additional spend for redundancy as needed.
– Cybersecurity training for end users
– Cybersecurity software on all devices
– Data Loss Prevention on all devices
– Mail Archiving with unlimited retention